For several weeks, both my OneDrive and SharePoint storage reported incorrect values. In mid-to-late June, I deleted both Primary and Secondary recycle bins but the files came magically back twice.

When I finally managed to have someone look at the concern through Quick Assist, I have also deleted the files and they never went away. The MS Support Engineer said they’re doing “advanced diagnostics”. What I remember a day before I had an issue with OneDrive and SharePoint is that Azure or Microsoft 365 had issues. When I transferred files to SharePoint from OneDrive, the storage utilization never changed.

If I had to provide feedback about MS Support, they stood me up for a whole week at one point and, despite stating email in the communication preference because my vocal cords are damaged, they keep calling then email just to tell me they can’t reach me. New agents assigned to the ticket almost never read ticket details. Just 2 people.

Any help from Microsoft to look into this would be appreciated as I have emailed escalation personnel from the BPO but nobody replied since earlier this morning. It’s close to 4PM Eastern now.

FYI Tracking ID 2406220030001049. Ticket has been open since mid-June. FYI @Russell Read

Regards,

m365bizsubs001
MS365 Business Standard Subscriber

​For several weeks, both my OneDrive and SharePoint storage reported incorrect values. In mid-to-late June, I deleted both Primary and Secondary recycle bins but the files came magically back twice.When I finally managed to have someone look at the concern through Quick Assist, I have also deleted the files and they never went away. The MS Support Engineer said they’re doing “advanced diagnostics”. What I remember a day before I had an issue with OneDrive and SharePoint is that Azure or Microsoft 365 had issues. When I transferred files to SharePoint from OneDrive, the storage utilization never changed.If I had to provide feedback about MS Support, they stood me up for a whole week at one point and, despite stating email in the communication preference because my vocal cords are damaged, they keep calling then email just to tell me they can’t reach me. New agents assigned to the ticket almost never read ticket details. Just 2 people.Any help from Microsoft to look into this would be appreciated as I have emailed escalation personnel from the BPO but nobody replied since earlier this morning. It’s close to 4PM Eastern now.FYI Tracking ID 2406220030001049. Ticket has been open since mid-June. FYI @Russell Read Regards,m365bizsubs001MS365 Business Standard Subscriber  Read More

​