Copilot for Service – Member Services for Payer Contact Center – HLS Snacks!
Unlocking Efficiency in Member Service Contact Centers with Copilot for Service
This discussion shows how Copilot for Service can be used to enhance member service and customer service use cases by seamlessly integrating with third-party CRM systems, such as Salesforce and ServiceNow
Innovative Integration: Discover how Copilot for Service can be integrated into third-party CRM systems, providing agents with a singular pane of glass to access necessary information quickly.
Enhanced Efficiency: Learn about the tool’s ability to significantly reduce the time to resolve member issues by leveraging generative AI capabilities.
Extensibility with Copilot Studio: Understand the additional capabilities provided by Copilot Studio, allowing for further extension into other systems for comprehensive service coverage.
Real-World Application: Witness a live demonstration of Copilot for Service in action within Salesforce, showcasing its potential to streamline customer service operations.
To see all HLS Copilot Snacks video click here.
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