Today, we are excited to announce the expansion of Copilot for Microsoft 365 with the general availability of new offerings for sales, services, and education—providing new ways for customers and partners to embrace AI to achieve their goals and significantly enhance how they work.  

Copilot for Sales is an AI assistant for sales professionals that brings together the power of generative AI through Copilot for Microsoft 365, Copilot Studio, and data from any CRM system to accelerate productivity, keep data fresh, unlock seller-specific insights, and help sellers personalize customer interactions – all leading to closure of more deals.  

Copilot for Service modernizes existing service solutions with generative AI to enhance customer experiences and boost agent productivity. It infuses AI into the contact center to accelerate time to production with point-and-click setup, direct access within major service vendors (including Salesforce, ServiceNow, and Zendesk), and connection to public websites, SharePoint, knowledgebase articles, and offline files. Agents can ask questions in natural language and answers are delivered in the tools they use every day—Outlook, Teams, Word, and others.  

Learn more about Copilot for Sales and Copilot for Service announcements. 

In addition, Copilot for Microsoft 365 is now also generally available for education customers to purchase for their faculty users through the Cloud Solution Provider (CSP) program.   

Read the announcement  
Plan to join us on Wednesday, March 6, 2024, for the Reimagine education event: the future of AI in Education for an opportunity to deep dive on Copilot for Education.  
Read more in our blog about specific opportunities for education partners with Copilot for Microsoft 365. 

Additional opportunities for all partners  

Register for the Copilot partner incentives overview webinar – February 28/29 to learn about the latest priorities, strategy, and earning opportunities for Copilot & AI.  
Sign up for a Copilot for Microsoft 365 pre-sales and technical bootcamp  
Join the conversation on our Copilot for Microsoft 365 community

​Microsoft Tech Community – Latest Blogs –Read More 

Welcome to the March edition of our Viva Glint newsletter. Our recurring communications will help you get the most out of the Viva Glint product. You can always access the current edition and past editions of the newsletter on our Viva Glint blog. 

Our next features release date 

Viva Glint’s next feature release is scheduled for March 9, 2024*. Your dashboard will provide date and timing details two or three days before the release. 

In your Viva Glint programs 

The Microsoft Copilot Impact Survey template has premiered in the Viva Glint platform. AI tools are increasingly integrated into the workplace to enhance workforce productivity and the employee experience. This transformational shift in work means leaders need to understand their early investments in Microsoft Copilot and how it is being adopted. Deploying the Copilot Impact Survey template in Viva Glint, organizations can measure the impact of Microsoft Copilot enabling leaders to plan AI readiness, drive adoption, and measure their ROI. Learn about the Copilot Impact survey here. 

Changing item IDs for expired cycles will be self-serve. Comparing survey trend is essential to tracking focus area progress over time. When a survey is retired, you can still use the data for an item from that survey as a comparison in a new survey which uses the identical item. And you can do it quickly and independently! Learn how to change survey item IDs here. 

We’ve updated our Action Plan templates! Action Plan templates provide resources to help organizations act on feedback. Content comes from our new learning modules, WorkLab articles, and LinkedIn Learning. Now we’re exploring opportunities across all Viva and Copilot products to harness sentiment and data to enhance the employee experience and surface relevant, contextualized action recommendations. Check out Action Plan guidance here.  

Support survey takers with new help content 

Simplify your support process during live Viva Glint surveys to help users easily submit their valuable feedback. Use support guidance as an admin to communicate proactively and create resources to address commonly asked questions by survey takers. Share help content directly with your organization so that survey takers have answers to all their questions. 

Announcing our new Viva Glint product council 

Viva Glint is launching a product council! We are keen to listen to you, our customers, to help inform the future of our product. By enrolling, you will hear directly from our product and design teams, have an impact in shaping our product, and connect with like-minded customers to discuss your Viva Glint journey. To learn more and express an interest in signing up, visit this blog post. 

Connect and learn with Viva Glint 

We are officially launching our badging program! We are excited to announce that Viva Glint users can now earn badges upon completion of recommended training modules and then publish them to their social media networks. We’re kicking off this program by offering both a Foundations Admin badge and a Manager badge course. Learn more here about badging. 

