Hello 

Please i need your help on this issue.

One of my customer is having an issue in signing into the Mac Desktop Teams – New. They are receiving an error message “Your account or password is incorrect. If you remember your password, reset it now”.

The account is onmicrosoft.com .

The customer is using the correct sign-in credentials?

The customer has not changed his password.

The customer can sign in to other Microsoft services (like Outlook or Office 365) with the same credentials?

The Teams desktop app is up to date?

The Mac’s operating system is up to date with OSSonoma 14.5

He has tried clearing the Teams cache on the Mac?

The customer is not using VPN or proxy that could be interfering with the connection? No

He cannot sign into the Mac Desktop Teams – New. he keep getting an error message that says something went wrong, try again. Another error message says “Your account or password is incorrect. If you remember your password, reset it now”.

​Hello  Please i need your help on this issue. One of my customer is having an issue in signing into the Mac Desktop Teams – New. They are receiving an error message “Your account or password is incorrect. If you remember your password, reset it now”. The account is onmicrosoft.com . The customer is using the correct sign-in credentials? The customer has not changed his password. The customer can sign in to other Microsoft services (like Outlook or Office 365) with the same credentials? The Teams desktop app is up to date? The Mac’s operating system is up to date with OSSonoma 14.5 He has tried clearing the Teams cache on the Mac? The customer is not using VPN or proxy that could be interfering with the connection? No He cannot sign into the Mac Desktop Teams – New. he keep getting an error message that says something went wrong, try again. Another error message says “Your account or password is incorrect. If you remember your password, reset it now”.   Read More

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