We’re looking for Dynamics 365 customer experience analysts to take our new beta exam. Are you responsible for configuring, customizing, and expanding the functionality of Dynamics 365 Sales to create business solutions that support, automate, and accelerate your organization’s sales process? Do you use your knowledge of customer experience capabilities in Dynamics 365 Sales and Microsoft Power Platform to configure Dynamics 365 Sales standard and premium features, implement collaboration features, and configure the security model? Additional helpful qualifications include the ability to perform Dynamics 365 Sales customizations, extend Dynamics 365 Sales with Microsoft Power Platform, and deploy the Dynamics 365 App for Outlook.  

If this is your skill set, we have a new Certification for you. The Microsoft Certified: Microsoft Dynamics 365 Customer Experience Analyst Associate Certification validates your expertise in this area and offers you the opportunity to prove your skills. To earn this Certification, pass Exam MB-280: Microsoft Dynamics 365 Customer Experience Analyst, currently in beta. 

Is this the right Certification for you?  

As a customer experience analyst, you’re responsible for participating in Dynamics 365 Sales implementations, understanding your organization’s sales process, and demonstrating the capabilities of Dynamics 365 Customer Insights – Data and Dynamics 365 Customer Insights – Journeys. You have experience configuring model-driven apps in Power Apps. You understand accounts, contacts, and activities; leads and opportunities; the components of model-driven apps, such as forms, views, charts, and dashboards; model-driven app personal settings; and Dataverse, including tables, columns, and relationships. Plus, you have experience working with Dataverse solutions and you’re familiar with Power Automate cloud flow concepts, such as connectors, triggers, and actions. Additionally, you have an understanding of the Dataverse security model and features, including business units, security roles, and row ownership and sharing. 

Ready to prove your skills? 

Take advantage of the discounted beta exam offer. The first 300 people who take Exam MB-280 (beta) on or before September 6, 2024, can get 80 percent off market price. 

To receive the discount, when you register for the exam and are prompted for payment, use code MB280LMhiking. This is not a private access code. The seats are offered on a first-come, first-served basis. As noted, you must take the exam on or before September 6, 2024. Please note that this beta exam is not available in Turkey, Pakistan, India, or China. 

Get ready to take Exam MB-280 (beta): 

Review the Exam MB-280 (beta) exam page for details. The Exam MB-280 study guide alerts you to key topics covered on the exam. 

Skill up with the Microsoft Learn Official Collection Level Up: Dynamics 365 Customer Experience Analyst. 

Want even more in-depth training? Connect with Microsoft Training Services Partner in your area for in-person offerings. 

Need other preparation ideas? Check out my blog post Just How Does One Prepare for Beta Exams? 

Read about our new and improved exam UI in Reimagining the Microsoft Certification exam UI experience. 

Did you know that you can take any role-based exam online? Online delivered exams—taken from your home or office—can be less hassle, less stress, and even less worry than traveling to a test center, especially if you’re adequately prepared for what to expect. To find out more, read my blog post Online proctored exams: What to expect and how to prepare. 

The rescore process starts on the day an exam goes live, and final scores for beta exams are released approximately 10 days after that. For details on the timing of beta exam rescoring and results, check out my post Creating high-quality exams: The path from beta to live. 

Ready to get started? 

Remember, the number of spots is limited to the first 300 candidates taking Exam MB-280 (beta) on or before September 6, 2024.  

Related resources 

Evolving Microsoft Credentials for Dynamics 365 

Dynamics 365 Sales documentation on Microsoft Learn 

Dynamics 365 Customer Insights documentation on Microsoft Learn 

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