MATLAB R2024a Silent Installation Issue – Unable to Load Product Files
I am facing a problem while attempting to install MATLAB R2024a on my Linux server (Ubuntu 22.04.4 LTS) using the silent installation method. Despite following the provided instructions and specifying the necessary parameters in the installer_input.txt file, the installation process fails with an error indicating that the installer is unable to load the product files.
Setup Details:
– Server Operating System: Ubuntu 22.04.4 LTS
– MATLAB Version: R2024a
– Installation Method: Silent installation using installer_input.txt file
– Path to the installer file: ~/matlab_R2024a_Linux
The error message I receive during the installation process is as follows:
“`
(May 23, 2024 23:54:26) Unable to load product files. Product files must be in the same folder as the input file. For help getting the product files, see the installation documentation on <a HREF="https://www.mathworks.com/pi_noprode_mpi_R2024a_glnxa64">MATLAB Answer</a>.
“`
I have confirmed that the MATLAB product files (contents of the "archives" directory) are located in the same directory as the installer_input.txt file. I have also verified that the installer_input.txt file does not contain any explicit line specifying the product files folder, as the installer assumes the product files are in the same directory by default.
The installation command I am using is:
“`
./install -mode silent -inputFile installer_input.txt -logFile installation_log.txt
“`
I have reviewed the installation_log.txt file, but it does not provide any additional information beyond the error message mentioned above.
To assist you in investigating this issue further, please find the following information:
– Path to the directory containing the installer_input.txt file: ~/matlab_R2024a_Linux
– List of files and directories present in the same directory as the installer_input.txt file:
“`
drwxrwxr-x 8 yugao yugao 4096 May 24 00:15 ./
drwxr-x— 33 yugao yugao 12288 May 24 00:53 ../
drwxrwxr-x 4 yugao yugao 4096 May 24 00:15 archives/
drwxrwxr-x 4 yugao yugao 4096 May 24 00:15 bin/
drwxrwxr-x 3 yugao yugao 4096 May 24 00:15 cefclient/
-r-xr-xr-x 1 yugao yugao 11147 Nov 19 2023 install*
-rw-r–r– 1 yugao yugao 9313 May 24 00:17 installer_input.txt
-r–r–r– 1 yugao yugao 83813 Jan 23 01:57 license_agreement.txt
-r–r–r– 1 yugao yugao 777345 Apr 21 11:07 mathworks_installation_help_de.pdf
-r–r–r– 1 yugao yugao 765184 Apr 20 11:01 mathworks_installation_help_es.pdf
-r–r–r– 1 yugao yugao 779814 Apr 21 10:52 mathworks_installation_help_fr.pdf
-r–r–r– 1 yugao yugao 772296 Apr 21 10:35 mathworks_installation_help_it.pdf
-r–r–r– 1 yugao yugao 652022 Apr 20 10:53 mathworks_installation_help_ja_JP.pdf
-r–r–r– 1 yugao yugao 769398 Apr 20 10:53 mathworks_installation_help_ko_KR.pdf
-r–r–r– 1 yugao yugao 760789 Apr 20 10:54 mathworks_installation_help.pdf
-r–r–r– 1 yugao yugao 874129 Apr 20 10:53 mathworks_installation_help_zh_CN.pdf
-r–r–r– 1 yugao yugao 9021 Nov 19 2023 readme.txt
drwxrwxr-x 12 yugao yugao 4096 May 24 00:15 resources/
drwxrwxr-x 4 yugao yugao 4096 May 24 00:15 sys/
drwxrwxr-x 3 yugao yugao 4096 May 24 00:15 ui/
-r–r–r– 1 yugao yugao 310 May 2 12:28 VersionInfo.xml
“`
I would greatly appreciate your guidance in resolving this silent installation issue and successfully installing MATLAB R2024a on my Ubuntu server. If you require any additional information or have specific troubleshooting steps you would like me to follow, please let me know.
