I’ve a custom app built for my organization, and I’ve deployed the same using the “Teams Toolkit > Zip App Package > For Azure” and added the botId: ’28c8b3b1-xxxx-xxxx-xxxx-xxxxxxxxxxxx’ in the manifest.json. I’m able to see and manage the app in “Apps: Developer Portal (microsoft.com)“ and the bot in “Bot management: Developer Portal (microsoft.com)” as well as in “Bot Framework“. But when a user is installing the app from their team’s app, a “Participant Join” event is getting fired up, and hitting the endpoint but when the code is trying to fetch the list of installation then I’m getting an exception

Note: The deployed .NET application is having only BOT_ID and BOT_PASSWORD which I got from the “portal.azure” or from “Bot Management”,

Does anyone know how I can fix this or if I’m missing something, if so, then please reply as soon as possible as we’re having a production deadline coming up and it would be very helpful of you to solve this problem.

Thanks in advance.

​I’ve a custom app built for my organization, and I’ve deployed the same using the “Teams Toolkit > Zip App Package > For Azure” and added the botId: ’28c8b3b1-xxxx-xxxx-xxxx-xxxxxxxxxxxx’ in the manifest.json. I’m able to see and manage the app in “Apps: Developer Portal (microsoft.com)” and the bot in “Bot management: Developer Portal (microsoft.com)” as well as in “Bot Framework”. But when a user is installing the app from their team’s app, a “Participant Join” event is getting fired up, and hitting the endpoint but when the code is trying to fetch the list of installation then I’m getting an exception    Note: The deployed .NET application is having only BOT_ID and BOT_PASSWORD which I got from the “portal.azure” or from “Bot Management”, Does anyone know how I can fix this or if I’m missing something, if so, then please reply as soon as possible as we’re having a production deadline coming up and it would be very helpful of you to solve this problem. Thanks in advance.  Read More

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As businesses increasingly rely on cloud services, the imperative for robust cloud solutions has never been greater. Azure stands at the forefront of this realm, offering architects and technology leaders a platform where reliability is not just a feature — it’s a core tenet.

The Essence of Reliability in Azure

Reliability is the bedrock upon which cloud architectures stand, indicative of a system’s robustness to persistently deliver expected outcomes. It’s defined not only by a service’s uptime but also by its stringent adherence to defined Service Level Objectives (SLOs) and Service Level Agreements (SLAs). These crucial benchmarks encompass aspects such as Recovery Time Objective (RTO)—the time within which functions must be restored post-disruption—and Recovery Point Objective (RPO)—the maximum amount of data that can be lost or corrupted post disruption for normal operations to resume. RPO applies not only to storage services but also to other data services such as databases, caches, and queues.

In Azure, reliability means crafting services that are inherently designed to mitigate failures and swiftly rebound from them, with minimal-to-no disruptions experienced by end-users. This is achieved through a shared responsibility model: while Microsoft ensures the underlying infrastructure’s resilience, customers architect their solutions responsibly to exploit these provisions—fusing their understanding of business requirements with Azure’s powerful capabilities to uphold service continuity and meet or exceed their RTO and RPO.

The Pillars of Cloud Reliability

The pillars of cloud reliability are critical components of Azure’s architecture, designed to ensure dependable service delivery:

Robust Infrastructure: Azure operates a globally distributed network of data centers equipped with advanced redundancy capabilities. This infrastructure is pivotal in providing the resilient physical and virtual resources required for the high availability of applications.
Resilience by Design: Azure’s reliability is rooted in its strategic design choices. Solutions architected with resilience in mind are capable of withstanding operational pressures and rapidly recovering from disruptions, ensuring minimal impact on service continuity.
Continuous Operations: Rigorous monitoring, timely incident management, and ongoing system refinement are integral to maintaining the operational health of Azure services. This commitment to continuous operational excellence fortifies service reliability and addresses the evolving demands of cloud workloads.

The Frameworks and Tools Supporting Azure Reliability 

Azure’s commitment to reliability is underpinned by two foundational frameworks: the Cloud Adoption Framework (CAF) and the Well-Architected Framework (WAF). These frameworks guide organizations through best practices, methodologies, and tools essential for building and maintaining reliable cloud solutions.

Cloud Adoption Framework (CAF):

The CAF provides an extensive set of guidelines, blueprints, and best practices that help streamline the journey to the cloud. It offers insights into readiness and planning, ensuring that foundational decisions support reliability from the outset. Key components include Azure Landing Zones, which configure networking, security, identity, and governance in line with Azure reliability principles.

