We have copilot enabled on our tenant with Transcription set to on and Copilot set to On only with retained content.

We cannot turn copilot on in 1:1 direct calls with an error stating:
‘Copilot isn’t available. Transcription is disabled for your org. To do its thing, Copilot needs the transcript’.

Is this actually a bug or is it just not supported for 1:1 calls, hard to get clarity,

​We have copilot enabled on our tenant with Transcription set to on and Copilot set to On only with retained content. We cannot turn copilot on in 1:1 direct calls with an error stating:’Copilot isn’t available. Transcription is disabled for your org. To do its thing, Copilot needs the transcript’. Is this actually a bug or is it just not supported for 1:1 calls, hard to get clarity,  Read More

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