Hi,

We are seeing some issues lately with device enrolment on Android with the wizard getting stuck at installing required apps, even with one app (Intune). I’ve seen a few posts at the start of the year where this issue also persisted which suggested it was a Google issue, which would seem true here as the issue occurs across multiple tenants.

So far we’ve tried:

Leaving the device for 2 hours to install apps Different Android enrolment profiles (Dedicated is primary method)Enrolling via Knox and QR methodsMultiple devicesMultiple Wi-Fi networksMultiple tenants (one being completely green-field)Removing all entries of the device in Intune and Entra ID before attempting re-enrolmentRemoved all apps from configuration, leaving just the Intune app as defaultUnassigned all enrolment restrictions

A new device that had never been enrolled before did enrol successfully and quickly but have yet to it again.

As mentioned, Dedicated enrolment is our primary method. We did see that a previously enrolled device did successfully enrol when using Fully Managed but this doesn’t help us.

We are using Samsung devices running Android 14.

​Hi, We are seeing some issues lately with device enrolment on Android with the wizard getting stuck at installing required apps, even with one app (Intune). I’ve seen a few posts at the start of the year where this issue also persisted which suggested it was a Google issue, which would seem true here as the issue occurs across multiple tenants. So far we’ve tried:Leaving the device for 2 hours to install apps Different Android enrolment profiles (Dedicated is primary method)Enrolling via Knox and QR methodsMultiple devicesMultiple Wi-Fi networksMultiple tenants (one being completely green-field)Removing all entries of the device in Intune and Entra ID before attempting re-enrolmentRemoved all apps from configuration, leaving just the Intune app as defaultUnassigned all enrolment restrictions A new device that had never been enrolled before did enrol successfully and quickly but have yet to it again. As mentioned, Dedicated enrolment is our primary method. We did see that a previously enrolled device did successfully enrol when using Fully Managed but this doesn’t help us. We are using Samsung devices running Android 14.    Read More

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