Well-Architected Framework (WAF):

The WAF focuses on five key areas – cost optimization, operational excellence, performance efficiency, reliability, and security. It empowers architects to design resilient systems by adhering to five principles of architectural excellence in Azure. The reliability pillar of WAF emphasizes the importance of designing systems that are highly available, resilient, and can recover rapidly from failures.

Azure Service Reliability Features:

Each Azure service offers built-in features and tools tailored for enhancing reliability. Some of the important tools are:

Azure Site Recovery: This service ensures business continuity by replicating workloads from primary to secondary regions, facilitating quick failover and minimizing service disruption during outages.
Azure Monitor and Application Insights: Combined, these services provide advanced monitoring, analytics, and diagnostics capabilities, affording real-time operational intelligence that supports swift and proactive incident management.
Azure Automation: With a focus on reducing manual intervention, Azure Automation offers process automation, update management, and configuration features that enhance the reliability of services by eliminating human error.

Architecting for Reliability

Leveraging strategic design choices, Azure enables systems to recover rapidly from disruptions while ensuring continuous operations—a testament to Azure’s dedication to non-stop service excellence following our reliability design principles.

Azure Landing Zones: Building Blocks for Reliable Cloud Operations

Azure Landing Zones are pre-defined, customizable environments that follow Microsoft’s Cloud Adoption Framework. They provide a structured setup process that incorporates best practices for security, compliance, and governance—forming a reliable foundation for your cloud journey. When setting up your landing zones, consider these reliability-focused factors:

Network Topology: Utilize Azure’s robust networking features to design a topology that emphasizes redundancy and failover capabilities.
Resource Organization: Structure your resources for coherence and ease of management, aligning them with your reliability objectives.
Identity and Access Management: Implement tight security controls to prevent unauthorized access which can compromise reliability.
Governance: Establish policies that enforce operational consistency and compliance, adding another layer of reliability protection.

For more information refer to Azure Landing Zones.

Mission-Critical Reliability: Ensuring Resilience at Scale

For mission-critical services where the stakes are especially high, and reliability is imperative, Azure provides a robust toolkit and strategic methodologies to ensure resilience:

Geo-Redundancy: Implementing a multi-region architecture is pivotal for mission-critical applications. Azure facilitates the distribution of services across several geographic locations, safeguarding against regional failures. This approach not only enhances fault tolerance but also enables applications to remain functional and accessible, regardless of localized disruptions.
Disaster Recovery: To safeguard against significant and unexpected disasters, Azure Site Recovery offers a seamless replication service for virtual machines (VMs). It enables swift and structured failovers to alternate regions, ensuring critical applications experience minimal downtime. The service’s replication granularity empowers businesses to achieve their specific recovery objectives, be they related to RTO or RPO targets.
Auto-Scaling: Azure’s auto-scaling capabilities dynamically adjust resource counts to meet the workload’s current demands without human intervention for the services that support this feature. This is essential for meeting performance expectations during usage spikes or unpredicted load increases and for optimizing resource utilization during quieter periods. Such elasticity is vital for maintaining consistent performance levels and operational efficiency.
Monitoring and Diagnostics: Provisioning powerful monitoring tools like Azure Monitor and Azure Application Insights affords organizations real-time visibility into their operational landscape. With these tools, you gain actionable insights, can set up automated alerts for anomaly detection, and pre-empt potential issues based on trends and patterns. The detailed diagnostics provided support rapid issue identification and resolution, which is crucial for mission-critical systems.

By integrating these practices within the architectural fabric, mission-critical services on Azure can achieve the sought-after continuous reliability—delivering consistent service levels and fostering user trust and satisfaction.

For more information refer to Mission Critical Guidance.

Reference Architecture for Reliability

Reliability in the cloud isn’t just about having the right tools and services; it’s about weaving those elements into an architecture that inherently embodies resilience and fault tolerance. A strategic approach towards crafting a reliable Azure architecture requires a holistic view that spans compute, storage, database, and networking resources.

To illustrate, let’s delve into a reference architecture that showcases Azure’s reliability principles in action. This architecture demonstrates how various Azure services interconnect to establish a dependable cloud infrastructure, ensuring seamless, continuous operations.

