Microsoft Bookings simplifies the process of scheduling and managing appointments, whether you’re coordinating with customers, clients, or colleagues. 

Previously, Bookings enabled sending SMS text notifications to the people booking an appointment. The SMS notifications were sent when the attendees scheduled appointments via the published bookings page. 

We are thrilled to announce SMS notifications for staff-scheduled appointments. Whenever an appointment is created in Bookings by the booking admin/scheduler/staff via the calendar scheduling experience, SMS confirmation & reminders will be sent to the attendee. 

Requirements for sending SMS notification 

SMS is a premium feature, as part of Teams Premium license. Hence, SMS notifications will only be sent if the assigned staff member has an active Teams Premium license. 

Note: Attendees, customers or partners need a valid United States, Canada or United Kingdom phone number before they can receive SMS notifications. 

How to get started? 

In case SMS is enabled in your tenant, then this feature will be available to all users once released. 

Note: SMS notifications are not supported for Group appointments. 

How to turn off SMS? (For organization admins) 

Admins can turn off SMS in their organization by following the steps in this article: ( Manage granular controls for Shared Bookings | Microsoft Learn) 

Go to Microsoft 365 Admin center -> Org settings -> Bookings
Turn off the toggle for ‘Allow Microsoft to send SMS messages 

 We love reading your feedback! Please, let us know your thoughts in the comments or through the Bookings app.

Thanks!

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