Having an issue where staff are being added to an existing booking page, but they aren’t receiving the activation email to confirm being added to the Booking page. As a result, they remain ‘not bookable’ – we have a need to add some staff as Administrators, but can’t confirm their access because they don’t receive the email when they are initially added (even though the Bookings dialogue suggests that one has been sent) and when I try to re-send the activation email, nothing changes – the time and date doesn’t update, and no email is received by the user, so it seems like the system hasn’t even tried to send an email out to the user:

It’s interesting to note, that users with existing access can have an email re-sent to them – is there a permissioning issue at play here? All our users should already have the required access (as existing users were added with no issue earlier this year), so I’m not sure what to look at first.

Any helps is greatly appreciated.

Kind regards,

Peter

​Having an issue where staff are being added to an existing booking page, but they aren’t receiving the activation email to confirm being added to the Booking page. As a result, they remain ‘not bookable’ – we have a need to add some staff as Administrators, but can’t confirm their access because they don’t receive the email when they are initially added (even though the Bookings dialogue suggests that one has been sent) and when I try to re-send the activation email, nothing changes – the time and date doesn’t update, and no email is received by the user, so it seems like the system hasn’t even tried to send an email out to the user: It’s interesting to note, that users with existing access can have an email re-sent to them – is there a permissioning issue at play here? All our users should already have the required access (as existing users were added with no issue earlier this year), so I’m not sure what to look at first. Any helps is greatly appreciated. Kind regards,Peter  Read More

​