The role of agentic AI has grown rapidly over the past several months as organizational leaders seek ways to accelerate AI Transformation. We firmly believe that Agents + Copilot + Human Ambition can deliver real AI differentiation for our customers. By putting the autonomous capabilities of an agent to work for their businesses, our customers are unlocking AI opportunity to realize greater value. The recent introduction of Microsoft 365 Copilot Chat is delivering on our promise of “Copilot for all” by providing frontline workers with a free, secure and enterprise-ready AI chat interface. Our customers are building their own custom agents with the no-code, low-code features of Microsoft Copilot Studio, allowing citizen and professional developers to extend the capabilities of Copilot and deliver on the unique needs of their industry. We also offer the best prebuilt agent framework right out-of-the-box, such as Sales Agent that works autonomously to help sellers build pipeline and close more deals with greater speed. Similarly, we recently announced general purpose reasoning agents — such as Researcher and Analyst — and invite all of our Microsoft 365 Copilot users to try these in their environments.

It is exciting to see how agents are driving pragmatic AI innovation for our customers by increasing productivity, creating capacity across every role and function and improving business processes. Below are a few highlights from the past quarter that underscore the impact of an agentic AI approach — from improving employee experiences to streamlined workflows and significant cost savings.

Agentic service management software provider Atomicwork leveraged Azure AI Foundry to create Atom — an AI agent that transforms the digital workplace experience for employees and automates service delivery. Adopters of this agentic management platform recognize significant benefits, such as reduced operational costs and increased employee satisfaction, with one customer achieving a 65% deflection rate within six months of implementation and projections of 80% by the end of the year. Integration within Microsoft Teams and other enterprise tools have further streamlined service delivery, allowing employees easier access to information and support. The company’s AI-driven approach has resulted in a 20% increase in accuracy and 75% reduction in response latency when compared to competing solutions.

To support employees as they manage the high demand of internal requests and to create a more satisfying work environment, BDO Colombia used Copilot Studio and Power Platform to develop BeTic 2.0 — an agent that centralizes and automates key payroll and finance processes. The agent reduced operational workload by 50%, optimized 78% of internal processes and showed 99.9% accuracy in managed requests. It also helped reduce duplicative work, optimized workflows, improved the employee-client experience and continues to serve as a competitive differentiator for the company in the market.

Dow is using agents to automate the shipping invoice analysis process and streamline its global supply chain to unlock new efficiencies and value. Receiving more than 100,000 shipping invoices via PDF each year, Dow built an autonomous agent in Copilot Studio to scan for billing inaccuracies and surface them in a dashboard for employee review. Using Freight Agent — a second agent built in Copilot Studio — employees can investigate further by “dialoguing with the data” in natural language. The agents are helping employees solve the challenge of hidden losses autonomously within minutes rather than weeks or months. Dow expects to save millions of dollars on shipping costs through increased accuracy in logistic rates and billing within the first year.

As a leading provider of sustainable energy in Belgium, Eneco serves over 1.5 million customers. Facing performance issues with their existing chatbot, Eneco developed a new AI-driven agent using the no-code, graphical interface in Copilot Studio. This multilingual agent was deployed on the company website in just three months, integrating seamlessly with its live chat platform. The new agent manages 24,000 chats per month — an increase of 140% over the previous solution — and resolves 70% more customer conversations without a handoff to a live representative. For requests that do require escalation, the agent provides an AI-generated summary of the conversation for a more optimized call center experience.

To reimagine trend forecasting and consumer marketing, The Estée Lauder Companies Inc. leveraged Copilot Studio to develop ConsumerIQ — an agent that centralizes and streamlines consumer data to enable instant access to actionable insights. Using natural language prompts, the agent reduced the time required for marketers to gather data from hours to seconds, while accelerating decision-making and helping prevent duplicated research. Together with Azure OpenAI Service and Azure AI Search, teams can gather data, identify trends, build marketing assets, inform research and move products to market faster.

To create proposals and streamline knowledge retrieval and organization, Fujitsu leveraged Azure AI Agent Service within Azure AI Foundry to develop an intelligent, scalable AI agent for sales automation. The agent boosted productivity of sales teams by 67% while addressing knowledge gaps and allowing them to build stronger customer relationships. This transformation allowed teams to shift from time-intensive tasks to strategic planning and customer relationship building, while also supporting new hires with product information and strategic guidance.

To reduce manual tasks and help employees deliver exceptional experiences, global baker Grupo Bimbo established its first ever technology Center of Excellence. Using Power Platform solutions and Copilot Studio, teams created 7,000 power apps, 18,000 processes and 650 agents to reduce busy work and enhance consumer service. By automating low-value tasks, the company saved tens of millions of dollars annually in development efforts and operational efficiencies. Grupo Bimbo also migrated to Azure for its AI capabilities, scalability, security and rapid time to market for apps.

KPMG developed Comply AI — an agent that helps identify environment, social and governance compliance. Using Microsoft AI technologies, the agent helps identify relevant obligations, generate statements in natural language, assess control effectiveness and redraft control descriptions. This has already helped one of its customers achieve 70% improvement in Controls and Risks descriptions, an 18-month reduction in compliance program timelines and a 50% cut in ongoing compliance efforts. KPMG is also using an agent to support new hires by providing templates and historical references to speed up the onboarding process and reduce follow-up calls by 20%.

To significantly enhance its customer service operations, T-Mobile used Power Apps to develop PromoGenius — an app that combines promotional data from multiple systems and documents to keep frontline retail employees equipped with the latest promotional information for customers. Using Copilot Studio, the company embedded an agent in the app so customer service representatives can instantly search for technical details from device manufacturers and create a customer-facing view of product information in a fraction of the time a manual search would require. PromoGenius is the second most-used app in the company, with 83,000 unique users and 500,000 launches a month.

Using Copilot Studio, Virgin Money developed Redi — an agent serving as a digital host within a mobile app for credit card customers. The agent, trained to understand colloquialisms and even known to tell jokes, serves as a secure way for customers to get answers quickly while understanding appropriate context for when a live representative is required. The company views this agent as a tool for its employees to better serve customers, handling over one million interactions, boosting customer satisfaction and becoming one of the bank’s top-rated service channels. Redi now supports customers across Virgin Money’s digital platforms and has been recognized with an industry award for AI in financial services.

To help employees navigate countless procedures, evolving regulations and complex banking systems, Wells Fargo built an agent through Teams to ensure fast and accurate customer support. Using large language models, the agent provides instant access to guidance on 1,700 internal procedures across 4,000 bank branches. Employees can now locate needed information faster without support from a colleague, with 75% of searches happening through the agent and response times reduced from 10 minutes to 30 seconds.

There is immense potential for agents to drive AI-first differentiation for organizations everywhere, especially when combined with Copilot and human ambition. At Microsoft, we believe AI is about empowering human achievement, unlocking potential and democratizing intelligence for as many people as possible with our cloud and AI solutions — as evidenced by these AI Transformation stories of more than 700 customers and partners. I look forward to partnering with you to unlock continued AI opportunity, drive pragmatic innovation and realize meaningful business impact for your organization.

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The role of agentic AI has grown rapidly over the past several months as organizational leaders seek ways to accelerate AI Transformation. We firmly believe that Agents + Copilot + Human Ambition can deliver real AI differentiation for our customers. By putting the autonomous capabilities of an agent to work for their businesses, our customers…
The post How agentic AI is driving AI-first business transformation for customers to achieve more appeared first on The Official Microsoft Blog.Read More

Updated February 5, 2025: The post contains 50 new customer stories, which appear at the beginning of each section of customer lists. The post will be updated regularly with new stories.

One of the highlights of my career has always been connecting with customers and partners across industries to learn how they are using technology to drive their businesses forward. In the past 30 years, we’ve seen four major platform shifts, from client server to internet and the web to mobile and cloud to now — the next major platform shift to AI.  

As today’s platform shift to AI continues to gain momentum, Microsoft is working to understand just how organizations can drive lasting business value. We recently commissioned a study with IDC, The Business Opportunity of AI, to uncover new insights around business value and help guide organizations on their journey of AI transformation. The study found that for every $1 organizations invest in generative AI, they’re realizing an average of $3.70 in return — and uncovered insights about the future potential of AI to reshape business processes and drive change across industries.

Check out the top 5 AI trends to watch from IDC and Microsoft

Today, more than 85% of the Fortune 500 are using Microsoft AI solutions to shape their future. In working with organizations large and small, across every industry and geography, we’ve seen that most transformation initiatives are designed to achieve one of four business outcomes:  

1. Enriching employee experiences: Using AI to streamline or automate repetitive, mundane tasks can allow your employees to dive into more complex, creative and ultimately more valuable work.
2. Reinventing customer engagement: AI can create more personalized, tailored customer experiences, delighting your target audiences while lightening the load for employees.
3. Reshaping business processes: Virtually any business process can be reimagined with AI, from marketing to supply chain operations to finance, and AI is even allowing organizations to go beyond process optimization and discover exciting new growth opportunities.
4. Bending the curve on innovation: AI is revolutionizing innovation by speeding up creative processes and product development, reducing the time to market and allowing companies to differentiate in an often crowded field.

In this blog, we’ve collected more than 300 of our favorite real-life examples of how organizations are embracing Microsoft’s proven AI capabilities to drive impact and shape today’s platform shift to AI. Today, we’ve added new stories of customers using our AI capabilities at the beginning of each section. We’ll regularly update this story with more. We hope you find an example or two that can inspire your own transformation journey.

Enriching employee experiences

Generative AI is truly transforming employee productivity and wellbeing. Our customers tell us that by automating repetitive, mundane tasks, employees are freed up to dive into more complex and creative work. This shift not only makes the work environment more stimulating but also boosts job satisfaction. It sparks innovation, provides actionable insights for better decision-making and supports personalized training and development opportunities, all contributing to a better work-life balance. Customers around the world have reported significant improvements in employee productivity with these AI solutions:

New Stories:

1. Acentra Health created MedScribe using Azure OpenAI Service. The solution has saved 11,000 nursing hours and nearly $800,000. It also helped each nurse process 20 to 30 letters daily, while achieving a 99% approval rate for MedScribe-generated letters.
2. Brisbane Catholic Education provides Microsoft 365 Copilot to 12,500 educators, and uses Microsoft Copilot Studio to create a generative AI tool to help educators integrate Catholic traditions and values into the classroom.
3. Crediclub saves 96% per month in auditing expenses and analyzes 150 meetings per hour with Azure AI, freeing up time for 800 sales advisors and 150 branch managers to interact directly with customers.
4. eClinicalWorks developed a tool using Azure AI services and Azure AI Document Intelligence to help healthcare workers scan, sort and match thousands of faxes each year to match the faxed data with current patient files.
5. Education Authority of Northern Ireland (EANI) introduced Microsoft 365 Copilot to reduce admin work, allowing teachers to focus on students. The Microsoft partnership ensures secure and ethical AI use, while teacher training focuses on prompt writing and effective tool adoption.
6. Ma’aden uses Microsoft 365 Copilot to enhance productivity, saving up to 2,200 hours monthly. Tasks like drafting emails, creating documents and data analysis have become more efficient, helping Ma’aden achieve its growth goals.
7. Marketing org mci group uses Microsoft 365 Copilot to enhance the use of AI and other technological advances to boost employee efficiency.
8. Michelin deployed Microsoft 365 Copilot and a generative AI in-house chatbot based on Azure OpenAI Service called “Aurora” designed to help employees optimize work and team performance, boosting productivity tenfold.
9. Raiffeisen Bank International built its own ChatGPT using Azure OpenAI Service to automate repetitive tasks like documenting intelligence and more rapidly summarize legal, regulation and banking documents.
10. Sanabil Investments deployed Microsoft 365 Copilot to help employees reduce the time spent on manual everyday tasks that diverted focus from more strategic and valuable work. Within two months, approximately 70% of employees regularly used Copilot.
11. Sensei rolled out Microsoft 365 to reduce the number of internal apps and better connect systems for easier collaboration, and is using Microsoft 365 Copilot to increase efficiency.
12. Sikshana Foundation is working with Microsoft Research India to introduce an AI copilot for teachers that shortens preparation time for lessons from an hour or more to just minutes.
13. The University of Hong Kong adopted Microsoft 365 Copilot to enhance productivity by automating administrative tasks and providing intelligent assistance, allowing faculty to focus more on teaching.

