Error while accessing Non-Profit Hub
Hello, I have a problem to access the Non-Profit Hub. The login is successful (via MS authenticator) but the redirect to the home page of Non-Profit Hub fails and I get an error that I am not allowed to go ahead at the moment. I opened two cases and both where closed because the responsible support team member told me that I hadn’t been able to provide any documents to verify my identity and association with the Nonprofit organization. I don’t understand why I has to provide that information because the login was successful and all my contact information where stored in the MS account of our organization. But for both cases (2404100040001826, 2404170040002248) we had provided infomation about my assocation (email sent to me by MS Non Profit, just before problem happens, to approve the sponsorship of our organization and a business letter of our organization to describe my assocation). Without this support I am not able to request the Office 365 licenses and the MS Azure feature we want to use. Any idea how to solve the deadlock?
Hello, I have a problem to access the Non-Profit Hub. The login is successful (via MS authenticator) but the redirect to the home page of Non-Profit Hub fails and I get an error that I am not allowed to go ahead at the moment. I opened two cases and both where closed because the responsible support team member told me that I hadn’t been able to provide any documents to verify my identity and association with the Nonprofit organization. I don’t understand why I has to provide that information because the login was successful and all my contact information where stored in the MS account of our organization. But for both cases (2404100040001826, 2404170040002248) we had provided infomation about my assocation (email sent to me by MS Non Profit, just before problem happens, to approve the sponsorship of our organization and a business letter of our organization to describe my assocation). Without this support I am not able to request the Office 365 licenses and the MS Azure feature we want to use. Any idea how to solve the deadlock? Read More