Hello,

paladinvpn.com is our company’s product.

Its a legit VPN software and its being detected as: TrojanProxy:Win32/Acapaladat!MSR 

by Windows defender / End Point. Almost all the files including the installer from PaladinVPN is falsely detected by Defender.

1. All our files are 100% clean and EV code signed with digital cert.

2. On both of our official website and software, and also during installation of PaladinVPN, we clearly mentioned that how PaladinVPN operates, and ALL the PaladinVPN users agreed and have their consent and knowledge with PaladinVPN will use their internet connection in exchange for free using the PaladinVPN service. Its 100% White and Clean, there’s no force/silent installation, there is nothing trojan or malware.

We submited 3 times to defender for false positive:

first time Submission id:  a6bf1297-e2d8-44d5-9a00-73d905709591 

an Analyst replied, saying its a false positive and will remove. but they never did.

second time Submission id :  a7cce085-8a6c-455c-bc9a-cb75bf0629ea 

an Analyst replied, saying its confirmed to be a malware, and the detection will remain in place..

Third time no response any more….

Please help us escalate this urgently, as it has affected to our end users, and its ruining our company’s reputation. We have tried everything we can do.  Thanks in advance.

​Hello, paladinvpn.com is our company’s product. Its a legit VPN software and its being detected as: TrojanProxy:Win32/Acapaladat!MSR by Windows defender / End Point. Almost all the files including the installer from PaladinVPN is falsely detected by Defender. 1. All our files are 100% clean and EV code signed with digital cert. 2. On both of our official website and software, and also during installation of PaladinVPN, we clearly mentioned that how PaladinVPN operates, and ALL the PaladinVPN users agreed and have their consent and knowledge with PaladinVPN will use their internet connection in exchange for free using the PaladinVPN service. Its 100% White and Clean, there’s no force/silent installation, there is nothing trojan or malware. We submited 3 times to defender for false positive:first time Submission id:  a6bf1297-e2d8-44d5-9a00-73d905709591 an Analyst replied, saying its a false positive and will remove. but they never did. second time Submission id :  a7cce085-8a6c-455c-bc9a-cb75bf0629ea an Analyst replied, saying its confirmed to be a malware, and the detection will remain in place.. Third time no response any more…. Please help us escalate this urgently, as it has affected to our end users, and its ruining our company’s reputation. We have tried everything we can do.  Thanks in advance.    Read More

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