1. Accenture and Avanade launched a Copilot business transformation practice, supported by Microsoft, and co-invested in new capabilities, solutions and training to help organizations securely and responsibly reinvent their business functions with generative and agentic AI and Copilot technologies.
2. Access Holdings Plc adopted Microsoft 365 Copilot, integrating generative AI into daily tools and, as a result, writing code now takes two hours instead of eight, chatbots launch in 10 days instead of three months and presentations are prepared in 45 minutes instead of six hours.
3. Adobe is connecting Adobe Experience Cloud workflows and insights with Microsoft 365 Copilot to deliver generative-AI powered capabilities that enable marketers to increase collaboration, efficiency and creativity.
4. Amadeus empowers its teams to focus their time and skills on value-added tasks with Microsoft 365 Copilot, by summarizing email threads, chat or transcripts and summing up information from diverse sources.
5. ANZ has invested in Microsoft 365 Copilot, GitHub Copilot and Copilot in Microsoft Edge to boost productivity and innovation across its workforce.
6. Asahi Europe & International (AEI) has adopted Microsoft 365 Copilot, saving employees potentially 15% of time previously spent on administrative tasks.
7. AXA developed AXA Secure GPT, a platform powered by Azure OpenAI Service that empowers employees to leverage the power of generative AI while targeting the highest level of data safety and responsible use of the tool.
8. Axon Enterprise developed a new AI tool with Azure OpenAI Service called Draft One, resulting in an 82% decrease in time spent on reports, which freed up officers to engage more with their community.
9. Aztec Group enhanced productivity and client experience by trialing Microsoft 365 Copilot with 300 staff, uncovering “unlimited” use cases and plans for a wider rollout.
10. Bader Sultan & Bros. Co. W.L.L. implemented Microsoft 365 Copilot to enhance employee productivity and speed up customer response times.
11. Bancolombia is using GitHub Copilot to empower its technical team, achieving a 30% increase in code generation, boosting automated application changes to an average of 18,000 per year, with a rate of 42 productive daily deployments.
12. Bank of Queensland Group is using Microsoft 365 Copilot, with 70% of users saving two-and-a-half to five hours per week.
13. BaptistCare Community Services is using Microsoft 365 Copilot to save employees time as they navigate workforce shortage challenges allowing them to focus more on the people they care for.
14. Barnsley Council was recognized as “Double Council of the Year in 2023” for its implementation of Microsoft 365 Copilot, which modernized operations and reduced administrative tasks, leading to improved job satisfaction and increased creativity.
15. BlackRock purchased more than 24,000 Microsoft 365 Copilot licenses spanning all employees, functions and locations, helping improve the Copilot experience, including codeveloping new features and functions.
16. British Heart Foundation is testing Microsoft 365 Copilot and in its initial test, users estimate that Microsoft 365 Copilot could save them up to 30 minutes per day.
17. Buckinghamshire Council deployed Microsoft 365 Copilot with staff reporting productivity improvements, quality enhancements and time savings which are enabling the different teams to do more with less.
18. Campari Group adopted Microsoft 365 Copilot to help employees integrate it into their workflow, resulting in time savings of about two hours a week from the support of routine activities such as email management, meeting preparation, content creation and skill acquisition.
19. Canadian Tire Corporation moved its data from on-premises systems to Microsoft Azure and built digital assistants using Azure OpenAI Service, and now more than 3,000 corporate employees save 30 to 60 minutes a day using its ChatCTC digital assistant.
20. Capita is using GitHub Copilot for productivity improvements as well as improvements in developer satisfaction, recruitment and retention.
21. Cathay leverages Microsoft 365 Copilot to streamline meetings and manage information more effectively, reducing time-consuming tasks and fostering creativity.
22. CDW used Microsoft 365 Copilot to improve work quality for 88% of users, enabling 77% to complete tasks faster, and increasing productivity for 85% of users.
23. Chi Mei Medical Center is lightening workloads for doctors, nurses and pharmacists with a generative AI assistant built on Azure OpenAI Service.
24. Clifford Chance adopted Microsoft 365 Copilot to streamline tasks, automate processes and enhance collaboration. Lawyers use it to draft and manage emails and ensure compliance, allowing them to focus on complex legal work and improve productivity.
25. DLA Piper chose Microsoft 365 Copilot to boost productivity for operational and administrative teams, saving up to 36 hours weekly on content generation and data analysis.
26. Eaton adopted Microsoft 365 Copilot to automate the creation of 1,000 standard operating procedures to streamline customer service operations and improve data access across teams, cutting creation time from one hour to 10 minutes.
27. E.ON is focused on Germany’s energy transition, leveraging Microsoft 365 Copilot to manage the complex grid in real-time, increasing productivity and efficiency for its workforce.
28. Enerijisa Uretim has adopted Microsoft 365 Copilot to streamline meeting summaries, reformat documents and compile reports, enabling employees to concentrate on more strategic and fulfilling activities instead of spending six hours in meetings.
29. EPAM is deploying Microsoft 365 Copilot to consolidate information and generate content and documents.
30. Farm Credit Canada implemented Microsoft 365 Copilot which resulted in time savings on routine tasks for 78% of users, with 30% saving 30 to 60 minutes per week and 35% saving over an hour per week, allowing employees to focus on more value-added tasks.
31. Finastra used Microsoft 365 Copilot to automate tasks, enhance content creation, improve analytics and personalize customer interactions, with employees citing a 20%-50% time savings.
32. Four Agency Worldwide increased employee productivity using Microsoft 365 Copilot to generate ideas for creative work and support administrative-heavy processes, data analysis and report generation, allowing staff to focus on outreach and less time doing paperwork.
33. Goodwill of Orange County developed an AI-powered app using Azure AI capabilities to help more people, including those with developmental, intellectual and physical disabilities, work in unfilled e-commerce positions.
34. Harvey uses Azure OpenAI to simplify routine tasks across hundreds of law firms and legal teams, with one corporate lawyer saying he saved 10 hours of work per week.
35. Honeywell employees are saving 92 minutes per week — that’s 74 hours a year! Disclaimer: Statistics are from an internal Honeywell survey of 5,000 employees where 611 employees responded.
36. Insight employees using Copilot are seeing four hours of productivity gained per week from data summarization and content creation.
37. Joos uses Microsoft 365 Copilot to grow its brand with worldwide collaboration by streamlining meetings, optimizing presentations and improving communications.
38. Kantar is harnessing the power of Microsoft 365 Copilot by reducing costly, time-consuming IT processes and boosting productivity for employees.
39. KMS Lighthouse enhanced its knowledge management platform with Microsoft Teams and Dynamics 365 integration, enabling users to leverage KMS Lighthouse without having to switch applications. And with Azure OpenAI Service, companies can create relevant content more quickly within the KMS Lighthouse application.
40. KPMG Australia is using Microsoft Azure OpenAI Service, Azure AI Search and Microsoft Copilot 365 to perform advanced text analysis of dozens of client source documents to identify full or partial compliance, or noncompliance, in a fraction of the time required for manual assessments.
41. LGT is launching Microsoft Copilot LGT to improve efficiency, showing users save an average of an hour a week even in the pilot phase.
42. Localiza&Co, a leader in the mobility industry in Latin America, implemented Microsoft 365 Copilot to automate processes and improve efficiency, and reduced 8.3 working hours per employee per month.
43. Lotte Hotels & Resorts has been creating a new work culture that allows employees to work more efficiently and focus on the nature of the work by adopting Microsoft Power Platform for automation.
44. MAIRE is leveraging Microsoft 365 Copilot to automate routine tasks, saving over 800 working hours per month, freeing up engineers and professionals for strategic activities while supporting MAIRE’s green energy transition by reducing their carbon footprint.
45. McDonald’s China chose Microsoft Azure AI, GitHub Copilot and Azure AI Search to transform its operations, resulting in a significant increase in AI adoption, consumption and retention from 2,000 to 30,000 employee transactions monthly.
46. McKnight Foundation adopted Microsoft 365 Copilot for all staff, saving time, increasing productivity and freeing space to focus on strategic priorities.
47. Medigold Health uses Azure OpenAI Service to significantly reduce the time that clinicians spend writing reports during their consultation and administrative time.
48. Morula Health is using Microsoft 365 Copilot to enhance productivity, streamline medical writing tasks and ensure data security, ultimately improving efficiency and client satisfaction.
49. Motor Oil Group is achieving remarkable efficiency gains by integrating Microsoft 365 Copilot into its workflows, with staff spending minutes on tasks that used to take weeks.
50. Nagel-Group uses Azure OpenAI Service to help employees quickly access information which saves time, creates efficiency and transparency and leads to higher-quality answers overall.
51. National Australia Bank is leveraging Microsoft 365 Copilot for daily productivity and data analysis and insights and Security Copilot to quickly analyze millions of security event logs and allow engineers to focus on more important areas.
52. NFL Players Association integrated Azure AI Services and Azure App Service into their video review process, reducing review time by up to 73%, significantly increasing efficiency and enhancing player safety through consistent rule enforcement.
53. O2 Czech Republic boosts productivity and streamlines meetings with Microsoft 365 Copilot, revolutionizing how information is shared and making automation a part of daily work.
54. Onepoint developed a secure conversational agent based on Azure OpenAI which delivers productivity gains of between 10% and 15% across all business lines.
55. Orange Group has over 40 use cases with Azure OpenAI Service and GitHub Copilot across business functions to support employees in their day-to-day tasks, enabling them to concentrate on higher value-added activities.
56. Oxford University Hospitals NHS Foundation Trust implemented Microsoft 365 Copilot to improve staff report productivity by saving one to two hours a week, or simple formatting tasks down to a matter of seconds, enabling more resources to deliver frontline services.
57. PA Consulting transformed its sales operations with Microsoft 365 Copilot, so its people can invest more time on the activities that have the biggest impact for clients and maximize the strategic value they provide.
58. Petrobras used Azure OpenAI Service to create ChatPetrobras, which is streamlining workflows, reducing manual tasks and summarizing reports for its 110,000 employees.
59. Petrochemical Industries Company automates work processes to save time with Microsoft 365 Copilot from weeks to days, hours to seconds.
60. PIMCO built ChatGWM with Azure AI Foundry, a comprehensive platform that provides the ability to ask questions, receive responses and verify answers all in one place, so teams can spend more time engaging clients and having deeper conversations.
61. PKSHA Technology is optimizing their time on critical work by increasing efficiency in meeting preparations, data analytics and ideation with the help of Microsoft 365 Copilot.
62. Providence has collaborated with Nuance and Microsoft to accelerate development and adoption of generative AI-powered applications, helping improve care quality and access, and reduce physician’s administrative workloads.
63. RTI International adopted Microsoft 365 Copilot to gain productivity wherever possible, allowing staff to focus on their areas of expertise, delivering even better science-backed solutions for clients.
64. SACE, an Italian finance and insurance firm, is using Microsoft 365 Copilot and Viva to boost productivity and unlock employee potential while enhancing overall well-being — and productivity improvement data from the first nine months of implementation shows a 23% increase.
65. Sandvik Coromant is using Microsoft Copilot for Sales to drive efficiency and accuracy, shaving at least one minute off each transaction, allowing sellers and account managers to focus their expertise on responding to customers’ needs with analysis, creativity and adaptability.
66. Sasfin Bank built a solution on Microsoft Azure that centralized 20,000 documents to analyze contract clauses and provide real-time snapshots, moving guesswork into data-driven decision-making.
67. Scottish Water implemented Microsoft 365 Copilot reducing mundane tasks to a minimum, and thus freeing up time for employees to work on the more meaningful tasks.
68. Shriners Children’s developed an AI platform allowing clinicians to easily and securely navigate patient data in a singular location, enhancing patient care, and improving the efficiency of their healthcare services.
69. Siemens is leveraging Azure OpenAI Service to improve efficiency, cut downtime and address labor shortages.
70. Softchoice employees are experiencing firsthand how Microsoft 365 Copilot can transform daily workflows, realizing productivity gains of 97% reduction in time spent summarizing technical meetings and up to 70% less time spent on content creation.
71. Syensqo utilized Microsoft’s Azure OpenAI Service to develop a custom AI chatbot in three months, which improved their internal data management, decision-making and overall efficiency.
72. Teladoc Health uses Microsoft 365 Copilot to revolutionize its telehealth operations, automating routine tasks, boosting efficiency and increasing productivity.
73. Telstra developed two cutting-edge generative AI tools based on Microsoft Azure OpenAI Service: 90% of employees are using the One Sentence Summary tool which resulted in 20% less follow-up customer contact and 84% of customer service agents using the Ask Telstra solution.
74. Topsoe achieved 85% AI adoption among office employees in seven months, significantly enhancing productivity and business processes.
75. Torfaen County Borough Council utilized Microsoft 365 Copilot to streamline back-office processes, resulting in significant time savings and enhanced productivity for both business and children’s services teams, with further rollouts planned.
76. Trace3 leveraged Microsoft 365 Copilot to streamline and enhance processes across the business and with clients, such as reducing the time it takes HR recruiting managers to respond to applicants within a couple of days instead of several weeks.
77. Unilever is reinventing their marketing process with Copilot, saving time on briefing tasks, automatically pulling in relevant market data, content and insights to accelerate campaign launches.
78. Uniper SE implemented Microsoft 365 Copilot to reduce time spent on manual and repetitive tasks, and help workers focus on more pressing work, such as developing enhanced solutions to speed up the energy transition.
79. Unum Group built a custom AI application to search 1.3 terabytes of data with 95% accuracy using Azure OpenAI Service.
80. Virgin Atlantic adopted Microsoft 365 Copilot and GitHub Copilot and is seeing real business benefits, including productivity improvements, enabling new ways of working.
81. Visier built a generative AI assistant that leverages Azure AI and Azure OpenAI Services to deliver workforce analytics and actionable insights for more than 50,000 customers.
82. Virtual Dental Care developed an AI application Smart Scan that leverages Microsoft Azure to reduce paperwork for mobile dental clinics in schools by 75% and frees dentists to devote more time to patient care.
83. Zakladni Skola As Hlavkova adopted Microsoft 365 Copilot and saw a 60% improvement in handling administrative documents, decreased lesson preparation from hours to few minutes, increased inclusivity and enhanced communication with students and parents.

