Hello 

Please i need your help on this issue.

Since updating to the new version of Teams users cannot make calls by clicking a number on the CRM system.

The users are licensed to make phone calls.

Previously when a user clicked the number on the system Teams would open and dial the number.

Now when clicking we get the message; Sorry, we’re unable to complete the call
There was an issue finding the person you were trying to reach.

This only started happening when we updated Teams.

​Hello  Please i need your help on this issue. Since updating to the new version of Teams users cannot make calls by clicking a number on the CRM system.The users are licensed to make phone calls.Previously when a user clicked the number on the system Teams would open and dial the number.Now when clicking we get the message; Sorry, we’re unable to complete the callThere was an issue finding the person you were trying to reach.This only started happening when we updated Teams.    Read More

​