Hi Teams Community,

We’re back with an update to Support Diagnostics for Microsoft Teams. @RuiTabaresMsft updated the Teams Sign in Diagnostic in Microsoft Remote Connectivity Analyzer.

This diagnostic will help you troubleshoot and test if you meet requirements for a Microsoft Teams user to be able to sign in.

To access the customer facing diagnostic, navigate to Microsoft Remote Connectivity Analyzer, select Microsoft Teams, then click on the “Teams Sign in”. 

Sign in by using the credentials of the user account that you want to test.
Enter the provided verification code.
Select Verify.

This Diagnostic is a comprehensive check of all account requirements that a Microsoft Teams User needs to successfully sign in.

At a high level the test checks a few things:

Validates that a user can sign into Microsoft Teams.
Validates that a user isn´t disable.
Validates that conditional access is enabled.  
Validates that a user isn´t a B2B member.  
Validates the user sign-in events within the last 7 days in Microsoft Teams.  

We welcome your comments, feedback and questions. 

Thanks!
Microsoft Teams Support

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