Reinventing customer engagement

We’ve seen great examples of how generative AI can automate content creation, ensuring there’s fresh and engaging materials ready to go. It personalizes customer experiences by crunching the numbers, boosting conversion rates. It makes operations smoother, helping teams launch campaigns faster. Plus, it drives innovation, crafting experiences that delight customers while lightening the load for staff. Embracing generative AI is key for organizations wanting to reinvent customer engagements, stay ahead of the game and drive both innovation and efficiency.

New Stories:

1. Aditya Birla Capital built the SimpliFi chatbot on Microsoft Azure to simplify financial services information and offers through intelligent search and proactive nudging with minimum latency and high scalability.
2. AIA is using Copilot in Dynamics 365 Customer Service to allow customer service representatives to handle more cases in less time by automating time-consuming tasks like drafting customer emails and summarizing lengthy chats and case histories.
3. Aydem Energy and Microsoft partner Softtech used Azure OpenAI Service to create an AI assistant for WhatsApp, providing customers with real-time updates and handling meter readings, bill checks and claims.
4. The City of Buenos Aires developed Boti with ChatGPT using Azure OpenAI Service to manage multiple service channels and personalize key services for residents and tourists. The chatbot centralizes data, enables natural language interactions and scales to handle high demands, managing 2 million queries per month without human intervention, alleviating the operational burden by 50%, improving the citizen experience and increasing efficiency.
5. de Alliantie built a generative AI chatbot using Azure OpenAI to digest information in their online knowledge base so staff can get accurate answers in seconds. Another Azure AI-based solution transcribes and summarizes calls, then categorizes them by theme.
6. Haceb created a virtual technical support assistant with generative AI, helping on-the-ground technicians troubleshoot, diagnose and resolve product issues faster and more efficiently.
7. Lloyds Banking Group developed the Branch Translation App using Microsoft Power Apps and Azure AI services with a goal to improve communication with non-English speaking customers and the innovation enhanced service delivery, receiving positive feedback from employees and customers alike.
8. Staffbase provides its clients with Staffbase Companion, which helps it enhance internal communication with quick content generation, summarization, translation and future capabilities — and remain confident in data protection.
9. Tekion built Automative Retail Cloud, a unified, cloud-native platform that uses generative AI to analyze communications, extract insights and provide customer-specific recommendations for sales agents.
10. Welcome Account created a banking application with a conversational agent based on Azure OpenAI Service, in order to help people manage their finances and administrative procedures. This multilingual agent already assists no less than a thousand refugees on a daily basis.
11. UBS is using Azure AI solutions, including Azure AI Search and Azure OpenAI Service, to power “Smart Assistants” that streamline content access and provide real-time information to Client Advisors, boosting efficiency and client engagement.
12. Virbe enables businesses to interact with customers through AI-powered avatars, and with Azure AI services like Azure OpenAI Service and Azure AI Search, Virbe enhanced its AI avatars and simplified engagement with enterprise customers — and customers are seeing up to a 10x increase in leads.

84. Absa has adopted Microsoft Copilot to streamline various business processes, saving several hours on administrative tasks each day.
85. Adobe leverages Microsoft Azure to streamline the customer experience, harnessing the power of the connected cloud services and creating a synergy that drives AI transformation across industries.
86. Acentra Health developed Medscribe, a web application that uses Azure OpenAI Service to generate draft letters in a secure, HIPPA-compliant enclave that responds to customer appeals for healthcare services within 24 hours, reducing the time spent on each appeal letter by 50%.
87. Air India leveraged Azure OpenAI Service to develop a virtual assistant that has handled nearly 4 million customer queries with full automation, significantly enhancing customer experience and avoiding millions of dollars in customer support costs.
88. Alaska Airlines is using Microsoft Azure, Microsoft Defender, and GitHub to ensure its passengers have a seamless journey from ticket purchase to baggage pickup and started leveraging Azure OpenAI Service to unlock more business value for its customer care and contact centers.
89. Ally Financial is using Azure OpenAI Service to reduce manual tasks for its customer service associates, freeing up time for them to engage with customers.
90. BMW Group optimizes the customer experience connecting 13 million active users to their vehicles with the MyBMW app on Azure, which supports 450 million daily requests and 3.2TB data processing.
91. Boyner has tripled its e-commerce performance using Microsoft Azure, seeing a rise in customer satisfaction, engagement, conversion rate and revenue.
92. Bradesco Bank integrated Microsoft Azure to its virtual assistant, BIA, resulting in reduced response time from days to hours, improving operational efficiency and client satisfaction.
93. Capgemini Mexico integrated GitHub Copilot to support scalable AI implementations which has led to improved customer experiences and increased efficiency.
94. Capitec Bank uses Azure OpenAI Service and Microsoft 365 Copilot, enabling their AI-powered chatbot to assist customer service consultants in accessing product information more efficiently, saving significant time for employees each week.
95. Cdiscount is leveraging GitHub Copilot and Azure OpenAI Service to enhance developer efficiency, optimize product sheet categorization and improve customer satisfaction.
96. Cemex used Azure OpenAI Service to launch Technical Xpert, an AI tool used by sales agents to provide instant access to comprehensive product and customer solution information, significantly reducing search time by 80%.
97. Chanel elevated their client experience and improved employee efficiency by leveraging Microsoft Fabric and Azure OpenAI Service for real-time translations and quality monitoring.
98. City of Burlington created two AI-powered solutions: MyFiles system using Microsoft Power Platform for building permits, and CoBy, a 24/7 customer support assistant using Microsoft Copilot Studio.
99. City of Madrid created an AI virtual assistant with Microsoft Azure OpenAI Service offering tourists accurate, real-time information and personalized responses in 95-plus languages.
100. Cognizant is making performance management more effective and meaningful with Microsoft Azure Machine Learning to help clients across industries envision, build, and run innovative digital enterprises.
101. Coles Group has leveraged Microsoft Azure to enhance its digital presence and improve customer engagement, rolling out new applications to its stores six times faster without disrupting workloads.
102. Commercial Bank of Dubai used Microsoft Azure to upgrade its application infrastructure, improving transaction security and speed so individual customers can now open an account and start banking in about two minutes.
103. Cradle Fund, dedicated to nurturing startups in Malaysia, introduced an AI-driven chatbot to boost user interaction and increase public engagement. User engagement quadrupled while resolution time was reduced from two days to a few clicks. Cradle also decreased customer service costs by 35%, increased international interactions by 40% and increased daily average visits 10-fold.
104. Doctolib, a leading eHealth company in France, leverages Microsoft technology to develop an AI-powered medical assistant, integrating both Azure OpenAI Service and Mistral Large on Azure.
105. Docusign used Azure AI to develop its Intelligent Agreement Management (IAM) platform, which supports millions of workflows, reducing contract processing times and enhancing customer satisfaction with advanced AI-powered analytics.
106. Dubai Electricity and Water Authority has significantly improved productivity and customer satisfaction by integrating multiple Microsoft AI solutions, reducing task completion time from days to hours and achieving a 98% customer happiness rate.
107. Elcome uses Microsoft 365 Copilot to improve the customer experience, reducing response times from 24 hours to eight hours.
108. elunic developed shopfloor.GPT based on Azure OpenAI leading to increased productivity for customers saving 15 minutes per request.
109. Estée Lauder Companies is leveraging Azure OpenAI Service to create closer consumer connections and increase speed to market with local relevancy.
110. First National Bank (FNB) is using Microsoft Copilot for Sales to help bankers create professional, thoughtful emails in 13 native South African languages, to enhance customer interactions, streamline communications and reinforce its commitment to innovation and customer service.
111. Flora Food Group migrated to Microsoft Fabric to offer more detailed and timely insights to its customers, enhancing service delivery and customer satisfaction.
112. Groupama deployed a virtual assistant using Azure OpenAI Service that delivers reliable, verified and verifiable information, and boasts an 80% success rate.
113. Holland America Line developed a virtual agent using Microsoft Copilot Studio that acts as a digital concierge on their website to support new and existing customers and travel advisors, which has achieved a strong resolution rate and is currently handling thousands of conversations per week.
114. International University of Applied Sciences (IU) adopted Azure OpenAI Service to revolutionize learning with a personalized study assistant that can interact with each student just like a human would.
115. Investec is using Microsoft 365 Copilot for Sales to enhance the bank’s client relationships, estimating saving approximately 200 hours annually ultimately boosting sales productivity and delivering personalized, seamless customer experience.
116. Jato Dynamics used Azure OpenAI Service to automate content generation, helping dealerships save approximately 32 hours each month.
117. Kenya Red Cross worked with Pathways Technologies to develop a mental health chatbot in Azure AI.
118. LALIGA is delivering a seamless fan experience and AI insights with Azure Arc, using AI in Azure for optimizing match scheduling and other key operations.
119. Legrand used Azure OpenAI Service to reduce the time to generate product data by 60% and improve customer support interactions with fast, accurate information.
120. Linum is using Microsoft Azure to train their text-to-video models faster and more efficiently without losing performance or wasting resources.
121. Lumen Technologies is redefining customer success and sales processes through the strategic use of Microsoft 365 Copilot, enhancing productivity, sales and customer service in the global communications sector.
122. Mars Science & Diagnostics used the Azure AI catalog to build generative AI apps to enhance accuracy and extract data insights quickly, helping pets with critical, undiagnosed conditions receive the care they require faster.
123. McKinsey & Company is creating an agent to reduce client onboarding process by reducing lead time by 90% and administrative work by 30%.
124. Meesho leveraged Microsoft’s Azure OpenAI Service and GitHub Copilot to enhance customer service and software development, resulting in a 25% increase in customer satisfaction scores and 40% more traffic on customer service queries.
125. Milpark Education integrated Microsoft Copilot and Copilot Studio and in just four months, improved efficiency and accuracy of student support, decreasing the average resolution time by 50% and escalation time by more than 30%.
126. National Basketball Association is using Azure OpenAI Service to speed up the time to market, helping fans connect with the league with personalized, localized insights to enhance the fan experience.
127. NC Fusion chose a comprehensive Microsoft solution to make marketing engagement activities easier and accurately target the best audience segments.
128. Medgate, a telehealth subsidiary of Otto Group developed a medical Copilot powered by Azure OpenAI which summarizes consultations, supports triage and provides real-time translations.
129. Orbital Witness embraced the use of large language models (LLMs) in Azure OpenAI to build its innovative AI Agent application, Orbital Copilot, which can save legal teams 70 percent of the time it takes to conduct property diligence work.
130. Pacific Gas & Electric built a chatbot using Microsoft Copilot Studio that saves $1.1 million annually on helpdesk support.
131. Parloa took a “voice-first” approach and created an enterprise-grade AI Agent Management platform to automate customer interactions across phone, chat and messaging apps.
132. Pockyt is using GitHub Copilot and anticipates a 500% increase in productivity in the medium to long term as they continue adapting AI and fine-tuning their software development life cycle.
133. South Australia Department for Education launched an AI-powered educational chatbot to help safeguard students from harmful content while introducing responsible AI to the classrooms.
134. Sync Labs is using Microsoft Azure to create AI-driven solutions that have led to a remarkable 30x increase in revenue and a 100x expansion of their customer base.
135. Syndigo is using Azure to accelerate digital commerce for its customers by more than 40% and expand its customer base.
136. Telkomsel created a virtual assistant with Azure OpenAI Service, resulting in a leap in customer self-service interactions from 19% to 45%, and call volume dropped from 8,000 calls to 1,000 calls a day.
137. Torrens University chose to use Azure OpenAI to uplift its online learning experience, saving 20,000 hours and $2.4 million in time and resources.
138. Trusting Social integrated Microsoft Azure services to launch AI-driven agents that are changing how banks function and transforming their customer’s banking experience.
139. University of California, Berkeley used Azure OpenAI Service to deploy a custom AI chatbot that supports student learning and helps students with complex coursework.
140. University of Sydney created a self-serve AI platform powered by Azure OpenAI Service, to enable faculty to build custom chatbots for enhancing student onboarding, feedback, career simulation and more.
141. Van Lanschot Kempen is using Microsoft 365 Copilot to reduce the time needed for daily tasks, freeing up time to invest in that crucial personal connection.
142. Virgin Money built an award-winning virtual assistant using Copilot Studio to help build customers’ confidence in their digital products and services.
143. VOCALLS automates over 50 million interactions per year, resulting in a 78% reduction in average handling time aside from a 120% increase in answered calls.
144. Vodafone Group is leveraging Microsoft’s AI solutions, including Azure AI Foundry, OpenAI Service, Copilot and AI Search, to achieve a 70% resolution rate for customer inquiries through digital channels and reduce call times by at least one minute.
145. Walmart is using Azure OpenAI Service to deliver a helpful and intuitive browsing experience for customers designed to serve up a curated list of the personalized items a shopper is looking for.
146. Weights & Biases created a platform which runs on Microsoft Azure that allows developers to keep records, log successes and failures and automate manual tasks.
147. World2Meet is providing better customer service and operations with a new virtual assistant powered by Microsoft Azure.
148. Xavier College is modernizing its student information systems on Microsoft Dynamics 365 and Microsoft Azure to unlock powerful insights, fostering innovation and data-driven decision making.
149. Zavarovalnica Triglav implemented Microsoft Dynamics 365 and Azure OpenAI Service to streamline its operations with automated responses and smart rerouting of customer enquiries.
150. Zurich Insurance Group used Azure OpenAI Service to develop advanced AI applications that led to more accurate and efficient risk assessment evaluations, accelerating the underwriting process, reducing turnaround times and increasing customer satisfaction.