Thank you for your attention to this matter and your assistance.I am facing a problem while attempting to install MATLAB R2024a on my Linux server (Ubuntu 22.04.4 LTS) using the silent installation method. Despite following the provided instructions and specifying the necessary parameters in the installer_input.txt file, the installation process fails with an error indicating that the installer is unable to load the product files.
Setup Details:
– Server Operating System: Ubuntu 22.04.4 LTS
– MATLAB Version: R2024a
– Installation Method: Silent installation using installer_input.txt file
– Path to the installer file: ~/matlab_R2024a_Linux
The error message I receive during the installation process is as follows:
“`
(May 23, 2024 23:54:26) Unable to load product files. Product files must be in the same folder as the input file. For help getting the product files, see the installation documentation on <a HREF="https://www.mathworks.com/pi_noprode_mpi_R2024a_glnxa64">MATLAB Answer</a>.
“`
I have confirmed that the MATLAB product files (contents of the "archives" directory) are located in the same directory as the installer_input.txt file. I have also verified that the installer_input.txt file does not contain any explicit line specifying the product files folder, as the installer assumes the product files are in the same directory by default.
The installation command I am using is:
“`
./install -mode silent -inputFile installer_input.txt -logFile installation_log.txt
“`
I have reviewed the installation_log.txt file, but it does not provide any additional information beyond the error message mentioned above.
To assist you in investigating this issue further, please find the following information:
– Path to the directory containing the installer_input.txt file: ~/matlab_R2024a_Linux
– List of files and directories present in the same directory as the installer_input.txt file:
“`
drwxrwxr-x 8 yugao yugao 4096 May 24 00:15 ./
drwxr-x— 33 yugao yugao 12288 May 24 00:53 ../
drwxrwxr-x 4 yugao yugao 4096 May 24 00:15 archives/
drwxrwxr-x 4 yugao yugao 4096 May 24 00:15 bin/
drwxrwxr-x 3 yugao yugao 4096 May 24 00:15 cefclient/
-r-xr-xr-x 1 yugao yugao 11147 Nov 19 2023 install*
-rw-r–r– 1 yugao yugao 9313 May 24 00:17 installer_input.txt
-r–r–r– 1 yugao yugao 83813 Jan 23 01:57 license_agreement.txt
-r–r–r– 1 yugao yugao 777345 Apr 21 11:07 mathworks_installation_help_de.pdf
-r–r–r– 1 yugao yugao 765184 Apr 20 11:01 mathworks_installation_help_es.pdf
-r–r–r– 1 yugao yugao 779814 Apr 21 10:52 mathworks_installation_help_fr.pdf
-r–r–r– 1 yugao yugao 772296 Apr 21 10:35 mathworks_installation_help_it.pdf
-r–r–r– 1 yugao yugao 652022 Apr 20 10:53 mathworks_installation_help_ja_JP.pdf
-r–r–r– 1 yugao yugao 769398 Apr 20 10:53 mathworks_installation_help_ko_KR.pdf
-r–r–r– 1 yugao yugao 760789 Apr 20 10:54 mathworks_installation_help.pdf
-r–r–r– 1 yugao yugao 874129 Apr 20 10:53 mathworks_installation_help_zh_CN.pdf
-r–r–r– 1 yugao yugao 9021 Nov 19 2023 readme.txt
drwxrwxr-x 12 yugao yugao 4096 May 24 00:15 resources/
drwxrwxr-x 4 yugao yugao 4096 May 24 00:15 sys/
drwxrwxr-x 3 yugao yugao 4096 May 24 00:15 ui/
-r–r–r– 1 yugao yugao 310 May 2 12:28 VersionInfo.xml
“`
I would greatly appreciate your guidance in resolving this silent installation issue and successfully installing MATLAB R2024a on my Ubuntu server. If you require any additional information or have specific troubleshooting steps you would like me to follow, please let me know.
