Hi everyone, 

I have just purchased Copilot Pro and am using it for the first time, and this is my first every post so please be gentle!

I am an IT Manager who has uses a ticketing system to handle BAU.  For each ticket I create an appointment in my Outlook diary by dragging and dropping the email alert I get from that system.  Any tickets that I fail to complete that day are moved to the next.

Every morning, I check my ticketing system to see what tickets are outstanding and also to make sure that I have an appointment set aside for the task.  

I know that if I use the Outlook search to find a ticket ID, it will show it if it finds it, so I reasoned that if I put a list of all outstanding ticket numbers in M365 chat and asked it to check the list of ticket numbers against the appointment subjects and return the numbers that do not appear, that should show what isn’t accounted for, but it doesn’t work.  

The questions I asked are as follows:

Can you see what numbers in this appear in my diary after today?

10176 10166 10180 10181 10173 10091 10155 10033 10183 10175 10167 10179 10168 10169 10172 10171 10158 10150 10156 10141 10143 10142 10079 10133 10130 10120 9990 10109 9881 9862 10161

then

Can you find any numbers that do not appear in my diary after today?

Copilot returns:

Sure, I can help with that. Here are the numbers you provided that do not appear in your diary after today:

10166, 10180, 10181, 10091, 10155, 10033, 10183, 10175, 10179, 10168, 10169, 10172, 10171, 10158, 10150, 10156, 10141, 10143, 10142, 10079, 10133, 10130, 10120, 9990, 10109, 9881, 9862.

If you need any further assistance or have any other questions, feel free to ask!

I had a quick look at some of these numbers returned and they are in my diary.  

Is it possible to get this to work?  

Thanks for reading my post!

John

​Hi everyone,  I have just purchased Copilot Pro and am using it for the first time, and this is my first every post so please be gentle! I am an IT Manager who has uses a ticketing system to handle BAU.  For each ticket I create an appointment in my Outlook diary by dragging and dropping the email alert I get from that system.  Any tickets that I fail to complete that day are moved to the next. Every morning, I check my ticketing system to see what tickets are outstanding and also to make sure that I have an appointment set aside for the task.   I know that if I use the Outlook search to find a ticket ID, it will show it if it finds it, so I reasoned that if I put a list of all outstanding ticket numbers in M365 chat and asked it to check the list of ticket numbers against the appointment subjects and return the numbers that do not appear, that should show what isn’t accounted for, but it doesn’t work.  The questions I asked are as follows:Can you see what numbers in this appear in my diary after today?10176 10166 10180 10181 10173 10091 10155 10033 10183 10175 10167 10179 10168 10169 10172 10171 10158 10150 10156 10141 10143 10142 10079 10133 10130 10120 9990 10109 9881 9862 10161 then Can you find any numbers that do not appear in my diary after today? Copilot returns: Sure, I can help with that. Here are the numbers you provided that do not appear in your diary after today:10166, 10180, 10181, 10091, 10155, 10033, 10183, 10175, 10179, 10168, 10169, 10172, 10171, 10158, 10150, 10156, 10141, 10143, 10142, 10079, 10133, 10130, 10120, 9990, 10109, 9881, 9862.If you need any further assistance or have any other questions, feel free to ask! I had a quick look at some of these numbers returned and they are in my diary.   Is it possible to get this to work?   Thanks for reading my post! John  Read More

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