Error Date & Time: June 8th 1:47 AM PST.

### Overview

When users attempt to pre-order the Surface Pro Copilot+ PC from the Microsoft official website, they are encountering an error message stating, “We are sorry, the page you requested cannot be found.

The URL may be misspelled or the page you’re looking for is no longer available.

” This issue prevents users from completing their pre-order transactions, causing frustration and potentially impacting sales and customer satisfaction.

### **Reproduction Steps**:
– Navigate to the official website.
– Locate the Surface Pro Copilot+ PC product page.
– Attempt to initiate the pre-order process.

– Add product and try to change product due to configuration or color

– Encounter the error message when trying to proceed to the checkout page.

### Potential Causes

1. **Broken Links**: The URL for the pre-order page may be incorrect or misconfigured as i can see in the URL https://www.microsoft.com/library/errorpages/smarterror.aspx?correlationId=$(cvToken), leading to a 404 error.
2. **Page Removal or Relocation**: The pre-order page might have been moved or removed without updating the links on the website.

### Impact

1. **Customer Frustration**: Users eager to pre-order the Surface Pro Copilot+ PC are unable to do so
2. **Lost Sales**: The inability to complete pre-orders directly affects sales and revenue.
3. **Reputational Damage**: .

### Troubleshooting and Resolution Steps

1. **Verify URL Accuracy**: Ensure that the URL for the pre-order page is correct and has not been changed.
2. **Update Routing Configuration**: Review and update the website’s routing configuration to ensure users are directed to the correct pages.
3. **Conduct Testing**: Perform extensive testing to ensure that all links and pages related to the pre-order process are functioning correctly before going live.

​Error Date & Time: June 8th 1:47 AM PST. ### OverviewWhen users attempt to pre-order the Surface Pro Copilot+ PC from the Microsoft official website, they are encountering an error message stating, “We are sorry, the page you requested cannot be found.The URL may be misspelled or the page you’re looking for is no longer available.” This issue prevents users from completing their pre-order transactions, causing frustration and potentially impacting sales and customer satisfaction. ### **Reproduction Steps**:- Navigate to the official website.- Locate the Surface Pro Copilot+ PC product page.- Attempt to initiate the pre-order process.- Add product and try to change product due to configuration or color- Encounter the error message when trying to proceed to the checkout page.  ### Potential Causes1. **Broken Links**: The URL for the pre-order page may be incorrect or misconfigured as i can see in the URL https://www.microsoft.com/library/errorpages/smarterror.aspx?correlationId=$(cvToken), leading to a 404 error.2. **Page Removal or Relocation**: The pre-order page might have been moved or removed without updating the links on the website.### Impact1. **Customer Frustration**: Users eager to pre-order the Surface Pro Copilot+ PC are unable to do so2. **Lost Sales**: The inability to complete pre-orders directly affects sales and revenue.3. **Reputational Damage**: . ### Troubleshooting and Resolution Steps1. **Verify URL Accuracy**: Ensure that the URL for the pre-order page is correct and has not been changed.2. **Update Routing Configuration**: Review and update the website’s routing configuration to ensure users are directed to the correct pages.3. **Conduct Testing**: Perform extensive testing to ensure that all links and pages related to the pre-order process are functioning correctly before going live.      Read More

​