We are looking to create Teams Helpdesk app/bot to redirect chats to helpdesk members (creating what can be described as chat queue so that the end user gets added into a chat with the next available helpdesk member).

Given that helpdesk is a distribution group, How can this be done? Any idea?

​We are looking to create Teams Helpdesk app/bot to redirect chats to helpdesk members (creating what can be described as chat queue so that the end user gets added into a chat with the next available helpdesk member).Given that helpdesk is a distribution group, How can this be done? Any idea?  Read More

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