I have a subscription to the Personal Microsoft 365 plan which includes Microsoft Defender. When I try logging into Microsoft Defender on my Windows PC, I receive an error message stating “Couldn’t sign in to Microsoft Defender. Something went wrong-please try again later”. I have been having this issue for several months now. I have recently contacted Microsoft Tech support who just directed me to this community. The tech support representative mentioned that others may have experienced similar issues as mine. I would appreciate if anyone could advise.

My PC is running Windows 11 and is up to date on updates. All of my 365 applications are also up to date. I have also tried running the repair tool on Microsoft Defender in addition to uninstalling and reinstalling the application.

The tech support representative mentioned something to me about the issue could be because I am using a personal email account for my login for Microsoft Defender. I did not fully understand why that would be the issue. I would like to note that I have no issue logging into Microsoft Defender on my Android phone. The problem appears to only occur on my PC and only for the Microsoft Defender app. All other apps that come with my 365 subscription use the same login and appear to be working fine.

​I have a subscription to the Personal Microsoft 365 plan which includes Microsoft Defender. When I try logging into Microsoft Defender on my Windows PC, I receive an error message stating “Couldn’t sign in to Microsoft Defender. Something went wrong-please try again later”. I have been having this issue for several months now. I have recently contacted Microsoft Tech support who just directed me to this community. The tech support representative mentioned that others may have experienced similar issues as mine. I would appreciate if anyone could advise. My PC is running Windows 11 and is up to date on updates. All of my 365 applications are also up to date. I have also tried running the repair tool on Microsoft Defender in addition to uninstalling and reinstalling the application. The tech support representative mentioned something to me about the issue could be because I am using a personal email account for my login for Microsoft Defender. I did not fully understand why that would be the issue. I would like to note that I have no issue logging into Microsoft Defender on my Android phone. The problem appears to only occur on my PC and only for the Microsoft Defender app. All other apps that come with my 365 subscription use the same login and appear to be working fine.  Read More

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