App installation failed: Company Portal (Error code: 0x8024001E)
Operating system: Windows 11 Enterprise
Machine: Latitude 5540
Hi All,
I’m having trouble with one of our machines failing to install Company Portal.
Can you shed any light on this?
The error message from Managed Apps is:
App installation failed
18/06/2024 09:37:27
Hide details
Error code: 0x8024001E
Unknown
I’ve gone through the IntuneManagementExtension logs and can see these messages which relate to the Company Portal app ID “dc644022-cb6b-4c8a-b083-005392143a58”
[Win32App][WinGetApp][WinGetAppDetectionExecutor] Completed detection for app with id: dc644022-cb6b-4c8a-b083-005392143a58.
WinGet operation result:
Operation result = NotDetected
Installed version =
Reboot required = False
Installer Error code =
Extended error code =
Detection result:
Action status: Success
Detection state: NotDetected
Detected version:
Error code: IntuneManagementExtension 24/06/2024 10:10:01 21 (0x0015)
[Win32App] Toast message with: “C:Program Files (x86)Microsoft Intune Management Extensionagentexecutor.exe” -toast “ToastFailureMessage” “ODk3LU9TLUNvbXBhbnkgUG9ydGFs” “eyJDb21wYW55TmFtZSI6IkJyb3duIGFuZCBCcm93biwgSW5jIiwiQ29sb3JCYWNrZ3JvdW5kTG9nb1VyaSI6Imh0dHBzOi8vZmVmLm1zdWEwMS5tYW5hZ2UubWljcm9zb2Z0LmNvbS9Db250ZW50U2VydmljZS9TQ1NlcnZpY2UvQ29udGVudHMvYjBiMmQyNTgtOWM1YS00NDNjLWJiOTEtZTlmZGI1ZmE4YmZhIiwiV2hpdGVCYWNrZ3JvdW5kTG9nb1VyaSI6Imh0dHBzOi8vZmVmLm1zdWEwMS5tYW5hZ2UubWljcm9zb2Z0LmNvbS9Db250ZW50U2VydmljZS9TQ1NlcnZpY2UvQ29udGVudHMvMGE3NWZhYzUtYzE4NS00NTE3LWFiNWUtODkxNjY5ZDQwZWU3IiwiQWNjZW50Q29sb3IiOi0xNjc0NzgzNH0=” “0” IntuneManagementExtension 24/06/2024 10:10:01 21 (0x0015)
[Win32App][ReportingManager] Sending status to company portal based on report: {“ApplicationId”:”dc644022-cb6b-4c8a-b083-005392143a58″,”ResultantAppState”:2,”ReportingImpact”:{“DesiredState”:3,”Classification”:2,”ConflictReason”:0,”ImpactingApps”:[]},”WriteableToStorage”:true,”CanGenerateComplianceState”:true,”CanGenerateEnforcementState”:true,”IsAppReportable”:true,”IsAppAggregatable”:true,”AvailableAppEnforcementFlag”:0,”DesiredState”:2,”DetectionState”:2,”DetectionErrorOccurred”:false,”DetectionErrorCode”:null,”ApplicabilityState”:0,”ApplicabilityErrorOccurred”:false,”ApplicabilityErrorCode”:null,”EnforcementState”:5000,”EnforcementErrorCode”:-2145124322,”TargetingMethod”:0,”TargetingType”:2,”InstallContext”:2,”Intent”:3,”InternalVersion”:1,”DetectedIdentityVersion”:null,”RemovalReason”:null} IntuneManagementExtension 24/06/2024 10:10:02 21 (0x0015)
[Win32App][WinGetApp][WinGetAppApplicabilityExecutor] Completed applicability check for app with id: dc644022-cb6b-4c8a-b083-005392143a58.
WinGet operation result:
Operation result = Ok
Installed version =
Reboot required = False
Installer Error code =
Extended error code =
Applicability result:
Action status: Success
Applicability state: Applicable
Applicability state message: Applicable
Error code: IntuneManagementExtension 24/06/2024 10:09:59 21 (0x0015)
[Win32App][WinGetApp][AppPackageManager] An error occurred during app install or upgrade.
Installer error code: -2145124322.
Exception: System.Exception: Exception from HRESULT: 0x8024001E. IntuneManagementExtension 24/06/2024 10:10:01 16 (0x0010)
[Win32App][WinGetApp][WinGetAppExecutionExecutor] Completed execution for app with id: dc644022-cb6b-4c8a-b083-005392143a58.