Reshaping business process

Transforming operations is another way generative AI is encouraging innovation and improving efficiency across various business functions. In marketing, it can create personalized content to truly engage different audiences. For supply chain management, it can predict market trends so companies can optimize their inventory levels. Human resources departments can speed up the hiring process, while financial services can use it for fraud detection and risk assessments. With generative AI, companies are not just refining their current processes, they’re also discovering exciting new growth opportunities.

New Stories:

1. Bank of Queensland is modernizing its operations with Azure, Microsoft 365 and Microsoft 365 Copilot, using AI to optimize business processes such as creating marketing content, building reports and plans and drafting HR content.
2. Document360 created an AI-powered knowledge base and service platform for companies to create, manage and publish online documentation, including product manuals, SOPs and wikis.
3. Eduvos is simplifying the student enrollment experience with Microsoft Azure and Dynamics 365, reducing the time from 90 days to nearly instantaneous and associated costs by 90%.
4. Emirates Global Aluminum (EGA) uses Azure Local to support its digital manufacturing platform, including support for safety-critical applications that use AI. Through its hybrid Azure environment, EGA has achieved 10 to 13 times faster AI response time and 86% cost savings for AI image and video use cases.
5. Hellenic Cadastre built a system that reads and categorizes property contracts, applies legal rules and provides assessments for approval using Azure OpenAI Service. Today, property transaction assessments take less than 10 minutes instead of hours, reducing costs from 15 euros to 0.11 euros per assessment. The system also enhanced property owners’ legal security and boosted the Greek economy by enabling transactions to be completed sooner.
6. Startup legal-i is using AI to analyze unstructured data and help expensive insurance specialists make better decisions faster — speeding up healthcare and insurance processes and improving the accuracy of outcomes.
7. Publishing company SHUEISHA Inc. is using Microsoft Security Copilot to enable faster incident response, boosting the confidence and effectiveness of cybersecurity personnel.
8. thyssencrupp is using the Siemens Industrial Copilot, built on Azure OpenAI Service, to address a skilled labor gap while revolutionizing how it programs and operates machinery.
9. U.S. AutoForce implemented Dynamics 365 Supply Chain Management to centralize warehouse data, connect processes and improve operational efficiency while using Microsoft Copilot for Finance to automate monthly reconciliations.

151. ABB Group integrated Azure OpenAI Service into their Genix Copilot platform enabling customers to achieve up to 30% savings in operations and maintenance, 20% improvement in energy and emission optimization and an 80% reduction in service calls.
152. Accelleron used Microsoft Power Platform to support numerous business applications and simplify processes for service agents and employees, resulting in the onboard of new agents in 30 minutes, compared to two days for other solutions.
153. Accenture developed an AI-powered financial advisor that leverages RISE with SAP on Microsoft Azure to enhance their infrastructure and integrate financial data.
154. Atomicwork leverages Azure OpenAI to bring together three power capabilities: a conversational assistant, a modern service management system and a workflow automation platform.
155. Blink Ops fully embraced generative AI to build the world’s first Security Automation Copilot with more than 8,000 automated workflows to help any Security/IT task through prompts.
156. Chalhoub Group is using Microsoft Fabric to modernize its data analytics and streamline its data sources into one platform, increasing agility, enhancing analytics and accelerating processes.
157. Cineplex is developing innovative automation solutions for finance, guest services and other departments, saving the company over 30,000 hours a year in manual processing time.
158. ClearBank moved its services to Microsoft Azure to gain scalability and efficiency, pushing out 183% more monthly system releases, gaining both scalability and efficiency.
159. Danske Statsbaner increases productivity up to 30% with help from Microsoft AI solutions.
160. Dentsu implemented Microsoft Azure AI Foundry and Azure OpenAI Service to build a predictive analytics copilot that supports media insights, cutting analysis time by 80% and overall time to insight by 90%, reducing analysis costs.
161. Dow implemented Microsoft 365 Copilot to empower teams with AI-driven insights and streamline essential workflows by automating tasks across departments, saving millions of dollars on shipping operations in the first year.
162. Eastman implemented Microsoft Copilot for Security realizing the benefits of accelerated upskilling, step-by-step guidance for response and faster threat remediation.
163. Fast Shop migrated to Microsoft Azure creating a self-service culture of access to data, eliminating delays, reducing costs and increasing leadership satisfaction with data while providing more agility in reporting.
164. Florida Crystals adopted a value-added solution across Microsoft products including Microsoft 365 Copilot to reduce telecom expenses and automate industrial process controls.
165. GHD is reinventing the RFP process in construction and engineering with Microsoft 365 Copilot.
166. GovDash is a SaaS platform that leverages artificial intelligence to streamline the entire business development life cycle for government contracting companies using Azure OpenAI.
167. Grupo Bimbo is deploying Microsoft’s industrial AI technologies to modernize its manufacturing processes, optimizing production and reducing downtime, driving significant cost savings, and empowering global innovation.
168. Insight Canada implemented Microsoft 365 Copilot to streamline business operations, with 93% of users realizing productivity gains in functions including sales, finance and human resources.
169. Intesa Sanpaolo Group enhanced its cybersecurity with AI-enabled Microsoft Sentinel and Microsoft Copilot for Security, resulting in faster threat detection, increased productivity and reduced storage costs.
170. Kaya deployed a custom implementation of Microsoft Dynamics 365 and Power BI to modernize its supply chain, leading to enhanced visibility, improved planning and streamlined inter-department operations.
171. Lenovo leveraged Dynamics 365 Customer Service to rapidly manage customer inquiries by streamlining repetitive tasks, boosted agent productivity by 15%, reduced handling time by 20% and reached record-high customer satisfaction.
172. Lionbridge Technologies, LLC is using Microsoft Azure and Azure OpenAI Service to accelerate its delivery times and improve quality, reducing project turnaround times by up to 30%.
173. LTIMindtree integrated Microsoft Copilot for Security, offering automated incident response, integrated threat intelligence and advanced threat analysis.
174. Mania de Churrasco used Microsoft Azure, Power Platform and Microsoft 365 to achieve high efficiency, security and scalability in its operations, in addition to improving its data intelligence, which indirectly participated in a 20% increase in sales year on year.
175. National Bank of Greece built an Azure-powered Document AI solution to transform its document processing, improving the bank’s accuracy to 90%.
176. Nest Bank has revolutionized its operations by integrating Microsoft 365 Copilot and Azure OpenAI Service, resulting in doubled sales and increased daily transactions from 60,000 to 80,000, showcasing the transformative impact of generative AI in the financial sector.
177. Network Rail modernized their data analytics solution with Microsoft Azure, helping engineers understand data 50% faster than before and improve efficiency, passenger experiences and safety — all while saving costs.
178. Nsure developed an AI-powered agent that uses Copilot Studio and Power Automate to reduce manual processing time by 60% while also reducing associated costs by 50%.
179. Oncoclínicas implemented Microsoft Azure to transform its entire data ecosystem with a web portal and mobile application that performs all image processing and storage.
180. Operation Smile used Azure OpenAI Service, Fabric and Power Apps to eliminate manual data entry, resulting in reduced translation errors by about 90% and the time required for completing reports from four to five hours to just 15 to 20 minutes.
181. Pacifico Seguros has adopted Microsoft Copilot for Security to optimize its security operations and anticipate and neutralize threats more efficiently and effectively.
182. Parexel adopted Azure Databricks and Microsoft Power BI, achieving an 85% reduction in data engineering tooling costs, a 30% increase in staff efficiency and a 70% reduction in time to market for data product delivery.
183. Paysafe used Microsoft 365 Copilot to streamline meetings, information management and document creation, addressing language barriers, eliminating time-consuming tasks and boosting creativity along the way.
184. Planted is integrating Azure OpenAI to manage everyday tasks more efficiently and facilitate the search for information for innovative process development.
185. Presidio realized dramatic productivity gains saving 1,200 hours per month on average for the employees using Microsoft 365 Copilot and created 70 new business opportunities.
186. Qatar Charity used Copilot Studio to increase its call center efficiency, reducing average handle time by 30%, increased customer satisfaction by 25%, and achieved a 40% reduction in IT maintenance costs.
187. Saphyre uses Microsoft Azure and AI to provide an intelligent cloud-based solution that automates and streamlines financial trading workflows around client and counterparty life cycle management, reducing manual efforts by 75%.
188. StarKist Foods used Azure to effectively unite production and demand processes with finance, reducing the planning cycle from 16 hours to less than one.
189. Swiss International Air Lines migrated and modernized with Microsoft Azure, achieving up to 30% cost savings, a remarkable boost in platform stability along with enhanced security visibility.
190. ZEISS Group uses Microsoft Fabric to create a secure and trusted data supply chain that can be shared effortlessly across a range of business units.
191. ZF Group builds manufacturing efficiency with over 25,000 apps and 37,000 unique active users on Power Platform.

