Hi, All, I often travel for business. Sometimes I want to listen to songs on Spotify on the plane, but I can’t connect to the Internet. I want to download playlist from Spotify to MP3 and save it to my computer for offline listening. I have tried some online tools, but the effect is not very good, and some have many restrictions. Does anyone have any recommended methods or tools to directly convert Spotify playlists to MP3? Thank you very much!

​Hi, All, I often travel for business. Sometimes I want to listen to songs on Spotify on the plane, but I can’t connect to the Internet. I want to download playlist from Spotify to MP3 and save it to my computer for offline listening. I have tried some online tools, but the effect is not very good, and some have many restrictions. Does anyone have any recommended methods or tools to directly convert Spotify playlists to MP3? Thank you very much!  Read More

​

Hello,

I have configured my SQL server with an encryption certificate that works as it is enable when connecting locally. When I access remotely to that server from a VM, it grants me access and tells that connection is encrypted with the mentioned certificate, but I haven’t install that certificate in the VM. Does it make sense? I think that to encrypt the connection there must be the certificate at both endpoints. Is it happening because the VM is taken as the same machine?

Note: SQL server is running locally in a VM instance, and remotely access is being performed from another VM instance through a virtual private network.

Thanks in advance.

​Hello,I have configured my SQL server with an encryption certificate that works as it is enable when connecting locally. When I access remotely to that server from a VM, it grants me access and tells that connection is encrypted with the mentioned certificate, but I haven’t install that certificate in the VM. Does it make sense? I think that to encrypt the connection there must be the certificate at both endpoints. Is it happening because the VM is taken as the same machine? Note: SQL server is running locally in a VM instance, and remotely access is being performed from another VM instance through a virtual private network. Thanks in advance.  Read More

​

Hello everyone, I recently encountered a problem. I want to mirror iPad to Windows 11 PC, but I can’t find a suitable method. I have tried some tutorials and tools before, but the operation is either too complicated or there is a delay, and the effect is not ideal. Is there a simple and easy-to-use way to smoothly project the iPad screen to the PC? I hope you can give some suggestions, thank you!

​Hello everyone, I recently encountered a problem. I want to mirror iPad to Windows 11 PC, but I can’t find a suitable method. I have tried some tutorials and tools before, but the operation is either too complicated or there is a delay, and the effect is not ideal. Is there a simple and easy-to-use way to smoothly project the iPad screen to the PC? I hope you can give some suggestions, thank you!  Read More

​

Hi there,

i was creating an multi-app kiosk in W11 and used this XML File down below. The problem is that i can see in the pinned list Notepad, but i can’t see Adobe Reader. Adobe Reader is a required app and is installed on the machine and it is an allowed app. This Adobe was packaged by one of our packagers. Am i missing something? I used the AMUID of Adobe in the allowed section.

​Hi there, i was creating an multi-app kiosk in W11 and used this XML File down below. The problem is that i can see in the pinned list Notepad, but i can’t see Adobe Reader. Adobe Reader is a required app and is installed on the machine and it is an allowed app. This Adobe was packaged by one of our packagers. Am i missing something? I used the AMUID of Adobe in the allowed section. <?xml version=”1.0″ encoding=”utf-8″ ?><AssignedAccessConfiguration    xmlns=”http://schemas.microsoft.com/AssignedAccess/2017/config” xmlns:win11=”http://schemas.microsoft.com/AssignedAccess/2022/config”>  <Profiles>    <Profile Id=”{579c1e63-dccc-4403-a565-86b1f5db5fdd}”>             <AllAppsList>        <AllowedApps>           <App AppUserModelId=”Microsoft.WindowsNotepad_8wekyb3d8bbwe!App” />   <App AppUserModelId=”{7C5A40EF-A0FB-4BFC-874A-C0F2E0B9FA8E}AdobeAcrobat Reader DCReaderAcroRd32.exe” /></AllowedApps>       </AllAppsList>       <win11:StartPins>        <![CDATA[            { “pinnedList”:[             {“packagedAppId”:”Microsoft.WindowsNotepad_8wekyb3d8bbwe!App”},         {“desktopAppLink”:”%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Acrobat Reader.lnk”}    ] }        ]]>      </win11:StartPins>      <Taskbar ShowTaskbar=”true”/>    </Profile>   </Profiles>  <Configs>    <Config>    <Account>AzureAD?????@???.com</Account>      <DefaultProfile Id=”{579c1e63-dccc-4403-a565-86b1f5db5fdd}”/>    </Config>  </Configs></AssignedAccessConfiguration>  Read More

​

Hello,

Clicking the GitHub link in outlook iOS doesn’t open GitHub iOS app anymore. It used to be working fine. Any clue?

