My wife’s Hotmail account has recently been locked (we don’t know why).  She usually logs-in using her IPad which auto-logs-in but it recently asked her to answer the security questions then locked-it.  I’ve also tried from my desktop Outlook and can’t get in either.  The problem I think is that she has had this account over 25 years and the two security questions and meaningless to us now.  It’s very frustrating as we know the password, we supply the security code (which goes to my email) but it still won’t let us in (we just get an email saying “the information you provided was not sufficient for us to validate your account ownership”).  Yes I agree we should have supplied security questions which were more memorable but that’s hindsight and doesn’t help.

We have tried a number of phone-numbers and website links we’ve found online but not of them work.  It’s very annoying that there isn’t a contactable support system.

Any help at all in solving this problem will be very welcome.

Thank you.

​My wife’s Hotmail account has recently been locked (we don’t know why).  She usually logs-in using her IPad which auto-logs-in but it recently asked her to answer the security questions then locked-it.  I’ve also tried from my desktop Outlook and can’t get in either.  The problem I think is that she has had this account over 25 years and the two security questions and meaningless to us now.  It’s very frustrating as we know the password, we supply the security code (which goes to my email) but it still won’t let us in (we just get an email saying “the information you provided was not sufficient for us to validate your account ownership”).  Yes I agree we should have supplied security questions which were more memorable but that’s hindsight and doesn’t help.We have tried a number of phone-numbers and website links we’ve found online but not of them work.  It’s very annoying that there isn’t a contactable support system.Any help at all in solving this problem will be very welcome.Thank you.  Read More

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