So, I’m working in a corporate company and we had services purchased like Azure, PowerBI etc. that we were paying for a long time. And until today I was logging in with the Admin email to the 365 admin portal with my admin account. but today when I try that Email has lost it’s admin privileges.

And so to recover that account I tried directly connecting through the phone call which also had to go through an automated voice assistant. And even after finally connected with the call. the only way they were about to provide a help was to telling them what is the current admin account’s email address. which is like the reason why we called them because we have a security breach and don’t know who did that. And I had all my previous admin accounts with credentials and all payment details etc. but I had to talk to some guy for like 20 minutes that just repeating the same thing like tell me the current admin email so w can help you further. Like if I know that why would I even call them. And I have all the details of my previous info but how can I know what the email that the attacker has used in just one day. 

​So, I’m working in a corporate company and we had services purchased like Azure, PowerBI etc. that we were paying for a long time. And until today I was logging in with the Admin email to the 365 admin portal with my admin account. but today when I try that Email has lost it’s admin privileges. And so to recover that account I tried directly connecting through the phone call which also had to go through an automated voice assistant. And even after finally connected with the call. the only way they were about to provide a help was to telling them what is the current admin account’s email address. which is like the reason why we called them because we have a security breach and don’t know who did that. And I had all my previous admin accounts with credentials and all payment details etc. but I had to talk to some guy for like 20 minutes that just repeating the same thing like tell me the current admin email so w can help you further. Like if I know that why would I even call them. And I have all the details of my previous info but how can I know what the email that the attacker has used in just one day.   Read More

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