Hi,

I have created an unlicensed user to be a global admin because paying for a license would be a waste of money since it is meant to manage only. However, I noticed that Microsoft frequently sends communications to this user (e.g., billing emails, or if I submit a tech support ticket, etc.). Therefore, I decided that this user needs a corresponding mailbox to receive all these emails, and then delegate access to this inbox to appropriate users.

Unfortunately, this process has turned out to be quite challenging. I can create a new shared mailbox, which creates an unlicensed user, but it is not allowing me to change or reassign the names and put the two together. The new Exchange admin center is not letting me create a mailbox there, and when I try modifying the SMTP address, it gives an error related to Azure Directory and does not change anything.

I hope someone can help me accomplish adding a shared mailbox to an existing unlicensed user.

Thank you.

​Hi, I have created an unlicensed user to be a global admin because paying for a license would be a waste of money since it is meant to manage only. However, I noticed that Microsoft frequently sends communications to this user (e.g., billing emails, or if I submit a tech support ticket, etc.). Therefore, I decided that this user needs a corresponding mailbox to receive all these emails, and then delegate access to this inbox to appropriate users. Unfortunately, this process has turned out to be quite challenging. I can create a new shared mailbox, which creates an unlicensed user, but it is not allowing me to change or reassign the names and put the two together. The new Exchange admin center is not letting me create a mailbox there, and when I try modifying the SMTP address, it gives an error related to Azure Directory and does not change anything. I hope someone can help me accomplish adding a shared mailbox to an existing unlicensed user. Thank you.  Read More

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