Bending the curve on innovation

Generative AI is revolutionizing innovation by speeding up creative processes and product development. It’s helping companies come up with new ideas, design prototypes, and iterate quickly, cutting down the time it takes to get to market. In the automotive industry, it’s designing more efficient vehicles, while in pharmaceuticals, it’s crafting new drug molecules, slashing years off R&D times. In education, it transforms how students learn and achieve their goals. Here are more examples of how companies are embracing generative AI to shape the future of innovation.

New Stories:

1. Agricultural Development Trust (ADT) of Baramati is analyzing water, weather, nutrient, pH data and more with AI to increase crop yields in India.
2. DrumBeat.AI is using Microsoft AI services to predict, identify and treat ear diseases in communities that are both rural and remote, helping to prevent hearing loss among Indigenous communities in Australia.
3. Dynamic Health Systems created its VitruCare365® platform on the Microsoft Cloud for healthcare technologies to enable motivational care planning. Built on Microsoft Azure, FHIR (Fast Healthcare Interoperability Resources) and Dynamics 365, it provides personalized apps powered by Azure OpenAI Service to each patient and is deployed as an extension to the Microsoft 365 tools clinicians use every day.
4. Cities can use Esri’s ArcGIS geospatial platform to create environmental digital twins that simulate heavy rainfall and apply hot spot analysis to highlight flooding. Adding Azure AI to the geospatial digital twin will reveal insights in impossible amounts of data.
5. Digital employment agency Gojob developed Aglae, a virtual assistant based on Azure OpenAI Service, to pre-qualify candidates within 15 minutes, enabling recruiters to achieve record employment placement rates.
6. Institut Curie and Microsoft partner Witivio developed Copilot for Researcher, an agent that can help researchers with some of the administrative tasks in their jobs so they have more time to spend on actual new ideas in the fight against cancer.
7. NASA created Earth Copilot to transform how people interact with Earth’s data.
8. Parity is helping women athletes use data and AI to help improve their well-being, performance and careers.
9. Petbarn created “PetAI” using Azure OpenAI Service, Azure AI Search and Azure App Service to provide Australian pet owners highly personalized advice and product recommendations.
10. Project Guacamaya is using daily satellite images and various AI models tailored to the Amazon ecosystem to help prevent its deforestation, allowing for quicker action to be taken in at-risk areas.
11. Properstar developed a solution to simplify the analysis of unstructured real estate data and create a dynamic, AI-powered filtering system that provides more nuanced search results.
12. RadarFit is using generative AI and a unique gamification strategy to encourage healthy habits in Brazil, with a comprehensive health and wellness program aimed at helping companies reduce chronic disease rates.
13. SEDUC is using Microsoft 365 Copilot for administrative tasks — such as generating legal documents and handling administrative inquiries — and has expanded to include AI usage with students and teachers, including personalized learning to cater to individual student needs and help them recover from learning losses during the pandemic.
14. Indonesia’s Universitas Terbuka used Microsoft Azure OpenAI services and Azure AI Foundry to build an AI tutor that delivers accurate, curriculum-aligned responses and streamlines student assessment. The tutor currently supports 500 classes and some 100,000 students.
15. World Traveler is using AI including Microsoft Reading Progress and Microsoft Immersive Reader to help teachers reach its globally and educationally diverse students with personalized learning experiences.
16. South Korean startup Wrtn Technologies brings ATI close to people, with a “superapp” that compiles an array of AI use cases and services, but localized for Korean users to integrate AI into their everyday lives.

192. Air India has incorporated Microsoft 365 Copilot into multiple departments, unlocking a new realm of operational insights that not only provides critical data on flight punctuality and operational hurdles, but also empowers proactive, collaborative decision making.
193. Agnostic Intelligence deployed Azure OpenAI Service to eliminate time-consuming tasks, saving users up to 80% of their time, and enabling IT managers to focus on innovation and quality assurance.
194. Albert Heijn is using Azure OpenAI for everything from customer personalization to demand forecast and food waste projects, making it easier for its customers to change their lifestyle.
195. Amgen is using Microsoft 365 Copilot to boost productivity and has the potential to speed up drug development and support advancements in their business processes.
196. APEC leverages Microsoft Azure and deep neural network algorithms to develop an app that enables healthcare providers to capture retinal images, increasing the accuracy to identify Retinopathy of Prematurity (RoP) to 90%.
197. ASOS is using Azure AI Foundry to help customers discover new looks with genuine shopping insights, personalized conversations, naturalism and even humor to enliven the shopping journey.
198. Auburn University is incorporating Microsoft Copilot to promote AI literacy, accessibility and collaboration, with the aim to expand educational and economic opportunities for its entire academic community with AI-centric tools.
199. B3 launched an AI assistant using Azure OpenAI Service that aids 10,000 users a day to answer Brazilians’ questions about how to start investing.
200. Basecamp Research aims to build the world’s largest database of national biodiversity and apply AI and machine learning to advance bioscience.
201. Bayer is using Microsoft Copilot to contribute to feeding a growing global population and helping people lead healthier, disease-free lives.
202. BMW AG implemented Azure AI to develop a mobile data recorder copilot for faster data management helping engineers reduce the lead time for insights from days to hours or sometimes minutes.
203. Brembo leveraged Azure OpenAI to develop ALCHEMIX, a solution to generate innovative compounds for its brake pads, drastically reducing the development time of new compounds from days to mere minutes.
204. Canary Speech can now train new vocal models in as little as two months and handle millions of transactions per month with Microsoft Azure.
205. CapitaLand simplified internal processes increasing efficiency to more than 10,000 man-days saved per year and deployed Azure OpenAI Service to build the first AI hospitality chatbot for its lodging business.
206. Cassidy is using Azure OpenAI Service to enhance efficiency across various industries, supporting over 10,000 companies.
207. Coca-Cola is implementing Azure OpenAI Service to develop innovative generative AI use cases across various business functions, including testing how Microsoft 365 Copilot could help improve workplace productivity.
208. Denso is developing “human-like” robots using Azure OpenAI Service as the brain to help robots and humans work together through dialogue.
209. eFishery is using Azure OpenAI for farmers to get the data and insights on fish and shrimp farming, including more precise feeding and water quality monitoring.
210. EY developed an application that automatically matches and clears incoming payments in SAP, resulting in an increase from 30% to 80% in automatically cleared payments and 95% matched payments, with estimated annual time savings of 230,000 hours globally.
211. EY worked with Microsoft to make Azure AI Foundry more inclusive for all, serving the 20% of the global workforce identifying as neurodivergent.
212. FIDO is using Azure OpenAI Service to develop an AI tool that uses sound to pinpoint leaky pipes, saving precious drinking water.
213. Georgia Tech is using Azure OpenAI Service to enhance the electric vehicle (EV) charging infrastructure, achieving rapid data classification and predictive modeling, highlighting the reliability of networked chargers over non-networked ones.
214. GigXR developed a solution to create the intelligence for specific AI patients using Microsoft Azure OpenAI Service and other Azure services.
215. GoTo Group is significantly enhancing productivity and code quality across its engineering teams by adopting GitHub Copilot, saving over seven hours per week and achieved a 30% code acceptance rate.
216. GovTech used Microsoft Azure OpenAI Service to create LaunchPad, sparking more than 400 ideas and 20 prototypes, laying the foundation for the government to harness the power of generative AI.
217. H&R Block is using Azure AI Foundry and Azure OpenAI Service to build a new solution that provides real-time, reliable tax filing assistance.
218. Haut.AI provides skin care companies and retailers with customizable, AI-based skin diagnostic tools developed with the help of Microsoft AI.
219. Helfie is building a solution that caters to healthcare providers who can arm their patients with an application to more quickly and accurately access the care they need.
220. Hitachi will implement Azure Open AI Service, Microsoft 365 Copilot and GitHub Copilot to create innovative solutions for the energy, mobility and other industries.
221. Icertis is providing AI-based tools that will recognize contract language and then build algorithms to automatically choose the right approach based on the content of the contract.
222. Iconem leveraged AI-generated imagery to process and analyze a vast amount of photogrammetry data used to create the 3D digital twin of St. Peter’s Basilica, allowing visitors to explore every intricate detail from anywhere in the world.
223. ITOCHU is using Azure OpenAI Service and Azure AI Foundry to evolve its data analytics dashboard into a service that provides immediate recommendations by automatically creating evidence-based product proposals.
224. IU International University of Applied Sciences (IU) is using the power of Azure OpenAI Service to develop Syntea, an AI avatar integrated into Microsoft Teams and Microsoft 365 Copilot, making learning more personalized, autonomous and flexible.
225. Khan Academy has partnered with Microsoft to bring time-saving and lesson-enhancing AI tools to millions of educators.
226. Lufthansa Group developed an animated 3D avatar called Digital Hangar to help guide passengers from initial travel inspiration to flight booking through an exchange with an Avatar in natural language.
227. Mia Labs implemented Azure OpenAI to produce and protect its conversational AI virtual assistant Mia that provides fast support from investors, along with the sophisticated security posture and threat protection capabilities for AI workloads.
228. Mitsubishi Heavy Industries is using Azure OpenAI Service to help accelerate digital innovation in power plants.
229. Molslinjen has created an AI analytics toolbox that has reduced fuel emissions, improved customer satisfaction and brought in millions of additional revenue.
230. New Sun Road implemented AI into a local controller for energy systems to balance the supply, storage and use requirements. This optimized loads to accelerate the deployment of renewable energy for local clean power for communities.
231. Novo Nordisk recently published initial results with predictive AI models for advanced risk detection in cardiovascular diseases, including an algorithm that can predict patients’ cardiovascular risk better than the best clinical standards.
232. Ontada implemented Azure AI and Azure OpenAI Service to target nearly 100 critical oncology data elements across 39 cancer types and now accesses an estimated 70% of previously unanalyzed or unused information, accelerating its life science product development, speeding up time to market from months to just one week.
233. Paige.AI​ is using AI and Microsoft Azure to accelerate cancer diagnoses with data from millions of images.
234. Pets at Home created an agent to help its retail fraud detection team investigate suspicious transactions.
235. Plan Heal is using Microsoft AI to create solutions that enable patients to monitor and report health metrics so care providers can better serve them.
236. Pacific Northwest National Laboratory (PNNL) is testing a new battery material that was found in a matter of weeks, not years, as part of a collaboration with Microsoft.
237. Rijksmuseum is harnessing the power of Copilot to make art accessible at scale by joining forces with Microsoft to improve and expand the art experience for blind and low-vision community members.
238. Royal National Institute of Blind People is using Azure AI services to develop an AI-based solution that quickly and accurately converts letters to braille, audio, and large print formats.
239. Schneider Electric provides productivity-enhancing and energy efficiency solutions and is using a whole suite of AI tools to hasten its own innovation and that of its customers.
240. SPAR ICS created an award-winning, AI-enabled demand forecasting system achieving 90% inventory prediction accuracy.
241. SustainCERT deployed GenAI and machine learning for automated data verification, extraction from documents and to accelerate auditing processes to enable verifying the impacts and credibility of carbon credits.
242. Suzuki Motor Corporation is adopting Azure OpenAI Service for data security, driving company-wide use with five multipurpose apps.
243. Tecnológico de Monterrey created a generative AI-powered ecosystem built on Azure OpenAI Service with the goal to personalize education based on the students’ needs, improve the learning process, boost teachers’ creativity and save time on tedious tasks.
244. TomTom is using Azure OpenAI Service, Azure Cosmos DB and Azure Kubernetes Service to revolutionize the driver experience.
245. Toyota is deploying AI agents to harness the collective wisdom of engineers and innovate faster in a system named “O-Beya,” or “big room” in Japanese. The “O-Beya” system currently has nine AI agents — from a Vibration Agent to a Fuel Consumption Agent.
246. Unilever is partnering with Microsoft to identify new digital capabilities to drive product innovation forward, from unlocking the secrets of our skin’s microbiome to reducing the carbon footprint of a multibillion-dollar business.
247. Unity used Microsoft Azure OpenAI Service to build Muse Chat, an AI assistant that can guide creators through common questions and help troubleshoot issues to make game development easier.
248. University of South Florida is using Microsoft 365 Copilot to alleviate the burden of repetitive, time-consuming tasks so faculty and staff can spend this time creatively solving problems, conducting critical research, establishing stronger relationships with peers and students and using their expertise to forge new, innovative paths.
249. Utilidata built the first distributive AI and accelerated computing platform for the electric grid allowing flexible transformation and dynamic infrastructure to increase electrification and decarbonization.
250. Visma has developed new code with GitHub Copilot, Microsoft Azure DevOps and Microsoft Visual Studio as much as 50 percent faster, contributing to increased customer retention, faster time to market and increased revenue.
251. Wallenius Wilhelmsen is implementing Microsoft 365 Copilot and using Microsoft Viva to drive sustainable adoption, streamlining processes, empowering better decision making and cultivating a culture of innovation and inclusion.
252. Wipro is committed to delivering value to customers faster and improving the outcomes across the business by investing $1 billion in AI and training 200,000 employees on generative AI principles with Microsoft Copilot.