Detailing the Reference Architecture for Reliability

The reference architecture encompasses various Azure services, each contributing to the overall reliability in different ways. Below, we dissect this architecture to understand how the components interrelate and support each other to create a reliable and resilient environment:

Azure Compute Services:

Azure Virtual Machines (VMs): These serve as the backbone, hosting applications and services. To ensure their reliability, leverage Azure Backup, a service offering automated backup solutions that protect VMs from data loss and facilitate easy recovery. Integrating frequent and consistent backups safeguards your data against accidental deletions, corruption, or attacks.
Azure Site Recovery (ASR): Complementing Azure Backup, ASR provides a disaster recovery solution by replicating your Azure VMs to a different availability zone or region. In the event of an outage, you can orchestrate a failover to the replicated VMs situated in the secondary site. This setup ensures minimal downtime and adherence to RTOs (Recovery Time Objectives).

Azure Kubernetes Service (AKS):

Backup and Recovery: The fabric of modern applications often includes containerized solutions orchestrated by AKS. Reliable operation means deploying consistent backups of AKS cluster data, including Persistent Volume (PV) backups, Kubernetes resource configurations, and databases running within the cluster.

Multi-Zone Clusters: AKS supports pod distribution across Availability Zones within a region, ensuring workload continuity in case of a failure in one zone. You can also use services such as Azure Load Balancer or Azure Application Gateway to balance the traffic across zones.
Multi-Regional Clusters: AKS supports deploying clusters across multiple regions, enhancing the resilience and scalability of your applications. You can use services such as Azure Traffic Manager and CosmosDB to distribute the user traffic and data across regions, and orchestrate failover scenarios using Azure Site Recovery.

Azure Storage Services:

Geo-replication: Storage services such as Azure Blob Storage and Azure Queue Storage employ geo-replication strategies to synchronize data across geographically distributed data centers. By doing so, they provide data availability protection against regional outages.
Redundant Storage: Redundancy options, such as Locally-Redundant Storage (LRS) or Zone-Redundant Storage (ZRS), ensure that copies of your data are safely stored within a region or across multiple locations within a region, further fortifying data protection measures.

Azure Database Services:

Automated Backups: Azure services like Azure SQL Database and Azure Cosmos DB offer automated backup features. Automated backups provide a low maintenance approach to protect your databases, enabling the ability to restore databases to a previous point in time quickly in case of data corruption or loss.
Geo-Restore: In addition to regular backups, geo-restore functionalities allow restoration of databases across different geographical regions. In disaster events, this ability is pivotal in maintaining operational continuity and data availability.

By following these architectural principles, you design a robust system that inherently includes resilience and reliability into every layer of its stack. From compute resources down to data storage, the architecture facilitates a cohesive approach to disaster recovery, high availability, and operational effectiveness.

A well-constructed architecture is a critical element in the journey to achieving high reliability on Azure. A reference architecture serves as the blueprint for integrating Azure’s resilience principles into your applications. By doing so, you design an ecosystem that not only copes with adverse events but also sustains service continuity and data integrity, thereby meeting high availability standards.

Azure Verified Modules for Reliability

Azure Verified Modules (AVM) is an initiative to consolidate and set the standards for what a good Infrastructure-as-Code module looks like. AVM is a common code base, a toolkit for our Customers, our Partners to accelerate consistent solution development and delivery of cloud-native by codifying Microsoft guidance (WAF), with best practice configurations.

In this article we want to highlight a sample AVM module designed to set up a reliable Azure-to-Azure replication for disaster recovery. It supports replication across regions or within the same region across zone. It’s located at GitHub – Azure/terraform-azurerm-avm-ptn-bcdr-vm-replication: AVM Pattern Module to use Azure Site Recovery to replicate Virtual Machines at Scale between locations.  The module replicates virtual machines within Azure from a source to a target location, handling all intermediary replication policies, and resource configurations.

This module provides functionality for:

Creating or using an existing Recovery Services Vault.
Replicating virtual machines between Azure regions or between zones within the same region.
Handling recovery policies, replication policies, and protection container mappings.
Dealing with resource dependencies for orderly creation and deletion.

Conclusion

Commencing your reliability journey on Azure signals a commitment to operational excellence. By leveraging Azure’s global infrastructure, proactive design strategies, and a comprehensive suite of tools and best practices, you can pave the way for reliable, scalable, and resilient cloud environments. Elevate your cloud solutions to be ready for any challenge with the power of Azure’s reliability features.

Become a champion of reliability and let Azure be the silent force empowering you to deliver steadfast cloud solutions to your stakeholders and customers—today, tomorrow, and into the future.

Thanks to the people that contributed to this article: Harshitha Putta, Laura Grob, Zach Olinske and the PaceSetter reliability team.

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