D365 Marketing transitional offer for existing customers (CSP)
Last summer, I watched the webinar on the launch of D365 Customer Insight (https://learning.eventbuilder.com/event/76690).
In the webinar, they showed the slide about the transitional offer for the existing customers that they could renew their existing D365 Marketing subscription till September 1, 2025. Not only EA but also CSP customers.
However, I was reading this Learn page which explains that “This renewal must be made during the transitional offer window that will run through September 1, 2024″.
https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/ci-faq#general
This would effect to some of our customers.
Did Microsoft change the schedule or is “2025” just a typo?
In fact, the renewal status of one of our customers’ subscription is “auto renews on” which means that the subscription will be renewed automatically on the renewal date. If SKUs are not available after current contract is expired, the status should be “expired on”, shouldn’t it?
As long as I see. the transitional offer is available until 2015 but I need the confirmation.
Last summer, I watched the webinar on the launch of D365 Customer Insight (https://learning.eventbuilder.com/event/76690).In the webinar, they showed the slide about the transitional offer for the existing customers that they could renew their existing D365 Marketing subscription till September 1, 2025. Not only EA but also CSP customers.However, I was reading this Learn page which explains that “This renewal must be made during the transitional offer window that will run through September 1, 2024”.https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/ci-faq#generalThis would effect to some of our customers.Did Microsoft change the schedule or is “2025” just a typo? In fact, the renewal status of one of our customers’ subscription is “auto renews on” which means that the subscription will be renewed automatically on the renewal date. If SKUs are not available after current contract is expired, the status should be “expired on”, shouldn’t it?As long as I see. the transitional offer is available until 2015 but I need the confirmation. Read More