Read more:

• Get the study: Business Opportunity of AI | Microsoft
• Explore Microsoft AI solutions: Artificial Intelligence Solutions | Microsoft AI
• Assess your AI readiness: AI Readiness Wizard – Microsoft Adoption
• Build a strategic plan for AI: AI Strategy Roadmap | Microsoft AI

IDC InfoBrief: sponsored by Microsoft, 2024 Business Opportunity of AI, IDC# US52699124, November 2024

The post How real-world businesses are transforming with AI – with 50 new stories appeared first on The Official Microsoft Blog.

Updated February 5, 2025: The post contains 50 new customer stories, which appear at the beginning of each section of customer lists. The post will be updated regularly with new stories. One of the highlights of my career has always been connecting with customers and partners across industries to learn how they are using technology…
The post How real-world businesses are transforming with AI – with 50 new stories appeared first on The Official Microsoft Blog.Read More

Satya Nadella, Chairman and CEO, shared the following remarks at Microsoft’s 50th anniversary today.

It’s so wonderful to be here with all of you celebrating 50 years of Microsoft. And it’s especially exciting to be doing it at a time like this. For me, though, it starts with Bill [Gates] and Steve [Ballmer], who are both here with us today. I want to say a very big thank you to the two of you, and to Paul [Allen], and what you’ve meant to me personally and your vision that you had building this extraordinary company of ours that I’ve had the privilege to be part of. Thank you for your vision, your leadership, your passion, and for building the Microsoft that we know today. A company that has truly changed the world.

Fifty years ago, Bill and Paul started Microsoft with a simple but powerful idea: to build technology so people everywhere could build more technology. The very first product Microsoft built was the Basic interpreter for the Altair, giving people the power to create software, jumpstarting the PC revolution, and creating an entirely new sector for our economy.

But today, it’s not just about the past 50 years, it’s about the next 50. If there’s one thing that I have learned during my time at Microsoft, it’s not about longevity, but relevance. Our future will not be defined by what we have built, but what we empower others to build.

This is why we are leading this new wave of AI innovation and more importantly, democratizing it, just like we did with the PC. From there we’ve gone to chat, to multi file edits, and now to agents. More than 150 million developers in nearly every country around the world are using GitHub.

So, I thought to myself, what if I could take that power and rebuild Microsoft’s very first product? And so, I tried it.

You really know you’re on to something. Intelligence has been commoditized when CEOs can start vibe coding. But in all seriousness, this is not just a cool party trick, It’s transformational. It’s empowering. It’s unleashing human ambition. And it’s happening now.

In fact, I’m excited to share that the capability I just showed with Agent Mode is rolling out to all Visual Studio Code users starting today. We now have autonomous AI agents or peer programmers who can collaborate with us to anticipate our needs and help us think more creatively, and it does not stop there. We are bringing full MCP support to Agent Mode; we’re also launching Code Review Agent today to fix and find bugs automatically; we’re also making it easier than ever before for developers to build their own agents in Azure AI Foundry.

Think of it like an agent factory. It’s a production line for intelligence. Tens and thousands of organizations are using Foundry to build their own agents. And today, we’re going further. We now have a new agent framework for building multi-agent systems. But building agents is just the very beginning. We’re also building tools for all the evals, fine tuning, observability, and feedback. And you’ll also have a red teaming agent and tools to measure code vulnerabilities. All of this in support of building trustworthy AI systems. There’s much, much more to come.

What started out as a developer tools company 50 years ago is now a platform company where everyone can be a developer. Our mission has not changed, it’s only expanded.

Just as we have done always, we are putting the power in people’s hands so that they can build software that moves their communities, their countries forward. The same ethos is driving Copilot, not just for developers, but for every aspect of working life. Helping people do things that allow them to do more things, whether it’s building apps, doing homework, shopping, planning, and so much more.

Ultimately, it all comes down to our mission to empower every person and every organization on the planet to achieve more. I’ve always thought of Microsoft as a platform and partner-first company, and this has only been possible because of our customers, our partners and developers, and our 1.6 million employees, past and present, who have connected their passion with our purpose to get us where we are today. And it’s you who will continue to build this company to have impact around the world well into the future.

So, from the bottom of my heart, a big thank you to everyone who has contributed to Microsoft in getting us to this moment. I can’t wait to see what is next with Copilot and everything that we have for you.

Remarks have been edited for clarity.

Photo: Bill Gates, Microsoft Co-founder and Gates Foundation Chair; Steve Ballmer, former Microsoft CEO and Ballmer Group Co-founder; and Satya Nadella, Microsoft Chairman and CEO, on stage at the anniversary event. (Photo by Dan DeLong)

The post Celebrating Microsoft’s 50 years appeared first on The Official Microsoft Blog.

Satya Nadella, Chairman and CEO, shared the following remarks at Microsoft’s 50th anniversary today. It’s so wonderful to be here with all of you celebrating 50 years of Microsoft. And it’s especially exciting to be doing it at a time like this. For me, though, it starts with Bill [Gates] and Steve [Ballmer], who are…
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As we celebrate Microsoft’s 50th anniversary, our annual State of the Partner Ecosystem moment is a great opportunity to reflect on the incredible journey we’ve shared with our partners, employees and customers. Together, we’ve harnessed technology as a force for good, transforming industries and communities. From our early days of revolutionizing personal computing to leading the way in cloud innovation and now AI, our shared milestones highlight the power of collaboration and reinvention.

Fifty years ago, Microsoft started with a bold idea: the belief that technology could change the world. Thanks to the largest partner ecosystem in the industry, numbering 500,000 and growing, that vision became a reality, and I know we are just getting started. From the early days of distributing Windows PCs and Office to now delivering AI transformation strategies that solve the most complex customer challenges, our ability to stay at the forefront of innovation as technology evolves is a testament to our culture of continuous reinvention.

According to IDC, for every $1 of Microsoft revenue, services partners earn $8.45, and software partners earn $10.93. This underscores the immense opportunity available to partners of all types. As we look ahead to the future, we know that generative AI (GenAI) is forecast to grow exponentially faster than the overall IT market. Partners generating at least 25% of their Microsoft-related revenue from AI can expect higher margins and revenue growth, unlocking even more potential for transformation and success.*

Microsoft has always been a partner-led company. Our partners are core to our heritage and our future. Their innovation and collaboration have driven real transformation and customer success and will continue to shape the future of industries around the world. As we commemorate this historic moment, I want to take the opportunity to say Thank You to our partners for being on this incredible journey with us.

Here are just a few ways you can join us to celebrate this milestone:

• Watch this video from Judson Althoff, Executive Vice President and Chief Commercial Officer, Microsoft.
• Join the Microsoft AI Skills Fest for 50 days of learning and discovery starting April 8! Gain skills that will empower you and your team to build innovative AI solutions with Microsoft’s apps and services.

“For decades, Intel’s partnership with Microsoft has sparked innovation and delivered value to our customers. Together, we’ve revolutionized industries and established new benchmarks for excellence. We look forward to collaborating for the next 50 years — and beyond.”

— Jim Johnson, Senior Vice President, Client Computing Group, Intel

Preparing for the future with the Microsoft AI Cloud Partner Program (MAICPP)

Microsoft succeeds when our partners succeed. MAICPP has evolved to enable partners worldwide to deliver customer outcomes across every industry, from small businesses to the largest enterprises. Our program is designed to provide our partners with the most relevant tools and resources they need to thrive in a rapidly changing market, and it serves as the home for all partner types.

“As a proud Microsoft alum, I’ve seen firsthand how our collaboration has evolved to drive meaningful change for businesses across industries. From strategy through engineering and implementation, PwC and Microsoft drive innovation and deliver real business outcomes for clients worldwide.”

— Stephanie Mosticchio, Principal, US and Global Microsoft Alliance Leader, PwC

Through MAICPP, all partners can access updated benefits packages designed to accelerate growth and meet specific business needs. Software development companies are encouraged to explore ISV Success, a pathway offering additional benefits to expand development capabilities and shorten time to market. Whether building, publishing or growing sales, partners can leverage targeted offers to get the support they need.

“As someone who has led global partnerships at several of the world’s leading technology companies, I am impressed by how Microsoft has leaned in with their partner ecosystem and taken a leadership position in cloud computing and AI. We, at Snowflake, are excited to continue to strengthen our partnership in the years to come, and we look forward to jointly driving customer success in the age of enterprise AI. Congratulations!

— Tyler Prince, Senior Vice President of Worldwide Alliances & Channels, Snowflake

Depending on business goals, partners may pursue a Solutions Partner designation or specialization, both of which provide tailored benefits to help differentiate their business in a competitive market. Achieving a designation unlocks valuable go-to-market resources, sales support, new incentives and product benefits to help expand customer reach, sharpen skills and drive growth. For software development companies, becoming a Solutions Partner** with certified software*** further enhances market presence by validating software capabilities in high-demand areas.

“Having worked alongside every CEO of Microsoft in my career, I would like to personally congratulate Microsoft for its 50 extraordinary years of driving relentless innovation.”

“Lenovo is proud to be a major part of this amazing journey with Microsoft and we are committed to this partnership for many more decades to come.”

— Yuanqing Yang, Chairman and Chief Executive Officer, Lenovo

For partners holding an Azure designation or Azure specialization, additional incentives are available through Azure Migrate and Modernize and Azure Innovate — both underpinned by Azure Essentials. With comprehensive resources, extensive coverage across scenarios and tailored incentives in one easy-to-navigate hub, Azure partners can better support customers from migration to innovation. Learn more in What’s new for Azure partner-led offerings: ISV Success and specialization updates.

Our program offers benefits for partners aligned to their growth stage and across all customer segments. We have recently made the process of obtaining an Azure Solutions Partner designation more aligned to our partners who specialize in working with small and midsize customers. We are also expanding access to Azure Migrate and Modernize and Azure Innovate incentives for SMB pathways. Read more about the SMB path to Azure Solutions Partner designations.

