Hello,

I am having problems logging into Microsoft 365 apps (Word, Excel, PowerPoint) when I have my iPad in Entra Shared Device mode. When I open one of these apps I receive a prompt to sign-in, and when I start to enter my credentials it crashes. MS Authenticator shows the device is set as a multi-user device. Other applications such as Teams, Outlook, and OneDrive work great as once I sign-in to one I’m auto signed-in to the others. It’s just these three apps that are not getting the SSO extension…

This is what the crash report shows: 

uncaught ObjC exception, reason: -[MALAuthenticatorImpl readAllAccounts:]: unrecognized selector sent to instance 0x3013a3830

Do the above 365 apps work for anyone else in Entra Shared Device mode? Maybe I misconfigured something? Thank you for any help with this.

Enrollment Profile:  Enroll with Microsoft Entra shared modeProfile type: TemplatesTemplate name: Device featuresSingle sign-on app extension, configured:SSO app extension type: Microsoft Entra IDEnable shared device mode: YesKey: device_registrationType: StringValue: {{DEVICEREGISTRATION}} Key: browser_sso_interaction_enabledType: IntegerValue: 1

​Hello, I am having problems logging into Microsoft 365 apps (Word, Excel, PowerPoint) when I have my iPad in Entra Shared Device mode. When I open one of these apps I receive a prompt to sign-in, and when I start to enter my credentials it crashes. MS Authenticator shows the device is set as a multi-user device. Other applications such as Teams, Outlook, and OneDrive work great as once I sign-in to one I’m auto signed-in to the others. It’s just these three apps that are not getting the SSO extension… This is what the crash report shows:  uncaught ObjC exception, reason: -[MALAuthenticatorImpl readAllAccounts:]: unrecognized selector sent to instance 0x3013a3830 Do the above 365 apps work for anyone else in Entra Shared Device mode? Maybe I misconfigured something? Thank you for any help with this. Enrollment Profile:  Enroll with Microsoft Entra shared modeProfile type: TemplatesTemplate name: Device featuresSingle sign-on app extension, configured:SSO app extension type: Microsoft Entra IDEnable shared device mode: YesKey: device_registrationType: StringValue: {{DEVICEREGISTRATION}} Key: browser_sso_interaction_enabledType: IntegerValue: 1  Read More

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