I have admin-deployed Copilot for Sales via M365 Intergrated App process.  After about a week, we started getting dozens of users with an error message in the sidepane within Outlook.  It simply states “We can’t start this add-in because it isn’t set up properly.”

I have tried to compare users who have the issue vs users who don’t have the issue, but they appear to be on the same versions of Outlook (16.0.17531.20152).  The addin was deployed on May 9th and issues started coming in around May 20th and I can’t seem to find any rhyme or reason to some users error.  What is also confusing is the addin technically “works”, it just constantly is generating that error every time they open a new email

​I have admin-deployed Copilot for Sales via M365 Intergrated App process.  After about a week, we started getting dozens of users with an error message in the sidepane within Outlook.  It simply states “We can’t start this add-in because it isn’t set up properly.” I have tried to compare users who have the issue vs users who don’t have the issue, but they appear to be on the same versions of Outlook (16.0.17531.20152).  The addin was deployed on May 9th and issues started coming in around May 20th and I can’t seem to find any rhyme or reason to some users error.  What is also confusing is the addin technically “works”, it just constantly is generating that error every time they open a new email  Read More

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