Get ready for our next Viva Glint: Ask the Experts session on March 12. Geared towards new Viva Glint customers who are in the process of deploying their first programs, this session focuses on User Roles and Permissions. You must be registered to attend the session. Bring your questions! Register here for Ask the Experts. 

Join us at our upcoming Microsoft and Viva hosted events 

Attend our Think like a People Scientist webinar series. Premiering in February (if you missed it, you can catch the recording here!), this series, created based on customer feedback, will deep dive into important topics that you may encounter on your Viva Glint journey. Register for our upcoming sessions below: 

March 20: Telling a compelling story with your data  
April 23:  Influencing action without authority  
May 28:  Designing a survey that meets your organization’s needs  

We are also kicking off our People Science x AI Empowerment series. Check out and register for our upcoming events that will help empower HR leaders with the knowledge and resources to feel confident, excited, and ready to bring AI to their organizations:   

March 14: AI overview and developments for Viva Glint featuring Viva Glint People Science and Product leaders 
April 18: AI: the game-changer for the employee experience featuring Microsoft research and applied science leaders 

For those in the Vancouver area, join us for Microsoft Discovery Day on March 6. During this in-person event at Microsoft Vancouver you will learn from Microsoft leaders and industry experts about fundamental shifts in the workplace and the implications for your business. Gain an understanding of the value of AI-powered insights and experiences to build engagement and inspire creativity. Register. 

Join the Viva People Science team at upcoming industry events 

Are you attending the Wharton People Analytics Conference on March 14-15? As sponsors of the event, we will be there, and we would love to see you at our booth! This conference explores the latest advances and urgent questions in people analytics, including AI and human teaming, neurodiversity, new research on hybrid and remote work, and the advancement of frontline workers. Learn more about the conference here. 

Our Microsoft Viva People Scientists are among the featured speakers at the Society for Industrial and Organizational Psychology (SIOP) annual conference in April. Live in Chicago, and also available virtually, the SIOP conference inspires and galvanizes our community through sharing knowledge, building connections, fostering inclusion, and stimulating new ideas. Learn more here. 

Join Rick Pollak on April 18 for a panel discussion, Your Employee Survey is Done. Now What?  Rick and leading experts will address best practices and advice about survey reporting, action taking, and more. 
Join Caribay Garcia and other industrial organizational psychology innovators on April 19 for IGNITE-ing Innovation: Uses of Generative AI in Industrial Organization Psychology. This session will help psychologists conduct timelier research by fostering cross-collaborative communication between academics and practitioners. 
Join Stephanie Downey and other industry experts on April 19 for Ask the Experts: Crowdsource Solutions to Your Top Talent Challenges. This session brings together industry experts to facilitate roundtable discussions focused on key talent and HR challenges. 
Again, join Stephanie Downey on April 19 for Alliance: Unlocking Whole Person Management: Benefits, Hidden Costs, and Solutions. Explore the multifaceted dimensions of whole person management (WPM) by delving into the benefits and challenges this approach creates. 
Join Carolyn Kalafut on April 19 for Path to Product. This seminar provides an intro to understanding product and the ability to influence the software development lifecycle and to embed responsible and robust I-O principles in it. 
Join Caribay Garcia on April 20 for Harnessing Large Language Models in I-O Psychology: A Revolution in HR Offerings. Delve into the practical implications, ethical concerns, and the future of large language models (LLMs) in HR. 

Check out our most recent blog content on the Microsoft Viva Community 

Assess how your organization feels about Microsoft Copilot 
Viva People Science Industry Trends: Retail 

How are we doing? 

If you have any feedback on this newsletter, please reply to this email. Also, if there are people on your teams that should be receiving this update, please have them sign up using this link. 

*Viva Glint is committed to consistently improving the customer experience. The cloud-based platform maintains an agile production cycle with fixes, enhancements, and new features. Planned program release dates are provided with the best intentions of releasing on these dates, but dates may change due to unforeseen circumstances. Schedule updates will be provided as appropriate.  

​Microsoft Tech Community – Latest Blogs –Read More