I have two Windows 10 computers each running Office 2016.  Outlook has four identical accounts in both.  On my laptop the Gmail account stopped communicating with Google about a year ago.  I have had no problems using my desktop machine.  It’s time to solve this.  

It cannot be a GMAIL set up issue because one computer works just fine using the same Gmail account.  I have tried deleting the non functional Gmail account on the laptop but cannot reinstall it.  I get a message which says:  “Something went wrong .. We couldn’t log on to the incoming IMAP server.  Please check your e-mail address and password and try again.”  Of course I have tried that with no success.  I have tried to set up a new profile.  That works until I try to add the Gmail account.  No success.  I have made sure I am using the latest update to Office 2016.  It is the current version.

Any other ideas are more than welcome.  I have hit a wall.

​I have two Windows 10 computers each running Office 2016.  Outlook has four identical accounts in both.  On my laptop the Gmail account stopped communicating with Google about a year ago.  I have had no problems using my desktop machine.  It’s time to solve this.  It cannot be a GMAIL set up issue because one computer works just fine using the same Gmail account.  I have tried deleting the non functional Gmail account on the laptop but cannot reinstall it.  I get a message which says:  “Something went wrong .. We couldn’t log on to the incoming IMAP server.  Please check your e-mail address and password and try again.”  Of course I have tried that with no success.  I have tried to set up a new profile.  That works until I try to add the Gmail account.  No success.  I have made sure I am using the latest update to Office 2016.  It is the current version.Any other ideas are more than welcome.  I have hit a wall.  Read More

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