Hi all, I’ve purchased a 13,8″ Microsoft Surface Laptop 7th Generation (Qualcomm Snapdragon X Plus [10 cores], 16 GB RAM, Qualcomm Adreno™ Onboard Graphics). I want to use a 49″ external monitor (Asus ROG Strix XG49WCR) with a resolution of 5120 x 1440 as a 2nd monitor extension of the laptop. However the max. resulotion I can select is 3840 x 1080. With another laptop i can run the resolution of 5120 x 1440 @ 60Hz on this screen…

Has anybody a idea why the max resolution is not possible? Does the CPU/GPU not fulfill the requirements?

Microsoft support says it normally should run with this resolution… I already changed every setting, used different cables, re-installed all drivers, installed all updates etc. … Asus costumer support couldn’t help me either…

Appreciate any kind of help!

​Hi all, I’ve purchased a 13,8″ Microsoft Surface Laptop 7th Generation (Qualcomm Snapdragon X Plus [10 cores], 16 GB RAM, Qualcomm Adreno™ Onboard Graphics). I want to use a 49″ external monitor (Asus ROG Strix XG49WCR) with a resolution of 5120 x 1440 as a 2nd monitor extension of the laptop. However the max. resulotion I can select is 3840 x 1080. With another laptop i can run the resolution of 5120 x 1440 @ 60Hz on this screen…Has anybody a idea why the max resolution is not possible? Does the CPU/GPU not fulfill the requirements?Microsoft support says it normally should run with this resolution… I already changed every setting, used different cables, re-installed all drivers, installed all updates etc. … Asus costumer support couldn’t help me either…Appreciate any kind of help!  Read More

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