matlab installation fail at login account

I cannot login to my matlab using my school account. It always stuck on the step after I login through school portal. I deleted my matlab and try to reinstall, also for a newer version. When I install matlab R2025b, I failed again at the login step. After I login my school portal, it says:
"
Whitelabel Error Page
This application has no explicit mapping for /error, so you are seeing this as a fallback.
null
There was an unexpected error (type=null, status=null).
"

Can anyone help me with this?I cannot login to my matlab using my school account. It always stuck on the step after I login through school portal. I deleted my matlab and try to reinstall, also for a newer version. When I install matlab R2025b, I failed again at the login step. After I login my school portal, it says:
"
Whitelabel Error Page
This application has no explicit mapping for /error, so you are seeing this as a fallback.
null
There was an unexpected error (type=null, status=null).
"

Can anyone help me with this? I cannot login to my matlab using my school account. It always stuck on the step after I login through school portal. I deleted my matlab and try to reinstall, also for a newer version. When I install matlab R2025b, I failed again at the login step. After I login my school portal, it says:
"
Whitelabel Error Page
This application has no explicit mapping for /error, so you are seeing this as a fallback.
null
There was an unexpected error (type=null, status=null).
"

Can anyone help me with this? login, installation MATLAB Answers — New Questions

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