Customer A got an email confirmation that shows an appointment on May 22 at 10:00 am PDT
Customer A shows up on the staff member’s calendar (and Bookings interface calendar) on May 21 at 10:00 am PDT
Customer B booked an appointment for May 22 at 10:00 am PDT
Customer B shows up on the staff member’s calendar (and Bookings interface calendar) for May 22 at 10:00 am PDT

Time is Pacific time on the time zone settings, but the “always show slots in business time zone” is not checked

Calendar events effect availability is checked for the staff member

Use Default scheduling policy (on service) is not selected

Bookable when staff are free is set on the service

Only 1 staff member is listed and available for the service that both customers selected

It is unknown what day Customer A actually selected

Both customers are using email addresses that are the same custom domain through Google workspace

Is there a setting I’m missing somewhere or is this just a fluke?

​Customer A got an email confirmation that shows an appointment on May 22 at 10:00 am PDTCustomer A shows up on the staff member’s calendar (and Bookings interface calendar) on May 21 at 10:00 am PDTCustomer B booked an appointment for May 22 at 10:00 am PDTCustomer B shows up on the staff member’s calendar (and Bookings interface calendar) for May 22 at 10:00 am PDT Time is Pacific time on the time zone settings, but the “always show slots in business time zone” is not checkedCalendar events effect availability is checked for the staff memberUse Default scheduling policy (on service) is not selectedBookable when staff are free is set on the serviceOnly 1 staff member is listed and available for the service that both customers selectedIt is unknown what day Customer A actually selectedBoth customers are using email addresses that are the same custom domain through Google workspaceIs there a setting I’m missing somewhere or is this just a fluke?  Read More

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