Hi everyone!

I’m quite frustrated after a recent support chat. The agent made some claims I find hard to believe, and then he suddenly went silent. Has anyone else experienced this issue?

In short:

I’m locked out of “Services and Subscriptions” in my Microsoft account. This happened yesterday (late September). I can see my order history, but not my subscriptions. I paid for my subscription on September 20th (order number: 7c99b924-a0dd-4a1e-8eb2-f4b084c2ef22).

I only have one Microsoft account, so I definitely haven’t tried logging in with the wrong one. I’ve logged out and in repeatedly, tried logging in from another device, and even changed my password, all to no avail. I receive an error message with the following trace ID: 6zmndLoC10ypInto.35.246.

During my previous support interaction, the agent said my account looked “jibberich.” He did send me a link to download the Office apps, which are working fine. Unfortunately, I had to end that conversation two weeks ago due to work commitments.

Any help would be greatly appreciated!

Chat Log with Microsoft Support

13:22

Bot WC: Abhishek

Bot WC: Hi there! Thank you for contacting us. My name is Abhishek and I’m a Microsoft Ambassador. To maximize your support experience, please refrain from closing this browser on your end, and stay in front of the computer all the time. For your security, avoid sharing sensitive information like product keys, passwords, and credit card information in this chat. I am sending you an email with a rejoin link that will lead you back to this conversation right away. How may I assist you today?  

13:25

You: I have described the issue before you entered the chat 😊

13:27

Bot WC: As per my understanding you are facing an issue that you are not able to sign in to services and subscription page. Correct me if I am Wrong.

13:28

You: I can log into my account, but I am unable to access sections “services” and “Subscription”

13:31

Bot WC: Thank you for sharing your concern, so I would like to inform you that there is some bug going on with the Microsoft web page that is causing an issue with opening of Services and subscription. So please do not worry our team is working on this the issue will be fixed soon.

13:32

You: Are you saying this has been ongoing for three weeks?

13:33

Bot WC: Yes, some of the customers who are facing this issue… the issue will be fixed for everyone.

13:34

You: Ok, although I find it hard to believe that MS365 subscribers have been unable to download office apps for three weeks and not a word in tech media.

13:37

Bot WC: If you want, I can share a link to Download the Microsoft 365 Application.

13:39

You: Thank you but I got it from the guy I talked to a couple of weeks ago. (I was transferred to an expert team). He said my MS account didn’t make sense – How can a problem with the webpage make my account look “Jibberisch”?

After that I did not hear anything more from support.

Screenshot from my MS Account Page

​Hi everyone!I’m quite frustrated after a recent support chat. The agent made some claims I find hard to believe, and then he suddenly went silent. Has anyone else experienced this issue?In short:I’m locked out of “Services and Subscriptions” in my Microsoft account. This happened yesterday (late September). I can see my order history, but not my subscriptions. I paid for my subscription on September 20th (order number: 7c99b924-a0dd-4a1e-8eb2-f4b084c2ef22).I only have one Microsoft account, so I definitely haven’t tried logging in with the wrong one. I’ve logged out and in repeatedly, tried logging in from another device, and even changed my password, all to no avail. I receive an error message with the following trace ID: 6zmndLoC10ypInto.35.246.During my previous support interaction, the agent said my account looked “jibberich.” He did send me a link to download the Office apps, which are working fine. Unfortunately, I had to end that conversation two weeks ago due to work commitments.Any help would be greatly appreciated!Chat Log with Microsoft Support13:22Bot WC: AbhishekBot WC: Hi there! Thank you for contacting us. My name is Abhishek and I’m a Microsoft Ambassador. To maximize your support experience, please refrain from closing this browser on your end, and stay in front of the computer all the time. For your security, avoid sharing sensitive information like product keys, passwords, and credit card information in this chat. I am sending you an email with a rejoin link that will lead you back to this conversation right away. How may I assist you today?  13:25You: I have described the issue before you entered the chat 😊13:27Bot WC: As per my understanding you are facing an issue that you are not able to sign in to services and subscription page. Correct me if I am Wrong.13:28You: I can log into my account, but I am unable to access sections “services” and “Subscription”13:31Bot WC: Thank you for sharing your concern, so I would like to inform you that there is some bug going on with the Microsoft web page that is causing an issue with opening of Services and subscription. So please do not worry our team is working on this the issue will be fixed soon.13:32You: Are you saying this has been ongoing for three weeks?13:33Bot WC: Yes, some of the customers who are facing this issue… the issue will be fixed for everyone.13:34You: Ok, although I find it hard to believe that MS365 subscribers have been unable to download office apps for three weeks and not a word in tech media.13:37Bot WC: If you want, I can share a link to Download the Microsoft 365 Application.13:39You: Thank you but I got it from the guy I talked to a couple of weeks ago. (I was transferred to an expert team). He said my MS account didn’t make sense – How can a problem with the webpage make my account look “Jibberisch”?After that I did not hear anything more from support.Screenshot from my MS Account Page   Read More

​