Hi. According to Partner Center, our Legacy Silver Membership ran from 8/9/22 to 8/9/23. Our Solutions Partner designation is running from 8/21/23 to 8/20/24.  On the Legacy Silver/Gold page, it says “Not Entrolled” and “No benefits assigned yet since you do not have active Legacy Silver or Gold Program membership yet.”

However – I am being told by partner support (who relies wayyyyy too heavily on AI to write their emails, btw) that as we have active legacy silver benefits, we cannot get our Solutions Partner benefits until this fall. On the Solutions Partner Designation Membership Offers, it says my renewal window is August 20 2024 – September 18 2024. 

Any ideas? This is extremely frustrating and support doesn’t seem to understand what is going on – they have been doing webtrace / app troubleshooting.

TIA.

​Hi. According to Partner Center, our Legacy Silver Membership ran from 8/9/22 to 8/9/23. Our Solutions Partner designation is running from 8/21/23 to 8/20/24.  On the Legacy Silver/Gold page, it says “Not Entrolled” and “No benefits assigned yet since you do not have active Legacy Silver or Gold Program membership yet.” However – I am being told by partner support (who relies wayyyyy too heavily on AI to write their emails, btw) that as we have active legacy silver benefits, we cannot get our Solutions Partner benefits until this fall. On the Solutions Partner Designation Membership Offers, it says my renewal window is August 20 2024 – September 18 2024. Any ideas? This is extremely frustrating and support doesn’t seem to understand what is going on – they have been doing webtrace / app troubleshooting.TIA.  Read More

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