After a recent Microsoft update in October 2024, some users, including myself, reported missing the “FAVORITES pane” in the left navigation even when the “Show Favorites” was selected.

Microsoft is aware of the issue and is working on fixing it. It is scheduled to roll out in the first week of November.

My Current state: The favorites list appears in Outlook Classic and Web versions but not in New Outlook for Windows.

Troubleshoot: I tried multiple recommended solutions based on web searches, but none worked. I will share some of them with you so you don’t waste time trying them. 

Reboot my computer
Remove and re-add my Outlook account
Window + R, then type outlook.exe /resetnavpane
Close all Outlook apps. Navigate to  c://users/yourprofilename/AppData/Roaming/Microsoft/Outlook
Then, make a backup of the XML file and delete it. Relaunch New Outlook.
From the search bar, type Outlook (new). Then, uninstall New Outlook and reinstall it.
I tried the Repair Tool and the Support and Recovery Assistant

Workaround: 

Wait patiently for the fix, for I am lost without my favorites. 😁 As a workaround, I have moved my top three favorite folders under the Inbox for easy access.

I will return to this thread with an update once it is fixed. If you find this information helpful, please mark it as the best response, which will assist others with the same issue.

/Teresa
#traccreations4e 10/29/2024

​After a recent Microsoft update in October 2024, some users, including myself, reported missing the “FAVORITES pane” in the left navigation even when the “Show Favorites” was selected.
 

 
Microsoft is aware of the issue and is working on fixing it. It is scheduled to roll out in the first week of November.
 
My Current state: The favorites list appears in Outlook Classic and Web versions but not in New Outlook for Windows.
 
Troubleshoot: I tried multiple recommended solutions based on web searches, but none worked. I will share some of them with you so you don’t waste time trying them. 

Reboot my computer
Remove and re-add my Outlook account
Window + R, then type outlook.exe /resetnavpane
Close all Outlook apps. Navigate to  c://users/yourprofilename/AppData/Roaming/Microsoft/OutlookThen, make a backup of the XML file and delete it. Relaunch New Outlook.
From the search bar, type Outlook (new). Then, uninstall New Outlook and reinstall it.
I tried the Repair Tool and the Support and Recovery Assistant

Workaround: 
Wait patiently for the fix, for I am lost without my favorites. 😁 As a workaround, I have moved my top three favorite folders under the Inbox for easy access.

 
I will return to this thread with an update once it is fixed. If you find this information helpful, please mark it as the best response, which will assist others with the same issue./Teresa#traccreations4e 10/29/2024  Read More

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