Hi community

I just bought a new Surface Laptop 7 with Snapdragon Plus CPU and it works fine so far… except USB-C charging is driving me crazy.

Current situation:

the original charger with this snappy surface connector workscharging with 3rd party chargers which support among other things PD 15V 3A does not work via USB-C (no reaction)

Now I realized, that charging works using the exact same 3rd party chargers and charge the Surface Laptop with an HDMI adapter/ USB hub in between! I am talking about adapters, such as from manufactures like U-Green or SATECHI.
Example:

Could someone please look into the issue and fix it to make charging via USB-C reliable without any workarounds? Is this the right place? Or should I mention this issue somewhere else to reach out for support?

Cheers,

Hans

​Hi communityI just bought a new Surface Laptop 7 with Snapdragon Plus CPU and it works fine so far… except USB-C charging is driving me crazy.Current situation:the original charger with this snappy surface connector workscharging with 3rd party chargers which support among other things PD 15V 3A does not work via USB-C (no reaction)Now I realized, that charging works using the exact same 3rd party chargers and charge the Surface Laptop with an HDMI adapter/ USB hub in between! I am talking about adapters, such as from manufactures like U-Green or SATECHI.Example:  Could someone please look into the issue and fix it to make charging via USB-C reliable without any workarounds? Is this the right place? Or should I mention this issue somewhere else to reach out for support? Cheers,Hans  Read More

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