Empowering.Cloud Community Update – October 2024
Check out the latest Microsoft Teams and Microsoft 365 expert briefings, Teams Insider Podcast and upcoming community events.
Expert Briefings
Teams Private Line
https://app.empowering.cloud/briefings/374/Teams-Private-Line
MVP Carsten Lund Meilbak gives us an overview of Private Line in Microsoft Teams, covering everything you need to know to get setup.
Private Line allows users to have an additional number on their Teams client that operators independently from their main number’s forwarding rules and delegates
Private Line calls do not honour call forwarding settings or the ‘Do Not Disturb’ status
Current requirements for adding a Private Line
Configuring Private Line using PowerShell
User experience and interface
Copilot Usage Reports
https://app.empowering.cloud/briefings/375/copilot-usage-reports
Kevin Kieller discusses the importance and utility of Copilot usage reports, including making sure your organization is making the most of its Copilot licenses.
Why use Copilot analytics?
Detailed insights on app adoptions
Understanding usage trends
Promoting Copilot usage
Exporting and utilising usage data
Microsoft Teams Monthly Update September 2024
https://app.empowering.cloud/briefings/376/Microsoft-Teams-Monthly-Update-September-2024
MVP Tom Arbuthnot shares the latest Microsoft news and updates you need to know this month.
No more General Channel
Callback for call queues
Microsoft Teams Intelligent recap coming for ad-hoc meetings and calls
Teams Client Updates Channel Improvements
5 Town hall updates
Additional languages – Copilot for Microsoft 365
CNS Retirement Updates – old phones will get an update
6 Microsoft Teams Rooms updates
New certified devices
Upcoming community events
Microsoft Teams Insider Podcast
Mahendra Sekaran, Corporate Vice President Teams Phone, M365 at Microsoft
Mahendra Sekaran, Corporate Vice President, Teams Phone, M365 at Microsoft discusses the journey of Microsoft Teams, his role, understanding IC3 (Intelligent Conversations and Communications Cloud) and ACS (Azure Communication Services) and how they are related to Microsoft Teams and leveraging AI in development.
Dynamics 365 Contact Center Explained with Alan Ross, Partner Group PM Manager
Alan Ross, Partner Group PM Manager, Dynamics 365 Contact Center at Microsoft delves into Dynamics 365 Contact Center and the role of Copilot in improving agent productivity and customer experience.
Support Timelines for Android Teams Rooms and Phones – a Customer Perspective
Dan Hall, Global IT Collaboration Solution Owner at a large manufacturing company gives us a view on using Android-based Phones and Rooms for Microsoft Teams and support timeline considerations.
AudioCodes CEO Shabtai Adlersberg – The AudioCodes journey, Hardware to SaaS to AI
Shabtai Adlersberg, Co-Founder, CEO and President of AudioCodes shares the fascinating journey of AudioCodes over the past 31 years, from its establishment to becoming a leader in the voice industry and more recent journey into SaaS and AI.
What is the True Value of Copilot?
Brett Johnson, Microsoft 365 Copilot GBB (Global Black Belt), shares his personal and customer experience of how Copilot in Microsoft Teams and beyond is streamlining meetings, communications and workflows.
Upcoming Community Events
Teams Fireside Chat – Queues App with Stella Lin & Casandra Marrero – 10th October | 16:00 BST | Virtual
Join us for the monthly Teams Fireside Chat, where this time we’ll be joined by Stella Lin, Principal Product Manager of Microsoft Teams and Copilot and Casandra Marrero, Senior Product Marketing Manager for Microsoft Teams.
Teams Fireside Chat occurs on the 2nd Thursday of every month at 16:00 UK. For each session, we are joined by a guest speaker from Microsoft who shares their insights. In the second half, we open the floor to discussion and Q&A, giving you the chance to get your questions answered by the experts.
Microsoft Teams Devices Ask Me Anything
October Sessions
APAC – 22nd October | 16:30 AEST | Virtual
Hosts: MVP Graham Walsh, Phil Clapham, Andrew Higgs, Justin O’Meara
EMEA/NA – 23rd October | 16:00 BST | Virtual
Hosts: MVP Graham Walsh, Michael Tressler, Jimmy Vaughan
Microsoft Teams Devices Ask Me Anything is a monthly community which gives you all an update on the important and Microsoft Teams devices news, as well as the chance to ask questions and get them answered by the experts. We have 2 sessions to cover different time zones, so there’s really no excuse not to come along to at least one!
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