Hi folks,

I setup Microsoft Authenticator as the 2FA on my work account on a phone which was destroyed.  I’m trying to setup the authenticator on my new phone, but whenever I try to sign into the account, the only MFA option I’m given is to verify using the authenticator which is no longer accessible (I’m the only user on the account as well).

I’ve tried resetting the password, sending email to my alternate email address, getting microsoft to call my office number, and just keep ending up at the same spot.  Is there an option I’ve missed which says “I no longer have access to the authenticator app”?  Is there ANY other way I can verify my identity and regain access to the account?

Thanks

​Hi folks, I setup Microsoft Authenticator as the 2FA on my work account on a phone which was destroyed.  I’m trying to setup the authenticator on my new phone, but whenever I try to sign into the account, the only MFA option I’m given is to verify using the authenticator which is no longer accessible (I’m the only user on the account as well). I’ve tried resetting the password, sending email to my alternate email address, getting microsoft to call my office number, and just keep ending up at the same spot.  Is there an option I’ve missed which says “I no longer have access to the authenticator app”?  Is there ANY other way I can verify my identity and regain access to the account? Thanks  Read More

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