I applied new CoPilot licenses to three Mac users today. After several hours and restarts, CoPilot is still missing from Outlook and Teams.

In Outlook I have:

– confirmed they are using the new Outlook for Mac.

– confirmed they only have the one account in Outlook that is licensed.

– refreshed the license, and then restarted Outlook.

– opened copilot.microsoft.com in Safari and made sure they were logged in. (I saw this in another article, but not sure what it was supposed to do…)

In Teams, I:

– confirmed they were logged into the licensed account.

– tried to refresh the license, but this was not an option.

Any other ideas on how to fix?

​I applied new CoPilot licenses to three Mac users today. After several hours and restarts, CoPilot is still missing from Outlook and Teams. In Outlook I have:- confirmed they are using the new Outlook for Mac.- confirmed they only have the one account in Outlook that is licensed.- refreshed the license, and then restarted Outlook.- opened copilot.microsoft.com in Safari and made sure they were logged in. (I saw this in another article, but not sure what it was supposed to do…) In Teams, I:- confirmed they were logged into the licensed account.- tried to refresh the license, but this was not an option. Any other ideas on how to fix?  Read More

​