Hi everyone

I’m trying to setup Apple business message in dynamics 365.
My question is : What parameters to use for work classifications and routes to a queue rule?

I should manage multiple languages, but I cannot create other channels such as livechat that manages one language, so I created a single channel and at the route to queues rules level, I came across the following conditions to insert.

I inserted the customer language condition that if it is equal to a locale (e.g. en-us) then I make the assignment to the English queue.

By selecting related entities in the conditions I saw other types of conditions, what do they refer to?

Which conditions is best to choose to manage multiple languages ​​for the Apple messages channel and what parameters Apple pass to us ?

Thank you!

​Hi everyoneI’m trying to setup Apple business message in dynamics 365.My question is : What parameters to use for work classifications and routes to a queue rule? I should manage multiple languages, but I cannot create other channels such as livechat that manages one language, so I created a single channel and at the route to queues rules level, I came across the following conditions to insert.I inserted the customer language condition that if it is equal to a locale (e.g. en-us) then I make the assignment to the English queue. By selecting related entities in the conditions I saw other types of conditions, what do they refer to? Which conditions is best to choose to manage multiple languages ​​for the Apple messages channel and what parameters Apple pass to us ?Thank you!   Read More

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