Outlook: Adding Gmail Acct. Error: “We couldn’t log on to the incoming (POP/IMAP) server…
Running Office 365 Outlook on a Lenovo laptop and Windows 11.
Hey All,
I have successfully installed multiple Gmail accounts to Outlook on two different personal computers [Computer#1 (C#1) and Computer#2 (C#2)]. I am trying to install Gmail account #3 (GM#3) on my new computer (C#2) but failing. It is already installed on C#1. As a test, I just uninstalled and reinstalled on C#1 without a problem. Both computers are Lenovo laptops. I have tried the advanced options “set up my account manually”, including both Gmail the and IMAP options with the same result:
I get the Error Message: “We couldn’t log on to the incoming (POP/IMAP) server. Please check your email address and password to try again.”
Running Office 365 Outlook on a Lenovo laptop and Windows 11. Hey All, I have successfully installed multiple Gmail accounts to Outlook on two different personal computers [Computer#1 (C#1) and Computer#2 (C#2)]. I am trying to install Gmail account #3 (GM#3) on my new computer (C#2) but failing. It is already installed on C#1. As a test, I just uninstalled and reinstalled on C#1 without a problem. Both computers are Lenovo laptops. I have tried the advanced options “set up my account manually”, including both Gmail the and IMAP options with the same result: I get the Error Message: “We couldn’t log on to the incoming (POP/IMAP) server. Please check your email address and password to try again.”The troubleshooter says “Outlook desktop (MAPI) is disabled for this user’s mailbox.” (My little bit of research into gmail indicates that MAPI does not support MAPI.) Where I think the trouble started: In the process of installing GML#3 on C#2, I flubbed up. I had a Chrome window open under a GM#2 account and during the installation I opened a Chrome window logged into GM#3. I think (but am not positive) the Chrome’s Outlook verification procedure seemed to start in the GM#2 Chrome window and finish in the GM#3 chrome window, but it was not successful in Outlook. Most solutions I have found involve deleting the account from Outlook and starting over. However, the GM#3 account has not been installed in outlook so there is no account to delete. Each time I go to install GM#3, it searches for accounts and provides GM#3 as an email address for me to select. Either automatically or manually, it does not prompt me for a password and there is nowhere I can find to confirm the password is properly entered or change it. Because Outlook seems to be holding on to information about the account and password, I conclude it has some information on GM#3 in cache or somewhere in the system. I did a complete delete of all the local Outlook cache (the process I followed indicated this would not delete information that has already been moved to the server–appended to the end of this message). On C#2, I have also deleted all the email accounts and the Outlook profile and reinstalled them but it still seems to hold onto the GM#3 email address and I assume the password (since it never prompts me for the password). As near as I can tell the settings for the GM#3 account on the corresponding Google Chrome account are the same on C#1 and C#2 — but I have not checked every single one of them (checked “Labels” and “Forwarding and POP/IMAP” settings) Grateful for any solutions/clues/thoughts! Jim INSTRUCTIONS I FOLLOWED TO CLEAR THE LOCAL CACHE Exit Outlook and Skype for Business.From the Start menu, choose Run.In the Run window, type this path in the Open box “%LOCALAPPDATA%MicrosoftOutlook”Click OKFind the .ost file and rename or delete it (you may need to Show Hidden Files and Show Extensions to see the file)Remove the following files: any .xml files, any .nst filesOpen the RoamCache folder and delete all itemsOpen the HubAppFileCache folder and delete all itemsOpen the Offline Address Books folder and delete all itemsOpen the 16 folder and delete all itemsRestart Outlook Read More