Greetings, I am trying figure out an issue that just started happening.

I helped a client setup an external Viva Engage network in order to collaborate with users outside of their 365 tenant. That has been working very well.

This user would export the list of the members in this external network for monitoring reasons via the following steps:

Access the external network (the URL will include the name of the external network)Click the gear icon and then choose “Network Admin”Click on “Export Users”Choose “All Users” and then click export.

That will provide a CSV of the users of this external network, which consists of mostly external email addresses.

Now something has changed within the past couple of weeks.

When this user follows the exact same steps as described above, the resulting CSV file only contains organization users of the 365 tenant, most of which are not members of this external network. None of the guests are on this list.

Our research has not revealed anything yet. Does anyone know if a setting has changed to cause this? The name of the external network is still in the URL during this process; however, the CSV contains only internal users.

Thank you for your help!

​Greetings, I am trying figure out an issue that just started happening. I helped a client setup an external Viva Engage network in order to collaborate with users outside of their 365 tenant. That has been working very well.This user would export the list of the members in this external network for monitoring reasons via the following steps:Access the external network (the URL will include the name of the external network)Click the gear icon and then choose “Network Admin”Click on “Export Users”Choose “All Users” and then click export.That will provide a CSV of the users of this external network, which consists of mostly external email addresses. Now something has changed within the past couple of weeks. When this user follows the exact same steps as described above, the resulting CSV file only contains organization users of the 365 tenant, most of which are not members of this external network. None of the guests are on this list. Our research has not revealed anything yet. Does anyone know if a setting has changed to cause this? The name of the external network is still in the URL during this process; however, the CSV contains only internal users. Thank you for your help!  Read More

​