Thank you for your attention to this matter and your assistance. I am facing a problem while attempting to install MATLAB R2024a on my Linux server (Ubuntu 22.04.4 LTS) using the silent installation method. Despite following the provided instructions and specifying the necessary parameters in the installer_input.txt file, the installation process fails with an error indicating that the installer is unable to load the product files.
Setup Details:
– Server Operating System: Ubuntu 22.04.4 LTS
– MATLAB Version: R2024a
– Installation Method: Silent installation using installer_input.txt file
– Path to the installer file: ~/matlab_R2024a_Linux
The error message I receive during the installation process is as follows:
“`
(May 23, 2024 23:54:26) Unable to load product files. Product files must be in the same folder as the input file. For help getting the product files, see the installation documentation on <a HREF="https://www.mathworks.com/pi_noprode_mpi_R2024a_glnxa64">MATLAB Answer</a>.
“`
I have confirmed that the MATLAB product files (contents of the "archives" directory) are located in the same directory as the installer_input.txt file. I have also verified that the installer_input.txt file does not contain any explicit line specifying the product files folder, as the installer assumes the product files are in the same directory by default.
The installation command I am using is:
“`
./install -mode silent -inputFile installer_input.txt -logFile installation_log.txt
“`
I have reviewed the installation_log.txt file, but it does not provide any additional information beyond the error message mentioned above.
To assist you in investigating this issue further, please find the following information:
– Path to the directory containing the installer_input.txt file: ~/matlab_R2024a_Linux
– List of files and directories present in the same directory as the installer_input.txt file:
“`
drwxrwxr-x 8 yugao yugao 4096 May 24 00:15 ./
drwxr-x— 33 yugao yugao 12288 May 24 00:53 ../
drwxrwxr-x 4 yugao yugao 4096 May 24 00:15 archives/
drwxrwxr-x 4 yugao yugao 4096 May 24 00:15 bin/
drwxrwxr-x 3 yugao yugao 4096 May 24 00:15 cefclient/
-r-xr-xr-x 1 yugao yugao 11147 Nov 19 2023 install*
-rw-r–r– 1 yugao yugao 9313 May 24 00:17 installer_input.txt
-r–r–r– 1 yugao yugao 83813 Jan 23 01:57 license_agreement.txt
-r–r–r– 1 yugao yugao 777345 Apr 21 11:07 mathworks_installation_help_de.pdf
-r–r–r– 1 yugao yugao 765184 Apr 20 11:01 mathworks_installation_help_es.pdf
-r–r–r– 1 yugao yugao 779814 Apr 21 10:52 mathworks_installation_help_fr.pdf
-r–r–r– 1 yugao yugao 772296 Apr 21 10:35 mathworks_installation_help_it.pdf
-r–r–r– 1 yugao yugao 652022 Apr 20 10:53 mathworks_installation_help_ja_JP.pdf
-r–r–r– 1 yugao yugao 769398 Apr 20 10:53 mathworks_installation_help_ko_KR.pdf
-r–r–r– 1 yugao yugao 760789 Apr 20 10:54 mathworks_installation_help.pdf
-r–r–r– 1 yugao yugao 874129 Apr 20 10:53 mathworks_installation_help_zh_CN.pdf
-r–r–r– 1 yugao yugao 9021 Nov 19 2023 readme.txt
drwxrwxr-x 12 yugao yugao 4096 May 24 00:15 resources/
drwxrwxr-x 4 yugao yugao 4096 May 24 00:15 sys/
drwxrwxr-x 3 yugao yugao 4096 May 24 00:15 ui/
-r–r–r– 1 yugao yugao 310 May 2 12:28 VersionInfo.xml
“`
I would greatly appreciate your guidance in resolving this silent installation issue and successfully installing MATLAB R2024a on my Ubuntu server. If you require any additional information or have specific troubleshooting steps you would like me to follow, please let me know.
Thank you for your attention to this matter and your assistance. installation MATLAB Answers — New Questions
