I work in the NHS as an admin for a country wide network.

We add users from accross the United Kingdom into Teams Channels we have created for cross-working.

I have come accross an issue where when trying to add a user to a Teams channel (Created in Manchester, I am the owner) I recieve an error saying 0 of 1 members were added, there was an error.

My colleague (also an owner) can’t add them either but when accessing MS Teams on their phone app can see that the individual is already added to the channel, but can’t see them in desktop.

The user cannot access the Teams channel and when either trying to switch accounts to Manchester University (where the channel is accessible for all other users) or following a link to the channel they receive an error stating their log in credentials are invalid and their account is locked.

I haved tried reaching out to our IT team and they are unable to assist, any ideas on what could be causing the issue?

Thanks

​I work in the NHS as an admin for a country wide network.We add users from accross the United Kingdom into Teams Channels we have created for cross-working.I have come accross an issue where when trying to add a user to a Teams channel (Created in Manchester, I am the owner) I recieve an error saying 0 of 1 members were added, there was an error.My colleague (also an owner) can’t add them either but when accessing MS Teams on their phone app can see that the individual is already added to the channel, but can’t see them in desktop.The user cannot access the Teams channel and when either trying to switch accounts to Manchester University (where the channel is accessible for all other users) or following a link to the channel they receive an error stating their log in credentials are invalid and their account is locked.I haved tried reaching out to our IT team and they are unable to assist, any ideas on what could be causing the issue?Thanks    Read More

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