Good morning
I have installed on a HP LJ MANAGED E78523DN MFP the UP APP that HP has in its workpath.
The configuration of the printer in AZURE occurs correctly, and the installation of the printer on the user’s computer as well. There are no configuration or installation errors.
The problem is that it gives error of printing in the queue and does not print (logically).
I have seen that the refresh of the print queue does not do it and the refresh time goes up without any update.
I have a video in which you can see the failure more clearly.
I have escalated the problem to HP and they confirm that their APP works correctly after several tests and review of the internal LOG of the machine.
I leave an image in which you can see the error
Can you give me a clue where I can look, is there any way to see LOGS of the portal, has something similar happened with HP or other manufacturers?
Thank you very much

​Good morningI have installed on a HP LJ MANAGED E78523DN MFP the UP APP that HP has in its workpath.The configuration of the printer in AZURE occurs correctly, and the installation of the printer on the user’s computer as well. There are no configuration or installation errors.The problem is that it gives error of printing in the queue and does not print (logically).I have seen that the refresh of the print queue does not do it and the refresh time goes up without any update.I have a video in which you can see the failure more clearly.I have escalated the problem to HP and they confirm that their APP works correctly after several tests and review of the internal LOG of the machine.I leave an image in which you can see the errorCan you give me a clue where I can look, is there any way to see LOGS of the portal, has something similar happened with HP or other manufacturers?Thank you very much   Read More

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