error in web application: A fatal error has been detected by the Java Runtime Environment

I have an online application in a server so that I can use the webapps envyroment. This year one of the applications doesn’t wor because of a Java runtime error that seems to come from the server itself. The issue is the application worked just fine before so now I’m trying to undertand possible causes and solutions to this issue.
Matlab version is 2018a;

The fist part of the erro message is shown below.

# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ffdcd35696d, pid=7900, tid=0x0000000000001c98
#
# JRE version: Java(TM) SE Runtime Environment (8.0_144-b01) (build 1.8.0_144-b01)
# Java VM: Java HotSpot(TM) 64-Bit Server VM (25.144-b01 mixed mode windows-amd64 compressed oops)
# Problematic frame:
#
C
0x00007ffdcd35696d
#
# Core dump written. Default location: C:UsersMATLABWebAppsGuestAppDataLocalMathWorkswebappsservicesmdwassessions868f2753-24fa-47f2-a64f-981cf6d48615hs_err_pid7900.mdmp
#
# An error report file with more information is saved as:
# C:ProgramDataMathWorkswebappsR2018alogshs_error_pid7900.log
#
# If you would like to submit a bug report, please visit:
# http://bugreport.java.com/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.I have an online application in a server so that I can use the webapps envyroment. This year one of the applications doesn’t wor because of a Java runtime error that seems to come from the server itself. The issue is the application worked just fine before so now I’m trying to undertand possible causes and solutions to this issue.
Matlab version is 2018a;

The fist part of the erro message is shown below.

# A fatal error has been detected by the Java Runtime Environment:
#
# EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ffdcd35696d, pid=7900, tid=0x0000000000001c98
#
# JRE version: Java(TM) SE Runtime Environment (8.0_144-b01) (build 1.8.0_144-b01)
# Java VM: Java HotSpot(TM) 64-Bit Server VM (25.144-b01 mixed mode windows-amd64 compressed oops)
# Problematic frame:
#
C
0x00007ffdcd35696d
#
# Core dump written. Default location: C:UsersMATLABWebAppsGuestAppDataLocalMathWorkswebappsservicesmdwassessions868f2753-24fa-47f2-a64f-981cf6d48615hs_err_pid7900.mdmp
#
# An error report file with more information is saved as:
# C:ProgramDataMathWorkswebappsR2018alogshs_error_pid7900.log
#
# If you would like to submit a bug report, please visit:
# http://bugreport.java.com/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug. I have an online application in a server so that I can use the webapps envyroment. This year one of the applications doesn’t wor because of a Java runtime error that seems to come from the server itself. The issue is the application worked just fine before so now I’m trying to undertand possible causes and solutions to this issue.
Matlab version is 2018a;

The fist part of the erro message is shown below.

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