WinGet operation result:
Operation result = InstallError
Installed version =
Reboot required = False
Installer Error code = -2145124322
Extended error code = -2145124322
Execution result:
Action status: Failed
Enforcement state: Error
Reboot status: Clean
Error code: -2145124322 IntuneManagementExtension 24/06/2024 10:10:01 21 (0x0015)
Operating system: Windows 11 EnterpriseOperating system version: 10.0.22631.3737Machine: Latitude 5540 Hi All, I’m having trouble with one of our machines failing to install Company Portal.Can you shed any light on this? The error message from Managed Apps is:App installation failed18/06/2024 09:37:27Hide detailsError code: 0x8024001EUnknown I’ve gone through the IntuneManagementExtension logs and can see these messages which relate to the Company Portal app ID “dc644022-cb6b-4c8a-b083-005392143a58” [Win32App][WinGetApp][WinGetAppDetectionExecutor] Completed detection for app with id: dc644022-cb6b-4c8a-b083-005392143a58.WinGet operation result:Operation result = NotDetectedInstalled version =Reboot required = FalseInstaller Error code =Extended error code =Detection result:Action status: SuccessDetection state: NotDetectedDetected version:Error code: IntuneManagementExtension 24/06/2024 10:10:01 21 (0x0015)[Win32App] Toast message with: “C:Program Files (x86)Microsoft Intune Management Extensionagentexecutor.exe” -toast “ToastFailureMessage” “ODk3LU9TLUNvbXBhbnkgUG9ydGFs” “eyJDb21wYW55TmFtZSI6IkJyb3duIGFuZCBCcm93biwgSW5jIiwiQ29sb3JCYWNrZ3JvdW5kTG9nb1VyaSI6Imh0dHBzOi8vZmVmLm1zdWEwMS5tYW5hZ2UubWljcm9zb2Z0LmNvbS9Db250ZW50U2VydmljZS9TQ1NlcnZpY2UvQ29udGVudHMvYjBiMmQyNTgtOWM1YS00NDNjLWJiOTEtZTlmZGI1ZmE4YmZhIiwiV2hpdGVCYWNrZ3JvdW5kTG9nb1VyaSI6Imh0dHBzOi8vZmVmLm1zdWEwMS5tYW5hZ2UubWljcm9zb2Z0LmNvbS9Db250ZW50U2VydmljZS9TQ1NlcnZpY2UvQ29udGVudHMvMGE3NWZhYzUtYzE4NS00NTE3LWFiNWUtODkxNjY5ZDQwZWU3IiwiQWNjZW50Q29sb3IiOi0xNjc0NzgzNH0=” “0” IntuneManagementExtension 24/06/2024 10:10:01 21 (0x0015)[Win32App][ReportingManager] Sending status to company portal based on report: {“ApplicationId”:”dc644022-cb6b-4c8a-b083-005392143a58″,”ResultantAppState”:2,”ReportingImpact”:{“DesiredState”:3,”Classification”:2,”ConflictReason”:0,”ImpactingApps”:[]},”WriteableToStorage”:true,”CanGenerateComplianceState”:true,”CanGenerateEnforcementState”:true,”IsAppReportable”:true,”IsAppAggregatable”:true,”AvailableAppEnforcementFlag”:0,”DesiredState”:2,”DetectionState”:2,”DetectionErrorOccurred”:false,”DetectionErrorCode”:null,”ApplicabilityState”:0,”ApplicabilityErrorOccurred”:false,”ApplicabilityErrorCode”:null,”EnforcementState”:5000,”EnforcementErrorCode”:-2145124322,”TargetingMethod”:0,”TargetingType”:2,”InstallContext”:2,”Intent”:3,”InternalVersion”:1,”DetectedIdentityVersion”:null,”RemovalReason”:null} IntuneManagementExtension 24/06/2024 10:10:02 21 (0x0015) [Win32App][WinGetApp][WinGetAppApplicabilityExecutor] Completed applicability check for app with id: dc644022-cb6b-4c8a-b083-005392143a58.WinGet operation result:Operation result = OkInstalled version =Reboot required = FalseInstaller Error code =Extended error code =Applicability result:Action status: SuccessApplicability state: ApplicableApplicability state message: ApplicableError code: IntuneManagementExtension 24/06/2024 10:09:59 21 (0x0015) [Win32App][WinGetApp][AppPackageManager] An error occurred during app install or upgrade.Installer error code: -2145124322.Exception: System.Exception: Exception from HRESULT: 0x8024001E. IntuneManagementExtension 24/06/2024 10:10:01 16 (0x0010) [Win32App][WinGetApp][WinGetAppExecutionExecutor] Completed execution for app with id: dc644022-cb6b-4c8a-b083-005392143a58.WinGet operation result:Operation result = InstallErrorInstalled version =Reboot required = FalseInstaller Error code = -2145124322Extended error code = -2145124322Execution result:Action status: FailedEnforcement state: ErrorReboot status: CleanError code: -2145124322 IntuneManagementExtension 24/06/2024 10:10:01 21 (0x0015) Read More
