Greetings,

First: Like others on the interweb I am struggling to find the value of this solution when it is necessary to license both the helper and sharer.  ScreenConnect and/or other secure solutions offer more control and value – IMO.  Microsoft – please reconsider the addin license structure and cost.

Second Question:  The Remote Help claims to offer unattended control.  My expectation of this would be – the helper connects to the endpoint when there’s no one (as sharer) logged in to approve the connection.   Is this possible or not?

Thank you,  

​Greetings,First: Like others on the interweb I am struggling to find the value of this solution when it is necessary to license both the helper and sharer.  ScreenConnect and/or other secure solutions offer more control and value – IMO.  Microsoft – please reconsider the addin license structure and cost. Second Question:  The Remote Help claims to offer unattended control.  My expectation of this would be – the helper connects to the endpoint when there’s no one (as sharer) logged in to approve the connection.   Is this possible or not? Thank you,    Read More

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