Hello Everyone , We have a few cases where our CSP team allowed a customer to purchase the Bridge to Cloud 2 promo outside of a customer’s EP renewal window as per the promos terms (ex. we allowed a customer to start the B2C2 promo 8 months after their EP renewal date) and we’re trying to understand the EP costs ramifications of this come the last year of the promotion for these clients. Has anyone else had a situation where a customer’s CSP promo purchase terms end date doesn’t align with the EP renewals dates? If so, what’s your understanding of how Microsoft will handle the last year’s EP renewal when we won’t have a screenshot showing a Bridge to cloud purchase with equivalent or greater value to cover the EP costs? We’re concerned that we will get billed for the customer’s EP for the last year and do not understand if we can let it lapse or not without penalties. Can anyone share their understanding in this case? Thank you in advance for any help or insight.

​Hello Everyone , We have a few cases where our CSP team allowed a customer to purchase the Bridge to Cloud 2 promo outside of a customer’s EP renewal window as per the promos terms (ex. we allowed a customer to start the B2C2 promo 8 months after their EP renewal date) and we’re trying to understand the EP costs ramifications of this come the last year of the promotion for these clients. Has anyone else had a situation where a customer’s CSP promo purchase terms end date doesn’t align with the EP renewals dates? If so, what’s your understanding of how Microsoft will handle the last year’s EP renewal when we won’t have a screenshot showing a Bridge to cloud purchase with equivalent or greater value to cover the EP costs? We’re concerned that we will get billed for the customer’s EP for the last year and do not understand if we can let it lapse or not without penalties. Can anyone share their understanding in this case? Thank you in advance for any help or insight.  Read More

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