Cloud Solution Provider is our partner hero motion for small and medium enterprises

In November at Microsoft Ignite, we highlighted the $661 billion total addressable market (TAM) opportunity for SME&C customers in FY25 and beyond. Cloud Solution Provider (CSP) partners are the trusted advisors who serve these customers and accelerate their AI transformation with the value-added services and solutions that create real business impact. CSP is our hero motion that enables those partners to drive this business transformation.

“Our Microsoft partnership has evolved to meet the needs of our business and our partners. Together we’ve been able to support our partners to deliver true solution and value selling, leveraging the robust resources available through Microsoft AI Cloud Partner Program and benefitting from the rich incentives. It has enabled us to drive innovation and deliver exceptional experiences for our partners through our ArrowSphere platform and broader enablement programs to ensure they’re empowered to deliver real customer outcomes. Together, we’re enabling the channel to deliver solutions that deliver real impact for customers around the world.”

— Brendan Murphy, Global Director, Public Cloud, Arrow Electronics

We strive to provide CSP partners with the skilling, capabilities and investments to make this opportunity a reality. So far in FY25, we have:

• focused our incentives to clearly align to our five strategic priorities — Copilot on every device across every role, AI design wins with every customer, securing the cyber foundation of every customer, a focus on migrations and Microsoft 365 execution
• dedicated 70% of our total incentive spend to partners that serve the Small and Medium Enterprise and Customer (SME&C) segment
• introduced a series of new promos, including a new-to-Microsoft 365 E5 offer to enable CSP partners to win new customers

Expanding our portfolio of CSP offers and capabilities is an ongoing priority. We share updates as they become available.

Capturing the marketplace opportunity

As customers increasingly centralize their solution procurement, marketplaces have become the preferred buying platform. For software companies, adopting cloud marketplaces accelerates deal closure and increases deal sizes. Serving as a global B2B commerce engine, our marketplace empowers Microsoft partners to provide solutions to customers worldwide. It offers various sales models: digital direct, through partners or with Microsoft — providing flexibility to align with how customers want to buy and how partners want to sell. Learn more in this recent blog.

Unlocking success through skilling and events

The speed of technology innovation requires continuous learning. To support this, we offer our partners a variety of skilling opportunities, such as our popular in-person Microsoft AI Partner Training Days, designed to help partners develop both technical and sales capabilities.

We are also streamlining and simplifying our skilling portals through initiatives like Microsoft Sales Titan (currently in private preview for CSP Accelerate partners and available for all partners in summer 2025), a program tailored to equip sales professionals with in-depth knowledge of Microsoft Threat Protection SKUs, empowering them to position themselves as industry leaders. Discover these and other skilling opportunities.

Looking ahead, we invite our partners to join us at Microsoft Build, taking place May 19–22, 2025. This flagship event offers an exclusive opportunity to explore the latest advancements in AI, learn how to work smarter and elevate your projects. Connect with peers, industry experts and Microsoft leadership while diving into the code and innovations that will shape the future.

“Schneider Electric and Microsoft have been driven by a shared vision of a world that is more electric and digital. We’re thrilled to celebrate Microsoft’s 50th anniversary and excited to continue pioneering innovative solutions together, harnessing the transformative power of AI, pushing the boundaries of what’s possible for our customers and shaping a sustainable future for generations to come.”

— Frédéric Godemel, Executive Vice President, Energy Management, Schneider Electric

Looking forward – the next 50 years

As we celebrate this remarkable milestone, we remain focused on and optimistic for the future. We continue to innovate, collaborate and empower our partners to thrive in the era of AI and beyond. The past 50 years have been defined by shared success, and this will continue for our future. Together, we will unlock new opportunities, drive transformation and shape the future of technology.

Throughout this journey, stories of innovation have inspired us. A few examples of how partners are celebrating our 50th anniversary are included in this blog. See the full list of partner quotes on the Microsoft 50^th Anniversary celebration site.

Thank you for being an integral part of our story. We can’t wait to see what we’ll accomplish together next!

*IDC: Microsoft Partners: Driving Economic Value and AI Maturity

 **“Solutions Partner” refers to a company that is a member of the Microsoft AI Cloud Partner Program and may offer software, services, and/or solutions to customers. Reference to “Solutions Partner” in any content, materials, resources, web properties, etc. and any associated designation should be not interpreted as an offer, endorsement, guarantee, proof of effectiveness or functionality, a commitment or any other type of representation or warranty on the part of Microsoft. All decisions pertaining to and related to your business needs including but not limited to strategies, solutions, partner selection, implementation, etc. rest solely with your business. 

 ***A certification is (A) specific to the solution’s interoperability with Microsoft products and (B) based on self-attestation by the solution owner. Solutions are only certified as of the date the solution is reviewed. Solution functionality and capability are controlled by the solution owner and may be subject to change. The inclusion of a solution in marketplace and any such designations should not be interpreted as an offer, endorsement, guarantee, proof of effectiveness or functionality, a commitment or any other type of representation or warranty on the part of Microsoft. All decisions pertaining and related to your business needs including but not limited to strategies, solutions, partner selection, implementation, etc. rest solely with your business.

The post Microsoft at 50: The journey and future of the partner ecosystem appeared first on The Official Microsoft Blog.

As we celebrate Microsoft’s 50th anniversary, our annual State of the Partner Ecosystem moment is a great opportunity to reflect on the incredible journey we’ve shared with our partners, employees and customers. Together, we’ve harnessed technology as a force for good, transforming industries and communities. From our early days of revolutionizing personal computing to leading…
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Today, we hosted the 15th annual Microsoft Ability Summit, with over 20,000 attendees from 164 countries coming together virtually to discuss the future of AI and accessibility. Microsoft has a long-standing commitment to investing in accessibility, grounded in our business model and going back over three decades from the earliest accessibility features in Windows 95 and continuing today with new hardware and software functionalities powered by AI. We are innovating faster than ever before and people with disabilities continue to lead the way.

Accessibility is a fundamental right for people with disabilities and makes technology easier for everyone. We see this reflected in how customers are using Microsoft technologies around the world. Copilot for Microsoft 365 is unlocking workplace productivity like never before, more than 10 million people use Edge each month to have the web Read Aloud, over 1 million people use Immersive Reader to make webpages easier to read and partners like Tobii Dynavox and Special Olympics are bringing AI to people with disabilities globally. And these are just some of the highlights of what we shared today!

Here’s a quick summary of the new accessibility products, features and programs announced at the 2025 Ability Summit.

What’s new in 2025?

We announced that the Xbox Adaptive Joystick is now available for purchase exclusively at Microsoft Store. With more than 429 million players with disabilities worldwide, we know each player has unique needs and preferences for how they choose to play. The Xbox Adaptive Joystick is a singular, wired controller primarily designed to meet the needs of players with limited mobility. Its versatility helps players seamlessly incorporate it into their existing gaming setups. Built with the Gaming and Disability community who inform the development of Xbox products from the beginning. The joystick joins our family of adaptive accessories including the mouse, pen, adaptive kit and Xbox Adaptive Controller. For more details visit Xbox Support.

And all our Microsoft hardware comes in packaging designed to be accessible and sustainable. No more plastic clamshells! To help others with accessible packaging, today at the Summit, the Packaging and Content Team at Microsoft published its Accessible Packaging Design Guide, which offers practical guidelines, best practices and strategies to create accessible packaging and foster a trusted customer experience.

At the Summit, Microsoft teams and partners also shared ways they are working to further advance accessibility through technology:

• Tobii Dynavox is integrating Microsoft Neural Voice, a capability of Azure AI Speech, into their assistive communication solutions. This AI-powered feature gives more personal options for individuals who use assistive communication devices using eye gaze. Neural Voices are available in over 50 languages within their apps TD Talk and TD Phone.
• Microsoft Teams will improve for those using Sign Language View. Later this year, Teams will be able to identify when someone is using sign language and feature them prominently as a speaker in the meeting. These video customizations are part of our ongoing product development to help deliver clear and accessible communication for everyone.
• Copilot is powering neurodiverse talent. Recently, an EY study found that Copilot helped 76% of neurodiverse employees perform better at work by enhancing communication, memory recall and focus. At the Summit, we shared how new simple features like Team Reflow and PowerPoint Designer are helping people do their work. See four early adopters of Copilot in New York share their stories.

• AI comes to Narrator. Rich image descriptions powered by AI will be coming to Narrator in Windows Insider Preview this spring and Azure AI Foundry announced new UI improvements to reduce cognitive load.
• Over 5 million learners around the world have participated in our Accessibility Skilling program and we’re grateful to our partners including Teach Access, Computacenter UK and the City of New York. The free, virtual training includes the latest on AI and is available for organizations to use in their learning management systems.
• Speech recognition improved up to 60%. The Speech Accessibility Project, led by the University of Illinois Urbana-Champaign, unlocked a breakthrough improving accuracy gains for non-standard speech, and the Azure platform team demonstrated how developers can leverage GitHub Copilot to write accessible code.
• Special Olympics shared how Copilot has been a game-changing training companion for their coaches and athletes with intellectual and development disabilities for the Special Olympics World Winter Games in Turin, Italy.

All this progress is possible because of the people who design technology with accessibility in mind. In this way, technology benefits everyone, creating a more productive and efficient workplace. It is beautiful to see that reflected in this profile of Dave Dame, Senior Director of Accessibility and Human Factors at Microsoft, where he shared how accessible technology helps him thrive as a leader.

Onward

For over 30 years, Microsoft has focused on accessibility in our products. Accessibility makes our tools and technologies easier for everyone and accelerates innovation for the world. From the introduction of Sticky Keys and speech recognition in Windows 95 to Seeing AI in 2016 and beyond, accessibility innovations have benefited people in ways we designed for and ways we could have never expected. Just think about how closed captions are now invaluable for everyone watching videos and calls.

AI has the potential to create significant advancements across every sector of our economy and society. We will continue to be grounded and responsible in our approach as we work to get the latest technology to the people who can benefit from it the most.

Whether this is your first or fifteenth Ability Summit, thank you for joining and we hope you picked up a new feature, skill or nugget that helps you, your community or your organization get the most out of technology. All content will be available to watch after the event.

Let’s move forward together.

The post Microsoft Ability Summit 2025: Accessibility in the AI era appeared first on The Official Microsoft Blog.

Today, we hosted the 15th annual Microsoft Ability Summit, with over 20,000 attendees from 164 countries coming together virtually to discuss the future of AI and accessibility. Microsoft has a long-standing commitment to investing in accessibility, grounded in our business model and going back over three decades from the earliest accessibility features in Windows 95…
The post Microsoft Ability Summit 2025: Accessibility in the AI era appeared first on The Official Microsoft Blog.Read More

Today Microsoft released Muse, a first-of-its-kind generative AI model that we are applying to gaming. But it’s so much more than that. What we’re sharing today is a huge step forward for gameplay ideation. And what’s even more exciting is what this breakthrough represents in our journey of building and using generative AI, and what industries, developers and creators of all interests will be enabled to do next.

The impressive abilities we first witnessed with ChatGPT and GPT-4 to learn human language are now being matched by AI’s abilities to learn the mechanics of how things work, in effect developing a practical understanding of interactions in the world. As a computer scientist, this ability to understand and model a 3D world is something I and many other great researchers have pursued for over 10 years and, personally, I was not sure that it could be made possible with such speed and quality.

In the case of Muse, just from observing human gameplay, this model develops a deep understanding of the environment, including its dynamics and how it evolves over time in response to actions. This unlocks the ability to rapidly iterate, remix and create in video games so developers can eventually create immersive environments and unleash their full creativity.

Beyond gaming, I’m excited by the potential of this capability to enable AI assistants that understand and help visualize things, from reconfiguring the kitchen in your home to redesigning a retail space to building a digital twin of a factory floor to test and explore different scenarios. All these things are just now becoming possible with AI. From the perspective of computer science research, it’s pretty amazing, and the future applications of this are likely to be transformative for creators.

