Hello 

Please i need your help on this issue. 

I would like to port over our toll-free number from Bell, but first I would like to understand the pricing on communication credits.

So once I port over my toll-free number from Bell, I’ll need to pay for communication credits, and then I’ll be able to start using it right away?

I need someone to make me understand this process

I believe I already have a license (i.e. I don’t think I need to buy a new one).

That said, if I go to add phone numbers (in MS Teams admin center), and try to add a Toll Free auto attendant, it says “You don’t have enough licenses to request more numbers of this type”.

In summary, I need to understand the following before I port over the number from our other provider:

1. Please which license I need, how to purchase it, and how much it costs monthly (CAD$).

I went to the “Billing” section of admin center, but didn’t find a place to “Add On Subscription”.

2. I don’t need this toll-free number for outbound calls. Only inbound

Therefore, how does this impact my need for communication credits? Are they required regardless?

​Hello  Please i need your help on this issue.  I would like to port over our toll-free number from Bell, but first I would like to understand the pricing on communication credits. So once I port over my toll-free number from Bell, I’ll need to pay for communication credits, and then I’ll be able to start using it right away? I need someone to make me understand this process I believe I already have a license (i.e. I don’t think I need to buy a new one). That said, if I go to add phone numbers (in MS Teams admin center), and try to add a Toll Free auto attendant, it says “You don’t have enough licenses to request more numbers of this type”. In summary, I need to understand the following before I port over the number from our other provider: 1. Please which license I need, how to purchase it, and how much it costs monthly (CAD$).I went to the “Billing” section of admin center, but didn’t find a place to “Add On Subscription”.2. I don’t need this toll-free number for outbound calls. Only inboundTherefore, how does this impact my need for communication credits? Are they required regardless?  Read More

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