Hi folks

How do you deal with a customer who wants to connect with Microsoft support directly instead of relaying their issues through CSP?

Some are legitimate issue and some are minor. However, customer is not willing to pay CSP for Azure support for example.

Also, is there a way for them to get access to support at a direct level if they are under Azure CSP?

Thank you in advance.

​Hi folksHow do you deal with a customer who wants to connect with Microsoft support directly instead of relaying their issues through CSP?Some are legitimate issue and some are minor. However, customer is not willing to pay CSP for Azure support for example. Also, is there a way for them to get access to support at a direct level if they are under Azure CSP? Thank you in advance.  Read More

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