—

At Microsoft, we have a long history of collaboration between research and engineering. Today, as we release Muse, we are also announcing Azure AI Foundry Labs, where the AI community can explore the latest from Microsoft Research. Azure AI Foundry Labs will help accelerate the transition from research to solutions, bringing new ideas to the broader community to help shape the future of AI. Learn more.

The post A new level unlocked appeared first on The Official Microsoft Blog.

Today Microsoft released Muse, a first-of-its-kind generative AI model that we are applying to gaming. But it’s so much more than that. What we’re sharing today is a huge step forward for gameplay ideation. And what’s even more exciting is what this breakthrough represents in our journey of building and using generative AI, and what industries,…
The post A new level unlocked appeared first on The Official Microsoft Blog.Read More

Organizational leaders in every industry around the world are evaluating ways AI can unlock opportunities, drive pragmatic innovation and yield value across their business. At Microsoft, we are dedicated to helping our customers accelerate AI Transformation by empowering human ambition with Copilots and agents, developing differentiated AI solutions and building scalable cybersecurity foundations. At Microsoft Ignite we made over 100 announcements that bring the latest innovation directly to our customers and partners, and shared how Microsoft is the only technology leader to offer three distinct AI platforms for them to build AI solutions:

1. Copilot is your UI for AI, with Copilot Studio enabling low-code creation of agents and extensibility to your data.
2. Azure AI Foundry is the only AI app server for building real-world, world-class, AI-native applications.
3. Microsoft Fabric is the AI data platform that provides one common way to reason over your data —no matter where it lives.

All three of these platforms are open and work synchronously to enable the development of modern AI solutions; and each is surrounded by our world-class security offerings so leaders can move their AI-first strategies forward with confidence.

As we look ahead to what we can achieve together, I remain inspired by the work we are doing today. Below are a handful of the many stories from the past quarter highlighting the differentiated AI solutions our customers and partners are driving to move business forward across industries and realize pragmatic value. Their success clearly illustrates that real results can be harnessed from AI today, and it is changing the way organizations do business.

To power its industrial IoT and AI platform, ABB Group leveraged Microsoft Azure OpenAI Service to create Genix Copilot: a generative AI-powered analytics suite aimed at solving some of the most complex industrial problems. The solution helps customers analyze key functions in their operations —such as asset and process performance, energy optimization and emission monitoring — with real-time operational insights. As a result, customers are seeing up to 35% savings in operations and maintenance, and up to 20% improvement in energy and emission optimization. ABB also saw an 80% decrease in service calls with the self-service capabilities of Genix Copilot.

Serving government healthcare agencies across the US, Acentra Health turned to Microsoft to help introduce the latest AI capabilities that maximize talent and cut costs in a secure, HIPAA-compliant manner. Using Azure OpenAI Service, the company developed MedScribe — an AI-powered tool reducing the time specially trained nursing staff spend on appeal determination letters. This innovation saved 11,000 nursing hours and nearly $800,000, reducing time spent on each appeal determination letter by about 50%. MedScribe also significantly enhanced operational efficiency, enabling nurses to process 20 to 30 letters daily with a 99% approval rate.

To ease challenges for small farmers, Romanian agribusiness group Agricover revolutionized access to credit by developing MyAgricover. Built with help from partner Avaelgo, the scalable digital platform utilizes Microsoft Azure, Azure API Management and Microsoft Fabric to automate the loan process and enable faster approvals and disbursements. This has empowered small farmers to grow their businesses and receive faster access to financing by reducing loan approval time by 90 percent — from 10 working days to a maximum of 24 hours.

Building on its status as a world-class airline with a strong Indian identity, Air India sought ways to enhance customer support while managing costs. By developing AI.g, one of the industry’s first generative AI virtual assistants built on Azure OpenAI Service, the airline upgraded the customer experience. Today, 97% of customer queries are handled with full automation, resulting in millions of dollars of support costs saved and improved customer satisfaction — further positioning the airline for continued growth.

BMW Group aimed to enhance data delivery efficiency and improve vehicle development and prototyping cycles by implementing a Mobile Data Recorder (MDR) solution with Azure App Service, Azure AI and Azure Kubernetes Service (AKS). The solution achieved 10 times more efficient data delivery, significantly improved data accessibility and elevated overall development quality. The MDR monitors and records more than 10,000 signals twice per second in every vehicle of BMW’s fleet of 3,500 development cars and transmits data within seconds to a centralized cloud back end. Using Azure AI Foundry and Azure OpenAI Service, BMW Group created an MDR copilot fueled by GPT-4o. Engineers can now chat with the interface using natural language, and the MDR copilot converts the conversations into KQL queries, simplifying access to technical insights. Moving from on-premises tools to a cloud-based system with faster data management also helps engineers troubleshoot in real time. The vehicle data covered by the system has doubled, and data delivery and analysis happen 10 times faster.

Coles Group modernized its logistics and administrative applications using Microsoft Azure Stack HCI to scale its edge AI capabilities and improve efficiency and customer experience across its 1,800 stores. By expanding its Azure Stack HCI footprint from two stores to over 500, Coles achieved a six-fold increase in the pace of application deployment, significantly enhancing operational efficiency and enabling rapid innovation without disrupting workloads. The retailer is also using Azure Machine Learning to train and develop edge AI models, speeding up data annotation time for training models by 50%.

Multinational advertising and media company Dentsu wanted to speed time to insights for its team of data scientists and media analysts to support its media planning and budget optimization. Using Microsoft Azure AI Foundry and Azure OpenAI Service, Dentsu developers built a predictive analytics copilot that uses conversational chat and draws on deep expertise in media forecasting, budgeting and optimization. This AI-driven tool has reduced time to media insights for employees and clients by 90% and cut analysis costs.

To overcome the limitations of its current systems, scale operations and automate processes across millions of workflows, Docusign created the Intelligent Agreement Management (IAM) platform on Azure. Using Azure AI, Azure Cosmos DB, Azure Logic Apps and AKS, the platform transforms agreement data into actionable insights to enhance productivity and accelerate contract review cycles. IAM also ensures better collaboration and unification across business systems to provide secure solutions tailored to diverse customer needs. For example, its customer KPC Private funds reported a 70% reduction in time and resources dedicated to agreement processes.

Emirates Global Aluminium (EGA) transformed its manufacturing operations by leveraging a hybrid environment with Azure Arc, Azure Stack HCI and Azure Kubernetes Service. This digital manufacturing platform resulted in 86% cost savings for AI image and video analytics and a 13-fold improvement in AI response times. The seamless hybrid cloud architecture has enhanced EGA’s operational efficiency and agility, supporting its Industry 4.0 transformation strategy.

EY collaborated with Microsoft to enhance the inclusivity of AI development using Azure AI Studio. By involving neurodivergent technologists from EY’s Neuro-Diverse Centers of Excellence, they improved the accessibility and productivity of AI tools, resulting in more inclusive AI solutions, fostering innovation and ensuring that AI tools unlock the potential of all users. With an estimated 20% of the global workforce identifying as neurodivergent, inclusive AI solutions are crucial for maximizing creativity and productivity. Neurodivergent EY technologists also collaborated with Microsoft developers to make Azure AI Foundry more inclusive and help all users work productively to create innovative AI solutions.

Colombian household appliance manufacturer Haceb integrated AI to optimize processes, reduce costs and improve service quality. Using Microsoft Copilot Studio and Azure OpenAI Service, the company created a virtual technical support assistant, saving its 245 technicians 5 minutes per visit — a total of 5,000 minutes saved daily. This AI solution has enhanced efficiency and boosted customer satisfaction by allowing for faster issue resolution. Haceb’s AI adoption has also empowered employees, boosted productivity and positioned the company as a leader in AI innovation in Colombia.

To better serve its global patients, Operation Smile — in collaboration with partner Squadra — leveraged Azure AI, Machine Learning and Microsoft Fabric to develop an AI-powered solution to predict surgical outcomes and optimize resource allocation. This innovation resulted in a 30% increase in surgical efficiency, a 90% reduction in translation errors and improved patient outcomes. Additionally, report generation is now up to 95% quicker, and repeated medical events have decreased by 15%, enabling Operation Smile to provide better care to more children worldwide.

Ontada — a McKesson business dedicated to oncology data and evidence, clinical education and point-of-care technologies — needed a way to generate key insights across 150 million unstructured oncology documents. Using Microsoft Azure AI and Azure OpenAI Service, Ontada developed a data platform solution called ON.Genuity to provide AI-driven insights into the patient journey, enhance patient trial matching and identify care gaps. The company also implemented large language models to target nearly 100 critical oncology data elements across 39 cancer types, enabling the company to analyze an estimated 70% of previously inaccessible data, reduce processing time by 75% and accelerate product time-to-market from months to just one week.

As the UK’s largest pet care company, Pets at Home sought a way to combat fraud across its retail operations — particularly as its online business continued to grow. Working closely with its fraud team, it adopted Copilot Studio to develop an AI agent that quickly identifies suspicious transactions. The agent autonomously gathers relevant information, performs analysis and shares it with a fraud agent to enable a manual, data-intensive investigative process while ensuring a human remains in the loop. With this low-code agent extending and seamlessly integrating into existing systems, the company’s fraud department can act more quickly; what used to take 20 to 30 minutes is now handled by the AI agent within seconds. The company is identifying fraud 10 times faster and is processing 20 times more cases a day. Now, the company can operate at scale with speed, efficiency and accuracy — with savings expected to be in the seven figures as it continues to build more agents.

Revenue Grid, a technology company specializing in sales engagement and revenue optimization solutions, partnered with Cloud Services to modernize its data infrastructure and develop a unified data warehouse capable of handling unstructured, semi-structured and structured data. By migrating to Microsoft Fabric, Revenue Grid can now deliver data-powered revenue intelligence, driven by a unified platform, elastic scalability, enhanced analytics capabilities and streamlined operations. Revenue Grid has reduced infrastructure costs by 60% while enhancing its analytical capabilities to improve real-time data processing, empowering sales teams with accurate and diverse data. 

To better manage and integrate employee data across diverse regions and systems, UST built a comprehensive Employee Data platform on Microsoft Fabric. In under a year, UST migrated 20 years of employee data with all security measures to enhance data accessibility and employee productivity. The Meta Data Driven Integration (MDDI) framework in Fabric also helped the company cut data ingestion time by 50% so employees can focus more on analysis than preparation. As a result of this implementation, the company has seen an increase in collaboration and innovation from employees, helping put its values into action.

The Microsoft Commercial Marketplace offers millions of customers worldwide a convenient place to find, try and buy software and services across 140 countries. As a Marketplace partner, WeTransact is helping independent software vendors (ISVs) list and transact their software solutions — and find opportunities for co-selling and extending their reach to enterprise customers through development of the WeTransact platform. Powered by Azure OpenAI Service, the platform is changing the way partnerships are being built by using AI pairing to facilitate a “plug and play” reseller network. More than 300 ISVs worldwide have joined the Microsoft Commercial Marketplace using the WeTransact platform, cutting their time to publish by 75%.

The opportunity for AI to create value is no longer an ambition for the future — it is happening now, and organizational leaders across industries are investing in AI-first strategies to change the way they do business. We believe AI should empower human achievement and enrich the lives of employees; and we are uniquely differentiated to help you accelerate your AI Transformation responsibly and securely. Choosing the right technology provider comes down to trust, and I look forward to what we will achieve together as we partner with you on your AI journey.

The post The value of AI: How Microsoft’s customers and partners are creating differentiated AI solutions to reinvent how they do business today appeared first on The Official Microsoft Blog.

Organizational leaders in every industry around the world are evaluating ways AI can unlock opportunities, drive pragmatic innovation and yield value across their business. At Microsoft, we are dedicated to helping our customers accelerate AI Transformation by empowering human ambition with Copilots and agents, developing differentiated AI solutions and building scalable cybersecurity foundations. At Microsoft…
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