Discover how PKSHA benefits from using Copilot for Microsoft 365 across their teams, including customer success. This team manages dozens of weekly client calls and uses Copilot for call preparation, note-taking, and meeting recaps. One employee reported spending 3-4 hours analyzing data to prepare for a single customer call, and now can do that same work in under an hour. With the time she saves, she’s now able to be more proactive with her customers and deliver a higher quality of service.

Is anyone else using Copilot to save time and provide faster customer service? Share your use cases in the comments, we are always looking for small and medium businesses to highlight through these stories! 

​Discover how PKSHA benefits from using Copilot for Microsoft 365 across their teams, including customer success. This team manages dozens of weekly client calls and uses Copilot for call preparation, note-taking, and meeting recaps. One employee reported spending 3-4 hours analyzing data to prepare for a single customer call, and now can do that same work in under an hour. With the time she saves, she’s now able to be more proactive with her customers and deliver a higher quality of service.
 
Is anyone else using Copilot to save time and provide faster customer service? Share your use cases in the comments, we are always looking for small and medium businesses to highlight through these stories!   Read More

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