I’m using version 4.2435.0

​Hello, Clicking the GitHub link in outlook iOS doesn’t open GitHub iOS app anymore. It used to be working fine. Any clue? I’m using version 4.2435.0  Read More

​

Hi,

Is it possible to change the URL for the home button in SharePoint Online?

Thanks in advance,

Peter

​Hi, Is it possible to change the URL for the home button in SharePoint Online? Thanks in advance,Peter  Read More

​

设置与配置26：账户添加：首次打开 Mac 版 Outlook 时，用户需要添加电子邮件账户。在 “文件” 菜单中选择 “信息”，然后点击 “添加账户”，按照提示输入邮箱地址和密码等信息即可完成添加。对于企业邮箱，可能需要输入服务器地址等额外信息。邮件设置：用户可以根据自己的需求进行邮件设置，如邮件签名、邮件格式、邮件通知等。在 “Outlook” 菜单中选择 “设置”，然后在 “邮件” 选项中进行相应的设置。日历设置：在 “设置” 中的 “日历” 选项中，用户可以设置日历的显示方式、提醒方式、共享权限等。例如，用户可以选择按日、周、月等不同的视图查看日历，设置提前多久收到日程提醒等。

​Mac 版 Outlook 是微软公司推出的一款适用于苹果 Mac 操作系统的电子邮件和日历客户端软件6。以下是关于它的一些特点、功能及使用方面的介绍：设置与配置26：账户添加：首次打开 Mac 版 Outlook 时，用户需要添加电子邮件账户。在 “文件” 菜单中选择 “信息”，然后点击 “添加账户”，按照提示输入邮箱地址和密码等信息即可完成添加。对于企业邮箱，可能需要输入服务器地址等额外信息。邮件设置：用户可以根据自己的需求进行邮件设置，如邮件签名、邮件格式、邮件通知等。在 “Outlook” 菜单中选择 “设置”，然后在 “邮件” 选项中进行相应的设置。日历设置：在 “设置” 中的 “日历” 选项中，用户可以设置日历的显示方式、提醒方式、共享权限等。例如，用户可以选择按日、周、月等不同的视图查看日历，设置提前多久收到日程提醒等。  Read More

​

I recently prepared some teaching materials and needed to download videos from Facebook for classroom demonstrations. I have tried some online Facebook video downloader tools before, but they either had too many ads, were slow, or had errors halfway through downloading, which really affected my efficiency. I am also quite worried that these tools may cause security issues, such as viruses or malware.

I use Windows 11 and want to find a stable and secure FB video downloader, preferably one that can download in batches to save time. Has anyone used this kind of tool and can recommend a reliable one? The quality of the video after downloading should not be too bad, and it would be better if it can maintain clarity.

​I recently prepared some teaching materials and needed to download videos from Facebook for classroom demonstrations. I have tried some online Facebook video downloader tools before, but they either had too many ads, were slow, or had errors halfway through downloading, which really affected my efficiency. I am also quite worried that these tools may cause security issues, such as viruses or malware. I use Windows 11 and want to find a stable and secure FB video downloader, preferably one that can download in batches to save time. Has anyone used this kind of tool and can recommend a reliable one? The quality of the video after downloading should not be too bad, and it would be better if it can maintain clarity.  Read More

​

 I am trying to paste the data from ERP Software to excel

Several data can delte.

But this check box can’t delete.

How to proceed to delete this check box.

​ I am trying to paste the data from ERP Software to excelSeveral data can delte.But this check box can’t delete.How to proceed to delete this check box.  Read More

​

Introduction

Semantic Kernel is a powerful SDK designed to integrate AI models into applications, enhancing responsiveness and contextual understanding. It provides essential tools for chat completion, multi-agent coordination, and data retrieval, empowering developers to build sophisticated AI solutions.

The Virtual Customer Success Manager (VCSM), introduced at Hackathon ’24, is a C# .NET project built using Semantic Kernel. VCSM revolutionizes customer support, onboarding, and engagement by delivering personalized interactions, proactive services, and tailored recommendations. By leveraging Semantic Kernel, VCSM dynamically adapts to user needs, improving customer experience and streamlining business operations. Here is a quick demo of this solution. 

We also offer a value-based service entitled, Upskilling Agentic AI Systems, designed to upskill and help your teams capture AI-driven business value. This service accelerates your ability to build Azure OpenAI-powered Agentic AI systems, with customer success embedded in the delivery by design.

VCSM’s Core Use Cases driven by SK Features

VCSM leverages three core features of Semantic Kernel—Chat Completion Model, Multi-Agent Framework, and Vector Store—to deliver its three key use cases: Personalized Onboarding, Proactive Support, and Tailored Recommendations.

1. Personalized Onboarding

Semantic Kernel’s Chat Completion Model and Plugins enable VCSM to deliver interactive, real-time onboarding experiences. Through Automatic Function Calling, the system dynamically guides users through product setup, invoking the appropriate functions based on user queries, such as GuideInitialSetup() or ExplainFeatures().

2. Proactive Support

The Multi-Agent Framework coordinates specialized agents to monitor and address system issues. A Master Agent oversees agents like the Teams Agent (monitoring Microsoft Teams) and Azure Agent (analyzing AKS health). Together, they proactively resolve issues, ensuring system stability.

3. Tailored Recommendations

With the Vector Store feature, VCSM retrieves customer-specific data—such as usage patterns and preferences—using the Retrieval Augmented Generation (RAG) pattern. This allows VCSM to deliver personalized tips and recommendations in real-time, providing users with highly relevant insights based on their past interactions and stored data.

By combining these Semantic Kernel features, VCSM delivers a seamless, user-focused experience that transforms how businesses approach customer engagement and support.

VCSM’s Code Breakdown

In this section, we will provide a high-level overview of the key modules that implements the onboarding, support, and recommendation functionalities of the system. You can find the full implementation and setup details on the GitHub repository.

1. VCSM_PersonalizedOnboarding.cs

This module focuses on implementing Personalized Onboarding using Semantic Kernel’s Plugins. The TeamsOnboardingPlugin, assists with Microsoft Teams’ functionality, offering an interactive onboarding experience by automatically switching between the following functions based on user requests:

GuideInitialSetup(): Assists users with the first-time setup of Microsoft Teams.
ExplainFeatures(): Provides detailed explanations of key Microsoft Teams features, including chat, meetings, and file sharing.
ProductivityTips(): Suggests best practices and tips for improving productivity when using Microsoft Teams.

This code dynamically adjusts to user queries, making the onboarding process tailored and efficient.

2. VCSM_ProactiveSupportWithAgents.cs

This module handles Proactive Support by implementing Semantic Kernel’s Multi-Agent Framework. The Master Agent orchestrates the responses between two specialized agents:

Teams Agent: Monitors the performance of Microsoft Teams, identifying issues such as frequent disconnections or crashes.
Azure Agent: Analyzes Azure Kubernetes Service (AKS) for potential problems, such as CPU and memory overuse, or node exhaustion.

After deliberation between the Master Agent and the specialized agents, and based on an agreed-upon Termination Strategy, a crafted recommendation response is provided for the incoming system alert. This parallel coordination enables VCSM to offer proactive, real-time support, ensuring the system remains healthy and optimized.

3. VCSM_TailoredRecommendations.cs

This module is responsible for providing Tailored Recommendations by leveraging the Vector Store to offer personalized insights. The system uploads customer-specific content (e.g., PDFs like teamsguide.pdf or teamsrecommendations.pdf) and responds to user queries in a highly customized manner. The workflow operates as follows:

Profile Setup Instructions: For queries like “How do I set up my profile?”, the Vector Store retrieves relevant instructions and passes them to the Large Language Learning Model (LLM), which generates a personalized response.
Feature Overview: When users ask, “What features does Teams offer?”, the Vector Store pulls detailed information on Teams features, enabling the system to provide a comprehensive overview.
Productivity Tips: The system extracts actionable insights from stored content to deliver personalized tips for improving productivity with Microsoft Teams.

By combining real-time user queries with data retrieved from the Vector Store, VCSM generates context-aware, highly relevant recommendations that enhance the user experience.

Conclusion

The Virtual Customer Success Manager (VCSM), built using Semantic Kernel and leveraging Azure OpenAI, demonstrates the power of AI-driven solutions in transforming customer interactions. By seamlessly integrating chat completion, multi-agent systems, and personalized data retrieval, VCSM provides dynamic, context-aware onboarding, proactive support, and tailored recommendations. This solution not only enhances user experience but also streamlines business operations, offering a scalable and extensible approach to customer success management.

​Microsoft Tech Community – Latest Blogs –Read More